Customer Service & Support Jobs in Englewood Cliffs, NJ (Now Hiring) — 9 open

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.

Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.

Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years. Schweiger has also received Great Place to Work certification. To learn more, click here.  

Schweiger's Ultimate Employee Experience:  

• Multiple office locations, find an opportunity near your home   

• Positive work environment with the tools to need to do your job and grow

• Full time employees (30+ hours per week) are eligible for:

  • Medical (Virtual Care included), HSA/FSA, Dental, Vision on 1st of the month after hire date 

  • 401K after 30 days of employment

  • Company Sponsored Short Term Disability (Only applicable for non-California employee)

  • Pre-tax savings available for public transit commuters

  • Your birthday is an additional personal holiday   

• Part-time employees (less than 30 hours) are eligible for:

  • Dental and Vision on 1st of the month after date of hire

  • 401K after 30 days of employment

• Employee discounts on Schweiger skin care products & cosmetic services 

Job Summary: Full-Time Medical Coordinator at our Englewood Cliffs Office. The Medical Coordinator role supports clinical and administrative duties, with a focus on both Medical Assistant and Patient Coordinator functions. This role is responsible for performing the highest quality of clinical and front office responsibilities to support patients and providers. Previous healthcare experience is required.

Schedule:  Full time, 30+ hours. Availability Monday through Friday with rotating Saturdays within operating hours of 7am-7pm. Open Flexibility to help cover in a team environment is needed.

Medical Coordinator (Medical Assistant/ Patient Coordinator)

• Patient and Provider Support: Foster a welcoming and professional environment to enhance patient care and support the provider. Maintain a consistent and professional office presence.
• Clinical Assistance: Assist providers with medical, cosmetic, and laser procedures. Ensure proficiency in all treatments, as well as pre-care and post-care instructions, anticipating provider needs to optimize patient flow.
• Operational Duties: Prepare and maintain exam rooms before and after procedures. Ensure equipment is in working order and perform daily inventory checks on supplies, including retail and cosmetic products. Alert the team and General Manager of any low supplies as needed.
• Inventory Management: Oversee the stocking of medical supplies and equipment. Ensure that all supplies are adequately stocked and maintain inventory records as requested.
• Documentation and Patient Management: Properly document prescribed treatments, medications, lab requisitions, biopsies, cultures, photos, and patient consent forms. Manage follow-up appointments and track inventory used during each visit.
• Patient Interaction: Take payments, manage patient scheduling, and ensure proper documentation of insurance cards, referrals, and demographic information. Uphold privacy standards, ensuring sensitive information is handled securely, per HIPAA regulations.
• Financial Responsibilities: Complete daily financial tasks, including accurate cash handling, entering charges and payments, and ensuring cash is properly accounted for at the end of each shift. Handle petty cash and deposit all collected payments securely.
• Phone and Communication Management: Answer all phone calls promptly, confirm Zocdoc appointments, and make outgoing calls for patient retention. Maintain an organized and neat work area, ensuring patient privacy is preserved.
• Administrative Duties: Ensure that patient records are created and maintained accurately. Check emails and scan inboxes regularly to address time-sensitive issues. Perform other duties as assigned by supervisors.

Qualifications

• 6 months to 1 year of experience in a dermatology or medical environment preferred.
• Proficiency in EMR systems and patient scheduling tools preferred.
• High School Diploma or GED required; advanced education is encouraged.
• Certification as a Medical Assistant is highly encouraged.
• Must be proficient in Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Professional, reliable, and dedicated to maintaining high-quality service standards.
• Must be familiar with HIPAA and OSHA compliance.
• Work Environment: This role is primarily office-based, utilizing standard office equipment such as computers, phones, photocopiers, and fax machines.

Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.    

Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.