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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Competitive Salary, Mentorship Program, Monthly Meal Coupons, Continuous Learning And Development Opportunities
Posted 26d ago
~40 hrs/week
Responsibilities
Provide first-line functional support for banking and business-critical applications by troubleshooting issues and identifying root causes. Manage incidents and service requests via ticketing platforms while collaborating with business users and technical teams for resolution.
Requirements
Requires a bachelor's degree in IT, Computer Science, or Business and at least 2 years of experience in functional application support. Fluency in both Greek and English is mandatory, with a strong preference for experience in banking or fintech.
Full job description
Company Profile
AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.
In AMPLUS Technologies, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.
Due to the continuous growth of our company, we are currently looking for an Application Support Analyst to join our team.
Responsibilities
Provide 1st Line Functional Support for banking and business-critical applications.
Investigate, analyze, and troubleshoot functional application issues by gathering relevant information, reproducing errors, and identifying root causes.
Manage and prioritize incidents, service requests, and escalations through ticketing platforms.
Collaborate with business users to understand their requirements and translate issues into actionable support and resolution activities.
Assess the business impact of incidents and coordinate with specialist support, development, and infrastructure teams to drive effective resolution.
Deliver high-quality user support through phone, email, and ticketing channels, maintaining clear communication throughout the incident lifecycle.
Contribute to process improvements, knowledge management, and operational excellence initiatives to enhance user experience and application performance.
B.Sc. in Information Technology, Computer Science, Business Administration or equivalent discipline.
Minimum 2 years of professional experience in Functional Application Support, Business Application Support, IT Operations Support, or a similar role.
Experience supporting banking, financial services, fintech, or other complex business applications is highly preferred.
Familiarity with ITSM and ticketing tools such as ServiceNow, SMAX, or similar platforms.
Understanding of banking operations, including areas such as KYC, Payments, Lending, Investments, Customer Onboarding, or Workflow Management, will be considered a strong advantage.
Fluency in Greek and in English, both written and spoken.
Strong communication skills to collaborate effectively with team members.
Multi-tasking and organizational skills, ability to work under tight deadlines.
Problem-solving and analytical skills.
Competitive salary
Great Place to Work Certified Company
Mentorship program for induction
Monthly Meal coupons
Continuous learning and development opportunities in IT industry
Modern, stable, and challenging work environment
All applications will be treated in strict confidence!
In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!
Related keywords
Application SupportBankingFintechServiceNowSMAXITSMKYCPaymentsLendingInvestmentsCustomer OnboardingWorkflow ManagementIT OperationsFunctional SupportRoot Cause Analysis
With a starting point back in the decade of 2000’s, AMPLUS SA has managed to possess a major market share of the IT Solutions industry.
Established by a team of IT specialists has a stable and upward evolution, throughout these years.
Building on experience, the company is one of the major Systems Integrators in the Greek market providing cutting-edge IT solutions in partnership with the best of breed global manufacturers.
Today the company holds international certifications such as ISO 27001 (Information Security Management System and ISO 9001:2015 (Quality Management System) .
AMPLUS S.A also is claimed as the Titanium Partner of DELL EMC (GREECE, CYPRUS & MALTA), Gold Partner of ORACLE, Enterprise Solution Partner of VMWARE and Silver Partner of Microsoft and HPE.
All these certifications add extra value to company’s high end services and also empower trust shown from its customers.
AMPLUS SA specializes in the following sectors:
IT Infrastructure
Data Availability
IT Security
Maintenance Services
Business Applications Services
Offices: 8th Kyprou street, Athens, Neo Irakleio 14122, GR
Information TechnologyEnterprise ApplicationsIT Infrastructure
How many Customer Service & Support jobs are open in Athens, Greece right now?
There are currently 854 open customer service & support positions in Athens, Greece listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Athens, Greece?
Companies currently hiring include TheHouseofMercier, Mercier Consultancy, Foundever, Sitel Group, CQS S.A., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Athens, Greece?
Yes — 353 of the 854 open customer service & support positions offer remote or hybrid work (207 remote, 146 hybrid).
How do I apply for Customer Service & Support jobs in Athens, Greece?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.