pune, Maharashtra, India · Hybrid
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether …
Skills: AI Agent Design, Service Management, API Onboarding, Prompt Engineering, Incident Triage
pune, Maharashtra, India · On-site
Job Description Purpose of the role To design, develop, and execute testing strategies to validate functionality, performance, and user experience, while collaborating with cross-functional teams to identify and resolve …
Skills: Selenium, Java, BDD, Playwright, Typescript
pune, Maharashtra, India · Hybrid
Company:Marsh Description: Microsoft Dynamics 365 Developer (L2 & L3 Support) We are seeking a skilled MS Dynamics 365 administrator & developer with relevant experience (min 5-6 years) supporting, configuring & customiz…
Skills: Microsoft Dynamics 365, Azure Synapse, Power Automate, JavaScript, SQL
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Microsoft Azure Databricks, PySpark, SQL, Delta Lake, Unity Catalog
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Databricks Unified Data Analytics Plat…
Skills: Databricks Unified Data Analytics Platform, Data Pipeline Development, Cloud Environments, Distributed Computing, Big Data Processing
CyberU, Inc.pune, Maharashtra, India · On-site
We're looking for a Senior Analyst, Order Validation This role is Office Based, Pune Office Fill in Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the f…
Skills: Order Validation, Data Analysis, Process Improvement
pune, Maharashtra, India · On-site
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities…
Skills: Large Language Models (LLMs), Neural Network Architecture, Natural Language Processing, Model Tuning, Unlabeled Text Data Training
pune, Maharashtra, India · On-site
Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be a…
Skills: Large Language Models, Deep Learning, Neural Networks, Generative AI, TensorFlow
pune, Maharashtra, India · On-site
Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be a…
Skills: Large Language Models (LLMs), Cloud AI Services, Deep Learning, Neural Networks, Chatbots
Bengaluru, Karnataka, India · On-site
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Key Responsibilities: Data Integration & Analytics: Consolidate pro…
Skills: Power BI, Tableau, SQL, Python, KNIME
Bengaluru, Karnataka, India · On-site
Overview Payments Product Analyst will provide operational, product and project support for improving end-to-end payments processes. Areas of focus include, but are not limited to, handling clients funding escalations to…
Skills: Vendor Management, Payment Processing, Financial Operations, Problem Solving, Stakeholder Management
pune, Maharashtra, India · On-site
Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working …
Skills: ServiceNow Development, CMDB, Service Mapping, CSDM, JavaScript
pune, Maharashtra, India · On-site
Project Role : Analytics Practitioner Project Role Description : Develop business insights using predictive statistical modeling activities. Use analytical tools and techniques to generate and improve decision-making by …
Skills: Snowflake Data Warehouse, Predictive Statistical Modeling, Data Warehousing Architecture, Complex Query Optimization, ETL Processes
pune, Maharashtra, India · On-site
Job Description Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required wi…
Skills: RDBMS, Oracle, Postgres, MSSQL, Java
Bengaluru, Karnataka, India · Remote OK
POSITION OVERVIEW: We are seeking an innovative Automation Solution Architect to join our pre-sales and solutioning team. This role focuses on designing intelligent automation solutions that drive operational efficiency …
Skills: RPA, Intelligent Automation, Hyperautomation, UiPath, Automation Anywhere
pune, Maharashtra, India · On-site
Line of Service Advisory Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate Job Description & Summary At PwC, our people in data and analytics engineering focus on leveraging…
Skills: GCP Data Services, BigQuery, Dataflow, Pub/Sub, Dataproc
pune, Maharashtra, India · On-site
Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working …
Skills: ServiceNow Development, CMDB, Service Mapping, CSDM, JavaScript
pune, Maharashtra, India · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Project Management, Process Improvement, Risk Management, Data Analysis, Data Visualization
Mumbai, Maharashtra, India · Hybrid
Nasdaq Technology is looking for a passionate Senior Analyst with focus on Content Development and KPI reporting, to join the Nasdaq Mumbai technology center in India. If Innovation and effectiveness drive, you forward t…
Skills: Instructional Designing, Content Development, KPI Reporting, Communication, Adaptability
pune, Maharashtra, India · Hybrid
Project Role : Custom Software Engineering Lead Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards a…
Skills: Microsoft Azure Data Services, Microsoft Azure Databricks, Microsoft Azure Data Factory, ADLS, Azure Functions
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Design and deploy AI agents to accelerate partner onboarding and automate intelligent triage and troubleshooting for support engineers. Build AI-powered knowledge systems and optimize service management processes to improve SLA performance and reduce operational noise.
Requires a Bachelor's degree and 5+ years of experience in Service Management, Support, or Integration environments, preferably within the airline domain. Must have hands-on experience with AI tools like Claude, Windsurf, or GitHub Copilot and a strong understanding of APIs and triage workflows.
For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
Design AI agents to guide partners through onboarding (documentation, validation, certification readiness)
Build automated onboarding assistants that reduce dependency on manual L2/L3 support Identify integration gaps early using AI pattern recognition
Optimize onboarding cycle time and reduce partner friction
Develop AI-powered triage systems to:
Classify incidents (functional vs infra vs integration)
Suggest probable root causes
Route tickets intelligently
Build AI copilots for support engineers to accelerate troubleshooting
Reduce repetitive issue handling via knowledge reuse and automation
Interpret logs, API errors, and payloads
Generate structured diagnostics
Recommend resolution paths
Implement human-in-the-loop systems for validation and control
Continuously improve agent performance using feedback loops
Build and maintain AI-powered knowledge bases
Convert historical tickets into structured learning datasets
Enable self-service for partners and internal teams
Reduce operational noise and duplicate issue handling
Align AI solutions with:
Incident management
Problem management
SLA performance improvement
Provide insights on:
recurring defects
onboarding bottlenecks
release-related incidents
Education: Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.
Experience:5+ years in Service Management / Support / Integration environments
Experience in API onboarding, NDC, or airline domain preferred
Hands-on experience with AI tools such as:
Claude
Windsurf
GitHub Copilot
Experience building or using AI copilots, prompt workflows, or automation tools.
·Skills:
Strong problem decomposition and analytical thinking
Ability to use AI as a reasoning partner (not just a tool)
Understanding of : APIs / XML / JSON / integrations
Incident and triage workflows
Familiarity with Jira, Zendesk, ServiceNow (or similar tools)
Strong communication and stakeholder alignment skills
Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.
Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.
The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.
We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.
For more information, please visit www.accelya.com
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
The Airline-First Software Platform
Accelya is a global leader in airline software, powering over 200 airlines with an open, modular platform that enables them to drive growth, enhance customer experiences, and take control of their retailing. Our FLX ONE platform empowers airlines to transform across Offer, Order, Settlement, and Delivery (OOSD), in line with IATA’s standards for modern retailing. With a cloud-native infrastructure powered by AWS, Accelya processes more than 30 billion unique offers daily, settles over $100 billion annually, and delivers more than 50% of global NDC volumes. Our solutions span the entire retail lifecycle, both above and below the wing, giving airlines the flexibility, performance, scalability, and reliability they need. Backed by 40 years of industry expertise, long-term support from Vista Equity Partners, and 2,500 employees across 10 global offices, Accelya has the scale and proven track record to meet the evolving needs of the airline industry.
Offices: Riverside House, Riverside Walk, Windsor, SL4 1NA, GB · Avda. Diagonal 613, 9th Floor, Offices A and B, Barcelona, 08028, ES · 8th Floor, 801, Tower-A, Embassy 247 Park, LBS Marg, Vikhroli (W), Mumbai – 400 083, India, Mumbai, Maharashtra 400 083, IN · Paseo de la Castellana, 259, Torre de Cristal - Planta 26 Sur, Madrid, 28046, ES · Dubai Silicon Oasis Authority Building, E Wing 3rd Floor, 301-305, Dubai, 341476, AE
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