Customer Service & Support Jobs in Tianjin, China (Now Hiring) — 11 open

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role

Provides guest services as well as supervision, direction leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards established by Four Seasons Hotel & Resorts and the Hotel.
按照四季集团及所在酒店所设立的营运目标、服务标准，对所属的部门进行监督、指引及领导，并以此为客人提供服务。   

What you will do

To have complete knowledge of the Four Seasons Quality Standards, Service Standards  and Group Specifications
To have complete knowledge of Four Seasons Programs e.g. Guest History etc
 To have complete knowledge of Four Seasons standard operating policies and procedure
Ensure that dept. profit goals are met or exceeded
Maintains current and available Policy and procedure manuals for all staff
Ensures staff are trained to understand and compete all common requests 
全面掌握四季的质量标准，服务标准及集团规定；
全面掌握四季的程序，如宾客历史记录等；
全面掌握四季的运营政策、程序；
确保部门损益目标的实现；
确保为员工提供可行的政策和程序；
确保员工通过培训去理解并完成需求；
 

What you bring

At least five years of work experience in the same position at an international brand hotel
Able to lead and motivate team
Fluent English speaking and writing skills 
Financial knowledge  
至少五年国际品牌酒店同岗位工作经验；
善于领导及激励团队；
流利的的英语口语及书写能力；
财务知识；

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
具有竞争力的薪资、工资以及全面的福利
优质的培训与发展机会
在全球所有四季酒店住宿可享受员工折扣
员工制服可享受免费干洗服务
免费员工餐

Schedule & Hours:

Flexible.
灵活排班