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Full-time
high school, associate degree
Posted 50d ago
~40 hrs/week
Responsibilities
Perform computer entry and clerical tasks to schedule and register patients for hospital procedures. Manage patient information, handle insurance documentation, and resolve scheduling issues while providing professional customer service.
Requirements
A high school diploma is required, though an associate degree is preferred. Candidates must possess strong medical terminology knowledge, typing skills of at least 30 wpm, and superior communication abilities.
Full job description
Job DetailsJob Location: BHH Valley Street - Bristol, CT 06010Position Type: Full TimeEducation Level: High SchoolJob Shift: 1st Shift (Days)At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.
Performs a variety of computer entry and clerical tasks to schedule and register patients for procedures to be performed at designated hospital and affiliated service areas. Explains and reinforces pertinent hospital policies and procedure instructions to customers. Compiles, organizes and summarizes patient information for reports and distributes those reports to all appropriate departments. Problem solves issues that arise pertaining to the scheduling and registration processes. Acts as a resource for information regarding the scheduling process.
Essential Job Functions and Responsibilities
Schedules Procedures.
Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor. Accurately and efficiently schedules procedures for all designated hospital affiliated services. Accurately evaluates the given diagnosis/clinical history for appropriateness as it relates to the procedure being booked. Effectively utilizes the current computer scheduling software to the full extend of its capabilities within the confines of specified security clearance. Follows all established regulations and practices concerning the scheduling of procedures within each designated service area. Independently resolves patient or scheduling issues by conferring with department heads or staff from all designated hospital affiliated service areas. Refers the more complicated issues to immediate supervisor. Must be willing to float to other departments as needed.
Maintains required documentation.
Regularly reviews patient records and corrects as necessary to ensure current, accurate and complete information. Appropriately documents scheduled procedures, cancellations and “no show” appointments. Processes and communicates a variety of pre-registration and admission information to the designated hospital affiliated service areas. Updates and maintains all required records, reports, statistics, paperwork and related materials. Assists with data collection, statistical summaries or special studies upon request using information from computers or other sources.
Performs related duties.
Responds to customer’s questions or concerns, referring to appropriate resources as necessary. Maintains a clean and orderly work area, including office equipment. Reports defective equipment promptly to supervisor. Serves as preceptor for new employees and assists Education Department with orientation as directed.
Maintains responsibility for professional growth and development.
Regularly evaluates areas of strength and weakness. Seeks opportunities for own professional growth and development. Shows progress towards achievement of professional/educational growth. Attends mandatory and non-mandatory inservice education. Keeps abreast of changes in areas of expertise (i.e. insurance updates).
Patient Access Responsibilities
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system. Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival. Courteously answers the telephone and answers all questions in a timely manner. Identifies and refers uninsured and under-insured patients to the Financial Counselor or similar appropriate representative as necessary. Maintains a positive working relationship with patients/families, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image. Performs miscellaneous job related duties as requested. Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm, professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.
QualificationsEducational / Minimum Requirements
High School Diploma; Associate’s Degree preferred.
State/Federal Mandated Licensure or Certification Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.
Special Requirements
Superior telephone and customer service skills. Excellent organizational skills. Problem solving abilities. Typing skills at a minimum of 30 wpm. Solid working knowledge of medical terminology.
Physical Requirements
Prolonged sitting. Prolonged hand/eye use while performing data entry.
Work Environment
Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.
Cognitive Requirements
Excellent written and oral communication skills. Literate in English. Good clerical skills. Excellent organizational skills with ability to follow written and verbal directions with multiple steps. Ability to effectively handle multiple phone lines simultaneously.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Founded in 1921, Bristol Health is the leading health provider for people who live and work in the greater Bristol area. Proud of its achievements in service excellence, Bristol Health has earned national recognition for its commitment to providing outstanding patient care. Bristol Hospital has 154 licensed beds and offers a complete range of patient services including a first-rate emergency center, a 50,000 sq. ft. state-of-the-art surgical center, a family-centered, single-room-model maternity unit, an award-winning ICU, Ingraham Manor skilled nursing facility, the Beekley Center for Breast Health & Wellness, Sleep Center, Center for Orthopedic and Spine Health, cardiac and pulmonary rehabilitation, the Connecticut Gastroenterology Institute, inpatient and outpatient behavioral health services, and an advanced Diagnostic Imaging department offering the latest in CT/PET, MRI and nuclear medicine.
Offices: 41 Brewster Road, Bristol, CT 06010, US
Health DiagnosticsHospitalHealth CareNon ProfitWellnessMedicalPrimary and Urgent Care
How many Healthcare jobs are open in Bristol, United Kingdom right now?
There are currently 161 open healthcare positions in Bristol, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Bristol, United Kingdom?
Companies currently hiring include IVC Evidensia, Nuffield Health Tunbridge Wells Hospital, mydentist (UK), Bristol Hospital and Health Care Group, Inc., Bupa Global, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Bristol, United Kingdom?
Yes — 40 of the 161 open healthcare positions offer remote or hybrid work (5 remote, 35 hybrid).
How do I apply for Healthcare jobs in Bristol, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.