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Full-time
high school
Posted 29d ago
Apply by Aug 14
~40 hrs/week
Responsibilities
Drives service quality excellence and customer satisfaction by monitoring operational performance data and KPIs. Coordinates investigations into unplanned events and conducts quality audits across field and shop locations.
Requirements
Requires a high school diploma and at least 5 years of operational or technical experience within a Halliburton Product Service Line. Previous experience as a Service Coordinator or in a similar role is highly recommended.
Full job description
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
Job Duties
JOB DESCRIPTION:
Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees.
Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes.
Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
Champions the use of the quality management system in the designated area.
Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart.
Coordinates and assists with events and related investigation processes.
Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence.
Arranges, participates, and monitors local SQ audits and occasional vendor audits.
Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.
Qualifications
Requires a high school diploma and 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required.
Service Coordinator or similar previous experience is highly recommended.
Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
Howemoss Crescent, Aberdeen, Aberdeen, AB21 0GN, United Kingdom
Job Details
Requisition Number: 210402 Experience Level: Experienced Hire Job Family: Operations Product Service Line: Sperry Drilling Svcs Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation Information Compensation is competitive and commensurate with experience.
Related keywords
Service QualitySQ DatabasesKPIsVoice of the CustomerQuality Management SystemVendor AuditsSperry Drilling SvcsEnergy IndustryOperational PerformanceIncident Investigation
Founded in 1919, Halliburton is one of the world’s largest providers of products and services to the energy industry. With approximately 40,000 employees, representing 130 nationalities in more than 70 countries, the company helps its customers maximize value throughout the lifecycle of the reservoir – from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production throughout the life of the asset.
Offices: 3000 N Sam Houston Pkwy E, Houston, Texas 77032, US
How many Engineering jobs are open in Aberdeen City, United Kingdom right now?
There are currently 139 open engineering positions in Aberdeen City, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Aberdeen City, United Kingdom?
Companies currently hiring include HALLIBURTON ENERGY SERVICES, Baker Hughes, Boskalis, Apollo, North Star, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Aberdeen City, United Kingdom?
Yes — 27 of the 139 open engineering positions offer remote or hybrid work (0 remote, 27 hybrid).
How do I apply for Engineering jobs in Aberdeen City, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.