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In-Home Energy Specialist | Adelaide - 200k - 250k OTE
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$200k–$250k/yr
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Full-time
Shift Allowance, Penalties
Posted 40d ago
Apply by Jul 19
~40 hrs/week
Responsibilities
Provide end-to-end customer support for residential internet customers via phone and email. Handle a wide range of needs including service activation, billing, technical support, and complaints.
Requirements
Requires excellent communication skills and the ability to solve problems using data in a fast-paced environment. Telco experience is highly desirable but not essential.
Full job description
Deliver end-to-end customer service, supporting our residential customers via phone and email
Rotating roster - 8am-11pm Mon-Sun, Shift allowance & penalties, Start date - 10th Aug
Adelaide based
Join a team that's All Kinds of Useful
At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.
About the role:
Working in Internet, you’ll be at the heart of everything we do — working with customers. Reporting to a Customer Operations Leader, you’ll be delivering end-to-end customer service, supporting our residential customers via phone and email across our Internet portfolio.
Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments — you’ll be fully trained in every aspect of the customer experience and able to help with any problem.
This role works on a rotating roster between 8am–11pm Monday–Sunday. You must be available to work across these hours. Initial 10-week training commencing 10th August, (hours of 8am-7pm), held in our CBD office.
Why this role matters:
You’ll be the main point of contact for our customers, helping keep them impressed and excited about Origin Energy being their Internet provider.
You’ll support customers who may be vulnerable — recognising when additional help is needed, listening with empathy, and providing clear, compassionate guidance to ensure they feel safe, heard and supported.
You’ll work across the full range of customer service needs including service activation, retention, sales, tech support, billing & payments, complaints, and customer education regarding Origin products.
You’ll play a pivotal role in helping Internet achieve its growth targets.
You’ll contribute to Origin’s aspiration of becoming Australia’s most loved Energy/Telco retailer.
What will you bring?
Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including email, social and other platforms.
Ability to interpret information and data to understand customer queries and solve problems.
Quick learner with the ability to adapt to new tools and technologies.
A strong work ethic — Internet Operations is very fast-paced and can be challenging. We’re looking for people who can deal with challenging situations and who take ownership of their future by working hard to achieve their goals.
While not essential, Telco experience is highly desirable.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.
Related keywords
TelcoInternet PortfolioCustomer OperationsResidential CustomersCustomer ExperienceService ActivationRetentionTech SupportBillingComplaintsCustomer EducationEnergy TransitionOrigin Energy
Origin is one of Australia's leading energy companies, exploring, generating and delivering energy to over 4 million customer accounts. Our purpose – getting energy right for our customers, communities and planet – drives everything we do.
As Australia's largest energy retailer, we have an important role to play in providing electricity, natural gas, solar and LPG to Australian communities and work every day to make energy more affordable, more sustainable, smarter and easier for our customers.
We are committed to leading the transition to a cleaner energy future and believe our company, and the energy industry more broadly, should be at the forefront of action to reduce carbon emissions. Origin was the first Australian company to set an emissions reduction target endorsed by the Science Based Targets initiative (SBTi) – aiming to halve our Scope 1 and Scope 2 carbon emissions by 2032, as we work towards achieving net zero emissions by 2050.
Through the Origin Energy Foundation, we support programs that use education to help break the cycle of disadvantage and empower young Australians to reach their potential, contributing more than $27 million to support community organisations since 2010.
View our community guidelines here: http://bit.ly/1GQP6E9
Offices: Level 45, Australia Square 264 - 278 George Street, Sydney, NSW 2000, AU · 321 Exhibition Street, Melbourne Victoria 3000, Melbourne, 3000, AU · Coronation Drive Business Park 135 Coronation Drive, Brisbane, 4064, AU · 34 Colin Street, Perth, 6005, AU · 100 Waymouth Street, Adelaide, 5000, AU
oil and gas explorationproductionpower generationenergy retailingelectricitygasand Solar powerFinanceSolarRenewable Energy
How many Energy jobs are open in Adelaide, Australia right now?
There are currently 176 open energy positions in Adelaide, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in Adelaide, Australia?
Companies currently hiring include OTR, Origin Energy, Clarke Energy, KBR, Inc., Mott MacDonald, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in Adelaide, Australia?
Yes — 52 of the 176 open energy positions offer remote or hybrid work (3 remote, 49 hybrid).
How do I apply for Energy jobs in Adelaide, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.