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Full-time, Contract
Competitive Salary, Company Car, 26 Holiday Days
Posted 1d ago
~40 hrs/week
Responsibilities
Deliver hands-on IT support for end-user computing and laboratory equipment across Benelux and France. Manage site-based deployments, technology refreshes, and ensure operational compliance within forensic services.
Requirements
Requires over 10 years of experience in IT field service or desktop support, with a preference for 3+ years as an IT Business Partner. Must possess a European driving license and strong technical knowledge of Windows environments and hardware troubleshooting.
Full job description
Company Description
Do you enjoy being on the move, supporting colleagues across different locations, and solving technical challenges? Join our IT team as Head of IT/Senior IT Business Partner and help keep the technology behind critical forensic services running smoothly across our sites in the Benelux and France.
Job Description
The Head of IT/Senior IT Business Partner is responsible for delivering high-quality, hands-on IT support services to users across the Benelux and France Eurofins Forensic Services locations.
The role ensures end user computing, laboratory IT equipment, and site-based technology operate reliably, securely, and in line with operational and compliance requirements.
In addition to day to day support activities, the role contributes to IT projects by supporting:
- Site-based deployments
- Technology refresh programmes and upgrades
- Operational change initiatives
You will be working closely with the Lead IT Field Support Engineer, different Infrastructure teams, and project stakeholders.
As a Head of IT/Senior IT Business Partner you will plan, prioritize and help ensure projects are delivered smoothly with minimal disruption to forensic operations.
Through professional service delivery, adherence to standards, and a customer focused approach, this role supports stable forensic operations and the successful adoption of new and improved IT services.
What you will be doing, but not limited to;
Field Support & End‑User Services
Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
Resolve incidents and service requests efficiently in line with agreed SLA's.
Install, configure, maintain, and replace IT hardware and software.
Support user account setup, access requests, and device onboarding.
Incident & Request Management
Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
Support Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed.
Site & Operational Support
Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
Assist with IT rollouts, refresh programmes, and site‑based changes.
Support basic network tasks at site level (patching, connectivity checks, device swaps).
SOP & Knowledge Contribution
Follow documented SOP's and standard working practices.
Contribute to Knowledge Base articles and documentation to support service improvement and consistency.
Maintain accurate records of work carried out through ticketing and asset systems.
Asset & Compliance Management
Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
Support audit activities where required, including evidence gathering and validation.
Customer & Stakeholder Engagement
Deliver a professional, customer‑focused service to laboratory staff and business users.
Communicate clearly with users regarding progress, resolution, and next steps.
Build positive working relationships with site staff and IT colleagues.
On Call & Out of Hours Support
Participate in the IT Infrastructure on call rotation, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.
Qualifications
What we think is needed to be successful in this role:
10+ years of experience in an IT Field Service, Desktop Support, or similar end user support role. Preferably 3+ years of experience as a IT Business Partner.
Strong working knowledge of:
Windows desktops and laptops
Common end user applications and peripherals
Hardware break/fix and troubleshooting
Good customer service and communication skills.
Ability to work independently across multiple sites.
Organised, reliable and detail oriented.
Ability to work under pressure.
European driving license (and the ability to travel between sites).
Which qualifications are a plus:
Experience supporting laboratory, forensic, healthcare, or other regulated environments.
Knowledge of ITIL based service management practices.
Experience with asset management and ticketing systems.
Relevant IT certifications or technical training.
Additional Information
What can you expect of us:
A competitive salary and benefits based on knowledge and experience.
A 1-year contract with the intention to extend.
A company car to travel between locations
26 holiday days
About Eurofins TMFI
Eurofins The Maastricht Forensic Institute (Eurofins TMFI) is the Dutch branch of Eurofins Forensic Services and part of a network of more than 1,500 forensic professionals. Eurofins TMFI provides forensic services to the police, the Public Prosecution Service, and the judiciary.
Eurofins Forensic Services operates across multiple locations and is rapidly developing. The main forensic laboratory is based in Maastricht.
In addition to delivering forensic services fully performed in the Netherlands—such as forensic DNA analysis and forensic medical examinations, Eurofins TMFI also acts as a managed service provider, offering services from other Eurofins Forensics laboratories and (international) partners to the Dutch criminal justice chain.
Eurofins TMFI is a relatively small but fast-growing organization within the wider Eurofins network. The dynamic team currently consists of approximately 70 ambitious professionals and is strongly focused on supporting the Dutch criminal justice system with innovative, flexible, and customer-oriented solutions.
Interested?
Does this vacancy sound like the right fit for you? Then we would love to receive your cv even if you are not sure you fully meet all the requirements. We are happy to explore your potential together.
Do you have any questions? Feel free to contact Estrella Wielinga at , she would be happy to tell you more.
We can not provide a VISA sponsorship for this role.
Related keywords
Forensic ServicesEnd User ComputingLaboratory ITSOPITILAsset Lifecycle ManagementWindows DesktopHardware Break/FixSLAInfrastructure SupportTicketing SystemsData ProtectionComplianceField Support
It’s so much more than a specimen. It's a life.
With over 30 years of specialized expertise in infectious disease, immunology, transplant, and allergy testing for immunocompromised and critical patients, Eurofins Viracor is committed to helping medical professionals, transplant teams, reference labs and biopharmaceutical companies get results faster, when it matters most.
Eurofins Viracor is passionate about providing timely, actionable test results, never losing sight of the connection between the testing we perform and the patients our results ultimately serve.
Find out more by visiting us at www.eurofins-viracor.com/clinical
Eurofins Viracor is an equal opportunity employer.
Offices: 18000 W 99th St, Lenexa, Kansas 66219, US
How many Customer Service & Support jobs are open in Maastricht, Netherlands right now?
There are currently 50 open customer service & support positions in Maastricht, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maastricht, Netherlands?
Companies currently hiring include AS Watson, Maastricht UMC+, BESTSELLER, MediaMarktSaturn, Envida, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maastricht, Netherlands?
Yes — 3 of the 50 open customer service & support positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Maastricht, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.