Customer Service & Support Jobs in Aventura, FL (Now Hiring) — 9 open

OVERVIEW

The Assistant Manager, People Operations is a key member of the store leadership team responsible for driving workforce planning, recruiting, onboarding, and team development. This role partners closely with Store Leadership to build high-performing teams, elevate the employee and guest experience, and support operational excellence through strategic staffing, leadership coaching, and talent initiatives. The Assistant Manager, People Operations embodies ALO’s guiding principles while fostering a culture where teams love to work and guests love to shop.

People Operations Leader

• Utilize recruiting tools and talent acquisition strategies to source external candidates through recruiting events, job fairs, networking, and competitive outreach
• Support the posting and maintenance of open positions across internal and external job boards for lead and associate vacancies
• Lead and model a service culture that prioritizes the guest experience through training, coaching, and recognition
• Build and maintain strong talent pipelines while supporting onboarding, leadership development, and retention initiatives
• Partner directly with ALO’s recruitment team to ensure alignment with broader talent strategy

Business Leader

• Partner with Store Leadership to support workforce planning, staffing strategies, and talent forecasting aligned with business needs
• Analyze staffing trends, scheduling opportunities, and retention insights to support operational and financial performance
• Support payroll efficiency while maintaining optimal staffing levels and guest experience standards
• Represent the business in meetings and cross-functional discussions in partnership with Store Leadership
• Drive initiatives that support employee engagement, retention, and operational productivity

People Leader

• Champion a culture where teams love to work and guests love to shop by modeling ALO’s mission, guiding principles, and service standards
• Lead through accountability, consistent coaching, communication, and development of talent across the store team
• Build teams committed to continuous learning through ongoing feedback, training, and reinforcement of guest-service and sales behaviors
• Facilitate meaningful 30/60/90-day check-ins with new hires to support onboarding, engagement, development, and long-term retention
• Support succession planning and development initiatives to strengthen internal talent pipelines
• Coach leaders on creating schedules that balance business priorities with team member needs and scheduling preferences

Operations Leader

• Oversee onboarding and employment processes including orientations, ensuring Day 1 document retention setting new hires up for success on their first day employment documentation, and communication of start dates
• Support scheduling strategies that improve consistency in team member hours while identifying external staffing needs when necessary
• Oversee and support execution of key operational and visual processes to ensure the store environment reflects ALO brand standards and delivers an elevated guest experience
• Champion strong visual standards on the sales floor by leveraging business performance insights, product storytelling, and operational execution
• Ensure operational consistency and compliance with company policies, workforce practices, and talent processes
  
  

Sales & Service Leadership Qualifications

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Strong understanding of retail business operations, workforce planning, and employee experience strategy
• Proven ability to coach, develop, and influence leaders and team members
• Requires constant movement in and around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Assistant Manager Schedule

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

Please also note, Assistant Store Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club. 

#LI-JJ1

#LI-4

#li-onsite