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Full-time
bachelor degree
Competitive Salary, Annual Incentive Bonuses, 33 Days Of Paid Time Off, Paid Parental Leave, Medical Insurance, Dental Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
Design, develop, and deliver comprehensive training programs for Experience Center Associates to ensure high-quality consultative service for annuity and retirement products. Partner with cross-functional stakeholders to create job aids and analyze performance metrics to identify and address skill gaps.
Requirements
Requires a Bachelor's degree in a related field and at least 3 years of experience in training, L&D, or instructional design. Experience in a contact center or financial services environment and proficiency in adult learning methodologies like ADDIE or SAM are essential.
Full job description
We're Looking for an experienced Experience Center Trainer!
About the Company: Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you’ll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.
We’re proud to have been recognized as one of the best in the business:
Named to Ward’s 50 list of top-performing life-health insurance companies
Recognized on list of Ingram’s Top 100 Private Companies in the Kansas City area in 2024
About the Role: As an Experience Center Trainer you will play a foundational role in the build-out of Security Benefit’s in-house customer service operation. Within this call center environment, you will design, develop, and deliver training programs that prepare Experience Center Associates to provide top-tiered, consultative service across Security Benefit’s annuity and retirement plan books of business — ensuring associates are equipped with the product knowledge, regulatory fluency, and service behaviors needed to support clients, financial advisors/agents, and distribution partners at each stage of our phased rollout.
The Experience Center Trainer reports to the Director of Experience Center Operations and will be fully on-site in our Overland Park, Kansas office.
Design and develop comprehensive onboarding and new hire training covering annuity and retirement plan products, servicing procedures, regulatory requirements, systems and tools, and Security Benefit’s service model and brand standards
Facilitate instructor-led and virtual training sessions incorporating scenario-based learning, role-play, and simulated call exercises that reflect the complexity of financial services inquiries
Deliver transition readiness training as the center assumes responsibility for each phase of call volume, ensuring continuity of service quality and compliance
Partner with the Director and cross-functional stakeholders — including Operations, Compliance, Technology, and Sales — to capture institutional knowledge and align training content with business priorities
Develop job aids, call handling guides, escalation frameworks, and other performance support materials to reinforce learning and support associates on the floor
Analyze quality monitoring results, call observation data, and performance metrics to identify skill gaps and deploy targeted refresher training or coaching interventions
Conduct regular training needs assessments and evaluate program effectiveness; use data to recommend and implement continuous improvements
Support the adoption of call center technology, omnichannel tools, and digital platforms by developing systems and workflow training
Maintain a version-controlled training library to ensure accuracy and audit-readiness of all materials
Provide regular reporting to the Director on training completion, associate readiness, and program outcomes
What We’re Looking For:
Bachelor’s degree in Adult Learning, Communications, Business, Human Resources, or a related field; equivalent combination of education and experience considered
3+ years of experience in a training, learning & development, or instructional design role
Demonstrated experience designing and delivering training for complex, regulated products or services
Experience in a contact center, customer service, or financial services environment
Proficiency in adult learning principles and instructional design methodologies (ADDIE, SAM, or equivalent)
Ability to quickly develop working knowledge of annuity and retirement plan products, financial regulations, and advisor/agent support models
Skilled facilitator capable of engaging diverse learner groups in both in-person and virtual environments; comfortable leading scenario simulations, role-plays, and coaching conversations
Strong cross-functional collaboration skills; ability to partner with Operations, Compliance, Technology, Sales, and other internal stakeholders
Exceptional written and verbal communication skills; ability to present clearly to varied audiences including frontline associates, supervisors, and senior leaders
Organized and self-directed; able to manage multiple training deliverables and deadlines simultaneously in a fast-paced, evolving environment
Familiarity with annuities, retirement plans, insurance, or other financial services products (preferred)
Experience supporting a training function during a call center build, transformation, or system/process transition (preferred)
Proficiency with Learning Management Systems (LMS) and e-learning authoring tools (preferred)
Knowledge of call center service metrics and quality assurance frameworks including NPS, FCR, AHT, and SL (preferred)
Why Choose Security Benefit? When you join our team, you’re not just getting a paycheck — you’re getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here’s what you can expect as a full-time Security Benefit associate:
Competitive salary and annual incentive bonuses to reward your contributions.
33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
Paid parental leave after 90 days of service.
Comprehensive medical, dental & vision insurance.
401(k) with company match, plus Profit Sharing & Savings Plan.
Short- and Long-Term Disability Insurance to give you peace of mind.
Flexible Spending Accounts for medical and dependent care.
Life Insurance to protect your loved ones.
Educational assistance to support your career development.
Associate assistance programs for your personal and professional well-being.
Ready to Make an Impact? Apply today by visiting our career page to submit your resume. We’re excited to meet you!
Security Benefit is an Equal Opportunity Employer.
Saving for a confident, comfortable retirement is one of the best things individuals can do for their long-term financial and emotional well-being. Security Benefit was founded in 1892 by 11 men with $11 committed to the belief that everyone deserves financial security. Based in Topeka, Kansas, Security Benefit Corporation (Security Benefit), through its subsidiary Security Benefit Life Insurance Company (SBL), offers an innovative suite of solutions in a full range of retirement markets and wealth segments for employers and individuals to help Americans from coast to coast To and Through Retirement®. Owned by Eldridge Industries, Security Benefit held $51.6 billion in assets under management as of December 31, 2023, and is one of the fastest growing U.S. retirement companies in the country.
👉See how we performed in the JD Power 2026 U.S. Life & Annuity Distribution Partner Experience Study: https://securitybenefit.bynder.com/asset/1045e407-b743-45bd-ae3a-d5ec11be2e8c/SB-10080-71-JD-Power-Performance-Report-FP-2026-05-11.pdf
Offices: One SW Security Benefit Place, Topeka, KS 66636-0001, US · 400 E Court Ave, Building III - Suite 300, Des Moines, Iowa 50309, US · 10975 Grandview Drive, Corporate Woods, Bldg 27, Suite #600, Overland Park, Kansas 66210, US · 350 Park Ave, 14th Floor, New York, NY 10022, US
Retirement savingsRetirement marketFixed index annuitiesFinancial services403(b) marketLife InsuranceRetirementAsset Management403(b)401(k)
How many Education jobs are open in Overland Park, KS right now?
There are currently 68 open education positions in Overland Park, KS listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in Overland Park, KS?
Companies currently hiring include Jewish Community Center of Greater Kansas City, Assisted Student Transportation Services, Ad Astra, Covista, Goldfish Swim School - Overland Park, KS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in Overland Park, KS?
Yes — 4 of the 68 open education positions offer remote or hybrid work (1 remote, 3 hybrid).
How do I apply for Education jobs in Overland Park, KS?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.