Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Mid level$696M raised
Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sans…
Skills: Concierge Management, Front Office Operations, Guest Relations, Staff Supervision, Property Management Systems
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Mid level$4.3B raised
Company Description Sofitel Al Hamra Beach Resort Job Description We are seeking an exceptional Butler to join our luxury hospitality team in Ras Al-Khaimah, United Arab Emirates. In this prestigious role, you will serve…
Skills: Luxury Hospitality, Guest Service, Conflict Resolution, Food And Beverage Service, Hotel Management Systems
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Mid level$4.3B raised
Job Description As a Guest Relations Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the key point of contact for guest services, ensuring every interaction exceeds expectations. You will p…
Skills: Guest Relations, Problem Solving, Interpersonal Communication, Luxury Hotel Operations, Complaint Resolution
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Mid level$300M raised
About the Role : A Customer Experience Advisor is responsible for providing exceptional service to customers across various banking channels, ensuring that their needs are addressed efficiently and professionally. The ro…
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Senior
Job Requisition ID: 179430 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emi…
Skills: Leadership, Team Supervision, Automotive Workshop Operations, KPI Management, Quality Control
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Entry level$4.3B raised
Company Description SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a p…
Skills: Childcare, Recreation, Entertainment, Hospitality, Communication
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Entry level$4.3B raised
Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views…
Skills: Guest Room Cleaning, Interpersonal Skills, Communication Skills, Time Management, Teamwork
Al Futtaim Private Company LLC
Customer Service Associate
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Entry level
Job Requisition ID: 178661 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emi…
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Mid level$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just …
Skills: Front Office Operations, Hospitality Management, Leadership, Teamwork, Guest Experience
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · On-site
Entry level$12B raised
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Host, you’re not just ensuri…
Skills: Hospitality, Guest Relations, Check-in Process, Check-out Process, Russian Language
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
professional certificate
Posted 37d ago
~40 hrs/week
Responsibilities
Supervise and direct the Concierge, Bell Desk, and Valet staff to ensure seamless guest arrivals and departures. Provide expert local information and manage departmental standards to maintain luxury brand service levels.
Requirements
Requires a minimum of 2 years of management experience in a luxury hotel and mandatory Les Clefs d’Or certification. Must possess strong communication skills in English and proficiency in property management systems.
Full job description
Job Location:
Anantara Mina Al Arab Ras Al Khaimah Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.
Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.
Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests
Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
Ensures the lobby is always kept in an orderly fashion
Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements
Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through on-the-job training
Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand.
Qualifications:
Strong Concierge and Front Office skills and knowledge.
Minimum 2 years at a management level of a luxury hotel.
Possesses good computer and property management system skills.
Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.
Outstanding guest relations skills.
Les Clefs d’Or certification is a must.
Able to work a flexible schedule, including weekends and holidays
Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Related keywords
Les Clefs d’OrLuxury HospitalityFront OfficeConciergeGuest ServicesProperty Management SystemValet ParkingBell DeskHospitality ManagementAnantaraRas Al Khaimah
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners.
Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.
#MinorHotels
How many Customer Service & Support jobs are open in Ras Al Khaimah, United Arab Emirates right now?
There are currently 86 open customer service & support positions in Ras Al Khaimah, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ras Al Khaimah, United Arab Emirates?
Companies currently hiring include Accor, Minor Hotels, Marriott International Hotels, Inc., Hilton, Commercial Bank of Dubai, among others. Browse the listings above to see every active employer.
How do I apply for Customer Service & Support jobs in Ras Al Khaimah, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.