Customer Service & Support Jobs in Municipality of Athens, Greece (Now Hiring) — 9 open

🌍We're Hiring: Individual Giving Officer – Acquisition & Retention

About Odyssea

Odyssea is a Non-Profit Organisation in Greece, with sites across Attika and Thessaloniki. Our mission is to ensure that people have equal opportunities by harnessing the power of knowledge for employment and personal development. Our vision is to build a world where all young people thrive by realising their full potential.

We place people at the heart of the programs and services we develop, aiming to meet their needs and help them gain the skills and confidence to become self-reliant and productive members of society. Odyssea follows the principles of transparency, neutrality, and accountability — offering equal upskilling and reskilling opportunities for all, regardless of gender, origin, religion, belief, disability, age, or sexual orientation.

As Odyssea continues its significant expansion, we invite a motivated individual to be a driving force in our mission. If you genuinely want to make a significant impact on people's lives, this is a great position for you!

📍 Location: Athens, Greece
🕒 Job Type: Full-time | Fixed-term Contract (6 months, with possibility of renewal)

📈 Reports to: Individual Giving Specialist

Position Purpose

The Individual Giving Officer – Acquisition & Retention is responsible for the development, implementation and day-to-day operations of the organisation’s individual giving programme. The role combines donor acquisition, donor retention and development, oversight of supporter care and telemarketing activities, as well as the establishment of processes and systems that support the long-term growth of Individual Giving.

Key Responsibilities

Individual Giving Development

• Contribute to the design and implementation of the individual giving strategy.
• Develop and implement donor acquisition, retention and upgrade initiatives.
• Monitor performance and recommend improvements based on results and data analysis.

Fundraising Campaigns & Donor Engagement

• Coordinate and implement fundraising campaigns across online and offline channels.
• Liaise with external agencies, suppliers and service providers as required.
• Develop supporter engagement and stewardship activities to strengthen donor relationships and loyalty.

Supporter Care & Telemarketing Oversight

• Ensure effective supporter communication and a high-quality donor experience.
• Oversee telemarketing operations and relevant external partners.
• Monitor service quality, compliance with agreed procedures and achievement of performance targets.

Processes, Systems & Reporting

• Support the management and effective use of donor data through CRM and related systems.
• Develop and improve processes, tools and workflows that strengthen the Individual Giving function.
• Monitor key performance indicators (KPIs) and prepare regular reports.
• Work closely with Communications, Finance and Fundraising teams to achieve departmental objectives.

Qualifications & Experience

• Experience in fundraising, marketing, donor care or customer relationship management.
• Experience coordinating campaigns and external suppliers or agencies.
• Strong analytical skills and ability to monitor and interpret performance data.
• Excellent communication and organisational skills.
• Fluency in Greek and English.
• Experience with CRM systems and donor databases.

What we offer to make your work-life awesome! 🌟:

• 🏖️ 3 extra holiday days than your PTO (your paid time off as stipulated by Greek law) + 2 extra days off (Good Friday and Pentecost).
• 📚 3 personal learning days per annum with a 100€ company contribution
• 🤝 2 volunteer days off per year to be used at another organisation
• 🌐 Hybrid work model: 1 remote day per week, based on current policy
• 💪 Private health insurance

Recruitment Process:

1st Interview: HR Generalist & Individual Giving Specialist

2nd Interview: CEO & CTO