Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level$4.3B raised
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Guest Relations, Service Recovery, Leadership, Communication, Problem Solving
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Host, you’re not just providing food and …
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Order, you’re not just pr…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level$4.3B raised
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Guest service, Performance management, Function planning, Budgeting, Micros system
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Senior$4.3B raised
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Demi Chef de Partie, you’re not just over…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level$254M raised
We are looking for a motivated and results-driven Sales Acquisition Executive to join our team at Ninja. In this role, you will be responsible for identifying and onboarding new restaurant partners to our food delivery p…
Skills: Sales, Business development, Communication, Negotiation, Relationship building
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level$4.3B raised
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Senior$4.3B raised
Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, makin…
Skills: Food and beverage management, Budgeting, Financial performance, Service standards, Quality assurance
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Pastry Chef, you’re not just managing the…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Staff Supervision, Inventory Management, Guest Relations, Team Leadership, Quality Control
Marriott International Hotels, Inc.
F&B Service Expert
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level
POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, tur…
Skills: Cleaning, Restocking, Guest Relations, Safety Compliance, Professional Communication
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Senior+
About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level$4.3B raised
Company Description “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame…
Skills: Guest Care, Product Knowledge, Up-selling, Table Setting, Payment Handling
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Entry level
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter, you’re not just p…
Skills: Food And Beverage Service, Hospitality, Customer Experience, Teamwork, Leadership
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Senior$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Operations Manager , you’re not just dire…
Skills: Hotel Operations, Revenue Maximization, Cost Control, Service Standards, Customer Satisfaction
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Chef de Partie, you’re not just overseein…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Demi Chef de Partie, you’re not just over…
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Mid level$12B raised
Exceptional Hospitality Starts with You As a Head Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Head Waiter will also be…
Skills: Guest Service, Menu Knowledge, Beverage Service, Mise-en-place, Reporting Procedures
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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
The Guest Relations Manager leads daily guest relations operations, ensuring seamless experiences from arrival to departure while overseeing VIP recognition and service recovery. They also manage team performance, drive quality initiatives, and coordinate across multiple hotel departments to maintain high service standards.
Requirements
Candidates must have at least 2 years of managerial experience in the customer service industry and possess excellent communication and leadership skills. Proficiency in English and computer literacy, particularly with property management systems like Opera Cloud, are required.
Full job description
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Lead the daily Guest Relations .
Ensure seamless guest experiences from pre-arrival through post-departure.
Oversee all VIP, ALL members and repeat guest recognition.
Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.
Monitor lounge presentation, food & beverage offerings, cleanliness and ambience.
Coordinate personalized amenities, welcome letters and special occasions.
Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.
Personally handle complex guest concerns and ensure timely follow-up until closure.
Conduct root cause analysis of recurring guest complaints and implement corrective actions.
Drive LQA, TrustYou, guest satisfaction and quality initiatives.
Review guest feedback trends and share action plans with department heads.
Support recruitment, onboarding, training, performance management and succession planning.
Drive ALL – Accor Live Limitless enrolments and member’s recognition.
Promote upselling opportunities and support Rooms revenue initiatives.
Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.
Monitor ALICE/Royal Service guest requests and ensure timely completion.
Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, and Food & Beverage.
Support emergency response and Manager on Duty responsibilities when assigned.
Ensure compliance with hotel policies, cash handling procedures and key control.
Promote health, safety, HACCP and security standards.
Prepare operational reports, guest recovery summaries and quality analysis.
Perform any additional duties assigned by hotel management.
Qualifications
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Strong interpersonal and problem solving abilities.
Highly responsible & reliable.
Fluency in English, secondary language preferred.
Minimum of 2 years previous proven managerial position or equivalent in a customer service industry.
Must have the ability to handle a multitude of tasks and Guest requests.
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Knowledge of Opera Cloud Property Management System an asset.
Ability to work cohesively with fellow heartists as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information
experience is an asset
Fluency in English, additional languages are a plus
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Food & Beverage jobs are open in Makkah Al Mukarramah, Saudi Arabia right now?
There are currently 34 open food & beverage positions in Makkah Al Mukarramah, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Makkah Al Mukarramah, Saudi Arabia?
Companies currently hiring include Accor, Hilton, Waldorf Astoria Kuwait, Marriott International Hotels, Inc., Jumeirah, among others. Browse the listings above to see every active employer.
How do I apply for Food & Beverage jobs in Makkah Al Mukarramah, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.