Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, o…
Skills: Front Office Management, Guest Satisfaction, Revenue Management, Budgeting, Property Management Systems (PMS)
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Full-time, Contract, Temporary
bachelor degree
Posted 50d ago
~40 hrs/week
Responsibilities
Lead and manage the front office team to ensure seamless guest experiences and high operational efficiency. Oversee daily desk operations, manage budgets, and implement revenue strategies to maximize occupancy.
Requirements
Requires a Bachelor's degree in Hospitality Management and over 5 years of experience in hotel front office operations, including managerial experience. Must be proficient in PMS and possess strong leadership and financial acumen.
Full job description
Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
Lead and manage the front office team, including reception, concierge, and reservations staff
Develop and implement strategies to enhance guest satisfaction and operational efficiency
Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
Train and motivate front office staff to deliver high-quality customer service
Manage guest complaints and resolve issues promptly and professionally
Coordinate with other departments to ensure seamless guest experiences
Monitor and optimize front office performance metrics and guest satisfaction scores
Manage department budgets and control expenses
Ensure compliance with brand standards and local regulations
Implement and maintain efficient front office procedures and systems
Develop and execute revenue management strategies to maximize occupancy and revenue
Handle VIP guests and special requests with utmost care and attention to detail
Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
Qualifications
Bachelor's degree in Hospitality Management or related field
5+ years of experience in hotel front office operations, including 2+ years in a managerial role
Proven leadership skills with the ability to train, motivate, and mentor team members
Excellent customer service skills and a passion for delivering exceptional guest experiences
Strong financial acumen and experience in budgeting and revenue management
Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
In-depth knowledge of front office procedures, revenue management principles, and industry best practices
Excellent problem-solving, decision-making, and conflict resolution abilities
Strong organizational and time management skills
Ability to work flexible hours, including nights, weekends, and holidays
Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred)
Familiarity with the local tourism industry and attractions in the Bandung area
Adaptability to changing priorities and ability to work well under pressure
Strong communication and interpersonal skills to interact effectively with guests, staff, and management
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Makassar, Indonesia right now?
There are currently 21 open customer service & support positions in Makassar, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Makassar, Indonesia?
Companies currently hiring include Accor, BukuWarung, Marriott International Hotels, Inc., Somethinc - BeautyHaul, JAPFA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Makassar, Indonesia?
Yes — 1 of the 21 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Makassar, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.