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Wilhelmsen group
Dalian, Liaoning, China • On-site
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The Port Services Engineer promotes and sells marine products and services while providing technical support and inspections to vessels in ports. They are responsible for maintaining relationships with key stakeholders and reporting visit outcomes and competitor activities.
Candidates must have at least 5 years of experience in the marine industry and possess medium vocational technical or marine training. Strong communication skills in English, computer literacy, and the ability to work independently in a multinational environment are required.
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
To sell and promote Wilhelmsen Ships Service Network, Products, Services and Concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, carry out inspections and tests on shipboard systems and equipment across the various marine solution areas within the WSS portfolio, and product demonstrations, as required or identified as necessary.
Who you will report to:
This position is based in Dalian, China.
The Port Service Engineer reports to the Area Port Service Manager –works closely together with the rest of the team to promote Wilhelmsen Ships Service.
Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in relevant systems and according to processes
• To possess the required and defined technical competencies that is agreed with the Area Port Service Engineer Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable, and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report back in Salesforce, included reporting of any customer complain if necessary
• Report back to Area Port Service Engineer Manager on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)
• Minimum 5 years of experience in the marine industry
• Sales experience
• Versatile and adaptable to varied working conditions
• Good Physical Condition
• Very good command of the English language (spoken and written)
• Computer literate
• Ability to communicate effectively within a multinational environment
• Ability to manage and motivate own and externally employed service personnel
• Ability to work under pressure
• Ability to work on own initiative
• Ability to work independently as well as in a team
• Ability to co-operate across organization lines internally and towards customers
• Systematic and accurate nature
• Service oriented and safety minded approach
• Competitive package/benefit
• Great culture and working environment
• A challenging job in an international company
Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Services Engineer. As an internal candidate you can apply by entering the internal job portal (Workday front page>Menu >Career>Find jobs). Here you can upload your resume and a motivational letter.
HR Generalist & Area HR Support
helen.he@wilhelmsen.com
#WSSFounded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin. Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further. We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade.
Offices: Wilh. Wilhelmsen Holding ASA, Strandveien 20 NO-1366, Lysaker, Oslo 1366, NO
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