Customer Service & Support Jobs in Kastrup, Denmark (Now Hiring) — 8 open

About us

The restless pulse of our world offers endless possibilities to develop new customer solutions and new avenues for personal and professional growth. That’s why ingenuity and creativity are central to our work, exploring new opportunities, while always considering our customers’ overall experience and safety. Working at SAS means contributing to and benefiting from a fast-paced, dynamic environment. It means playing a leading role by transforming aviation.

SAS Connect – Connects Scandinavia with the rest of the world, especially to our leisure destinations.
SAS Link focuses on smaller routes, taking our customers to our main hubs so they continue their journey onwards.

We are now recruiting a new Crew Manager to be based in Copenhagen. The Crew Manager will be the leader of both Flight Deck and Cabin Crew for Link & Connect, reporting to the Managing Director of Crew Services.

What you will be doing:

A Crew Manager is a vital part of SAS’ leadership and acts as the first line leader to motivate, guide, support and follow up on our excellent pilots and cabin crew. The market is tough, and the competition has increased, thus it is of outmost importance that we continue to deliver the industry's best customer service on board, of course with Safety as our priority.

Through strong leadership, communication, cooperation and trust you must ensure excellent working conditions for our Crew to achieve the high goals within Safety & Customer Satisfaction.

You must provide Crew with insights and understanding of SAS's business, commercial offering, and objectives building culture and securing a can-do mindset, going an extra mile for our customers.

Your main workplace will be at Copenhagen Airport.

We are looking for a leader who:

• Is visible, inclusive, and able to create enthusiasm and team spirit and is motivated by working with people and has good collaboration and communication skills
• Has customer focus and business acumen committed to deliver commercially and financially
• Have a holistic perspective and ability to transform strategic goals into daily procedures and standards
• Thrive at a high pace ever changing environment and organization and rethink and change work processes accordingly
• Is an inspiring and good communicator, aware of how to motivate and engage crew

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each other's contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation.

Additional information

We are looking for an individual who preferably has previous experience within the aviation industry and have aviation management experience, as in a similar role.

Our corporate language is English, but we do appreciate if you master one of the Scandinavian languages as well.

If you want to take on the challenge of being involved in building, leading and developing our Crew Bases, this might be your next career move.

We very much look forward to hearing from you, please send your application and CV via "Apply now" here. We encourage you to apply as soon as possible, as we will be conducting interviews on an ongoing basis.