Customer Service & Support Jobs in Santa Catarina, Mexico (Now Hiring) — 13 open

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

The Quality Leader leads the execution of quality engineering objectives and oversees the daily activities of the quality function. This role is responsible for driving product and process quality, developing team capabilities, managing customer quality concerns, and promoting a culture of continuous improvement across the organization. The position serves as a key liaison between customers, operations, and other Carrier sites to ensure product reliability, compliance, and customer satisfaction.

Key Responsibilities

• Supervising the resolution of customer-reported nonconformities and quality issues, ensuring timely corrective and preventive actions.

• Leading the implementation and maintenance of test, inspection, and quality control plans to ensure product and process reliability.

• Managing risk identification and mitigation activities using core quality methodologies such as PFMEA, MSA, Process Flow Diagrams, Control Plans, and PPAP/APQP elements.

• Directing escape management activities, root cause investigations, and corrective action plans for product and process-related issues.

• Ensuring compliance of process control documentation with customer requirements, internal standards, contractual obligations, and regulatory requirements.

• Leading and developing a team of quality technicians and support personnel through coaching, performance management, and talent development initiatives.

• Driving quality culture initiatives throughout the organization and influencing cross-functional teams to achieve quality objectives.

• Monitoring and improving key performance indicators such as scrap, warranty performance, customer complaints, cost of quality, and departmental productivity.

• Collaborating with customers and other Carrier facilities to address quality concerns and maintain strong customer relationships.

• Developing departmental metrics and quality improvement strategies that enhance product performance and customer satisfaction.

Requirements

Requirements

We are looking for people who are collaborative, customer-focused, results-driven, and passionate about continuous improvement. If this is you, get in touch.

As a minimum you must have:

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field.

• Minimum of 3 years of relevant quality engineering or manufacturing quality experience.

• Minimum of 2 years of experience leading, coaching, and developing teams.

• Experience implementing and maintaining Quality Management Systems, including ISO standards.

• Experience managing quality metrics, scrap reduction initiatives, corrective actions, and operational performance indicators.

• Strong knowledge of quality tools and methodologies, including Root Cause Analysis, PFMEA, MSA, Control Plans, and PPAP/APQP.

• Experience interacting directly with customers and managing customer quality concerns.

• Demonstrated ability to influence and promote a quality culture across an organization.

• Advanced English level

Although not necessary, it would be nice if you have:

• Experience supporting warranty analysis, customer returns, and product performance programs.

• Certification in Quality Engineering, Six Sigma, Lean Manufacturing, or related disciplines.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice