Customer Service & Support Jobs in Medina, Saudi Arabia (Now Hiring) — 23 open — Page 2
Marriott International Hotels, Inc.
Mgr-Quality
Medina, Medina Province, Saudi Arabia · On-site
Mid level
JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous impro…
Skills: Quality Assurance, Total Quality Management, Process Improvement, Data Analysis, Guest Satisfaction Management
Marriott International Hotels, Inc.
Mgr-Front Office I
Medina, Medina Province, Saudi Arabia · On-site
Mid level
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position…
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas …
JOB SUMMARY Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts.…
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Full-time
associate degree, bachelor degree
Posted 50d ago
Apply by Aug 22
~40 hrs/week
Responsibilities
The role is responsible for implementing quality assurance processes and conducting monthly audits to ensure compliance with brand standards. It involves coaching managers on quality leadership and analyzing guest feedback to drive continuous improvement.
Requirements
Candidates need a 2-year degree with 3 years of experience or a 4-year bachelor's degree with 1 year of experience in guest services or hotel operations. Experience in front desk, housekeeping, or management operations is required.
Full job description
JOB SUMMARY
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
Coaches managers on adopting the Total Quality Management leadership style.
Conducts monthly audit to ensure compliance with company and brand standards
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Directs property quality efforts to address critical customer requirements.
Assists with regional and/or company-wide implementation of company best practices.
Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
Managing Quality Tools
Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
Uses data collection methods to compile, display, track, and analyze defect trends.
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Analyzes issues and identifies trends.
Managing the Guest Experience
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Models service behaviors that meet or exceed guest expectations.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
Frequently asked questions
How many Customer Service & Support jobs are open in Medina, Saudi Arabia right now?
There are currently 23 open customer service & support positions in Medina, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Medina, Saudi Arabia?
Companies currently hiring include Marriott International Hotels, Inc., Accor, MEEM, Chalhoub Group, Apex Skin, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Medina, Saudi Arabia?
Yes — 2 of the 23 open customer service & support positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Medina, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.