Customer Service & Support Jobs in Târgu Mureș, Romania (Now Hiring) — 11 open

Key Responsibilities

• Enter new supplier contracts for sale into the company database system(s).
• Enter updates and amendments to existing contracts within the company database system(s).
• Calculation of costs rates using basic maths.
• Ensure highest standard of accuracy of entry by undertaking a self-check of work entered with the aim to

achieve a ‘zero error rate’.

• Ensure that all turnaround times are met as per department SLA.
• Always follow the department processes and procedures.
• Raise queries for any contract details that appear incorrect or do not follow agreed processes and

procedures.

• Liaise with internal Contract Managers by voice or email communication as necessary to resolve all

contract related queries.

• Assist supplier partners with any requests in a timely manner and a polite and professional manner.
• As we are a global company, communication will be in English both written and spoken.
• Provide feedback on where you identify any blockages within your day-to-day workflow.
• Complete all work-related tasks as allocated by Team Leader or Department Manager.
• Assist other departments with questions or queries related to supplier contracts.
• Attend presentations and training as required.
• Accurately complete any reports as required across the department.
• To offer general support to other team members and to other departments if needed.
• Achieve targets and objective as provided to you on weekly, monthly, or annual basis.
• Any other reasonable requests from a Contract Support Team Leader or the department Manager.

Key Measures

Job Description: Add Job Title Page 3 of 4

 Three-month probationary period with Objectives

 Monthly KPI review and scorecards

 Error reporting review

 Monthly calibration and knowledge testing

 Annual End of Year Review

Required Experience and Knowledge

Essential

Qualifications & Knowledge • Fluency in spoken and written English (required)

• Experience working in a data entry/administration environment

(preferable)

• Travel Industry or Hotel background (beneficial)

Experience, Skills and

Behavioural Requirements

• Computer literate in Microsoft Office tool set.
• Accuracy, research skills and attention to detail.
• Strong communication and interpersonal skills.
• Strong analytical skills.
• Problem solving abilities.
• Team working skills.
• Ability to work under pressure to tight deadlines.
• Ability to work and focus on given task and see through to completion.
• Adaptable to change in day-to-day tasks and procedures.
• Confident to ask questions and seek clarification.
• Ability to work under own initiative.

Desirable

Qualifications & Knowledge • Travel industry and/or Hotel revenue or reservation experience