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Full-time
bachelor degree
Hybrid work arrangement, Inclusive culture, Professional development
Posted 12h ago
~40 hrs/week
Responsibilities
The Business Operations Lead will provide operational support for the Distributed Energy Resources Management System (DERMS) and ensure effective customer issue resolution. They will also contribute to the development of future network orchestration capabilities and the transition to a Distributed System Operator (DSO) model.
Requirements
Candidates should have strong operational skills with experience in case management and stakeholder engagement within the energy sector. A technical background in Electrical Engineering, Electrotechnology, or Renewable Energy is desirable.
Full job description
We bring the energy – through purpose and people.
Not just through the infrastructure weoperate, but through the way we show up for each other, ourcustomersand our communities. The future of energy is in our hands.Let’sshape it together.
As Business Operations Lead LV (DERMS), you will provide operational support for AusNet's Distributed Energy Resources Management System (DERMS), ensuring customers are effectively supported and operational processes meet regulatory requirements and customer expectations.
You will also contribute to the development of future network orchestration capabilities, supporting network safety, reliability, and AusNet's transition to a Distributed System Operator (DSO) model.
This is a permanent full-time position based in Southbank, Melbourne, with a hybrid work arrangement, and sits within the Customer & Community team in our Distribution business.
What you’ll be doing in this role:
Deliver high-quality DERMS operational support, including case management, troubleshooting, customer issue resolution, and the resolution or escalation of issues related to device registration, commissioning, connectivity, DER orchestration and DERMS operations
Develop and maintain expertise in DERMS, distributed energy resources, interoperability standards, CSIP-Aus, NEPKI and emerging DSO capabilities
Monitor system performance, compliance outcomes and operational trends, identifying risks and opportunities to improve customer experience, operational efficiency and network outcomes
Build strong relationships with aggregators, OEMs, vendors and industry stakeholders to support interoperability, issue resolution and continuous improvement
Contribute to the development and ongoing operation of AusNet's DSO and future network orchestration capabilities, ensuring customer, operational and network requirements are represented through frontline operational insights
You don’t need to check every box; however, we are looking for a good combination of:
Strong operational skills, with experience managing competing case workloads, conducting desktop-based investigations, identifying root causes, and driving the resolution of both individual and systemic issues through to completion
Experience in customer-facing operational roles, ideally within the energy sector, with strong stakeholder engagement skills and the ability to understand customer and industry needs and resolve issues effectively
Knowledge of energy market trends, industry participants, and developments in solar and battery technologies
Exposure to SCADA, control room or network operations environments is advantageous
A genuine interest in renewable energy and the transition to a more sustainable energy future
Qualifications in Electrical Engineering, Electrotechnology, Renewable Energy, or a related technical discipline is desirable
The AusNet experience is all about…
Solving some of the most complex energy challenges of our time:We love unpacking clever ways and looking at things differently.
Building an energy future to be proud of:We’re a trusted leader, with deep expertise, driven to do what’s right for our customers and communities.
Being a part of a team that cares deeply about each other:We share in the good times. We support in the tough times. And we’re humble through and through.
We’re committed to building an inclusive culture and a diverse workforce. We believe different perspectives are essential to our success, and we encourage all applicants to apply. If you need any adjustments during the recruitment process, we're happy to discuss how we can support you.
At AusNet, we bring the energy!Ready to make your impact? Apply now!
Related keywords
DERMSDistributed Energy ResourcesDSONetwork OrchestrationCSIP-AusNEPKISCADAEnergy MarketSolarBatteryElectrical EngineeringElectrotechnologyRenewable EnergyStakeholder EngagementCase ManagementTroubleshooting
We connect communities with reliable, affordable and sustainable energy.
Industry
Utilities
Company size
1,001-5,000 employees
Headquarters
Southbank, VIC
LinkedIn followers
63,707
We're Australia's largest diversified energy networks business connecting communities with reliable, affordable and sustainable energy. Our vision is to be trusted to bring the energy today and build a cleaner tomorrow.
With over $14 billion in assets, we operate three core regulated networks: electricity distribution, gas distribution and the state-wide electricity transmission network.
We also have a portfolio of contracted energy infrastructure.
Our commercial business Mondo provides a range of energy and technical services and solutions.
We have a dedicated team of over 1,700 employees who serve around 1.6 million customers.
Offices: Level 31,, 2 Southbank Boulevard, Southbank, VIC 3006, AU
InfrastructureRenewable EnergyOil and GasEnergyElectrical Distribution