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Albanian Speaking Customer Support AgentAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering a seamless, supportive, and truly premium recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you are proud of.

Job Overview

We are currently seeking a motivated and customer-focused Albanian Speaking Customer Support Agent to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Albanian-speaking professionals to step into a dynamic and fast-growing industry, delivering exceptional service experiences to customers in their native language. If you are searching for Albanian-speaking jobs that offer real career progression, international exposure, and a supportive work environment, this Albanian Speaking Customer Support Agent position in Bulgaria is the perfect next step for you.

Key Responsibilities

• Serve as the primary point of contact for Albanian-speaking customers, handling inbound inquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate, clear, and solution-oriented responses to customer questions, complaints, and service requests within the customer support services environment.
• Identify and escalate complex or unresolved issues to the appropriate internal teams, ensuring every customer concern is addressed with urgency and care.
• Maintain detailed and accurate records of all customer interactions and transactions in accordance with company guidelines and data management protocols.
• Consistently achieve and exceed individual performance targets, contributing to the team's overall service quality and customer satisfaction scores.
• Stay fully up to date with product knowledge, service updates, and company policies to ensure customers always receive current and relevant information.
• Collaborate proactively with colleagues and team leaders to identify recurring customer issues and propose actionable improvements to support workflows.
• Uphold the highest standards of professionalism, empathy, and brand representation in every customer interaction.
• Native or fluent Albanian language skills (both spoken and written) are essential for this role.
• Valid EU passport (mandatory requirement for relocation and employment eligibility).
• A good working knowledge of English to communicate effectively within the international team environment.
• Previous experience in customer support services, customer care, or a client-facing role is advantageous, though not strictly required — full training is provided.
• Strong communication and active listening skills, with the ability to handle customer interactions with patience, empathy, and professionalism.
• Comfortable working on-site in Sofia, Bulgaria, with a positive, adaptable attitude toward working in a multicultural and fast-paced environment.

What We Offer

• Competitive Monthly Salary reflective of your experience and performance within the customer support services sector.
• Fully Paid Professional Training to ensure you are fully prepared and confident from your very first day.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including your flight to Bulgaria, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus to reward your dedication, hard work, and outstanding customer service results.
• A vibrant, multicultural workplace with real opportunities for career growth and professional development.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing one of Eastern Europe's most captivating and culturally rich destinations. Sofia, the vibrant capital of Bulgaria, is a city where ancient history meets a modern, cosmopolitan lifestyle — home to stunning architecture, thriving arts scenes, cozy café culture, and a welcoming, warm-hearted community. Bulgaria enjoys a wonderfully varied climate, with beautiful warm summers and crisp, snowy winters that make it an ideal destination for outdoor enthusiasts and urban explorers alike. With its affordable cost of living and excellent public transport, Bulgaria offers a quality of life that is hard to match anywhere else in Europe.

For those considering jobs in Bulgaria, the experience extends far beyond the workplace. Bulgaria's cuisine is a delightful blend of Mediterranean and Balkan flavours, with fresh produce, hearty traditional dishes, and a thriving restaurant scene ensuring there is always something new to discover. Bulgaria is also perfectly positioned for weekend travel, with easy access to breathtaking mountain ranges, the Black Sea coast, and charming historic towns just hours away. Whether you are relocating for the first time or are an experienced expat, Bulgaria offers an enriching, affordable, and genuinely exciting place to call home — and with our fully paid relocation package, the transition could not be smoother.

How to Apply

If you are a fluent Albanian speaker ready to seize an exceptional opportunity in one of Europe's most exciting cities, we want to hear from you. This Albanian Speaking Customer Support Agent position in Bulgaria represents a rare combination of professional growth, generous benefits, and an unforgettable life experience — and it is waiting for the right candidate. Whether you are actively searching for Albanian-speaking jobs or simply exploring new horizons, we encourage you to take the next step today. Click Apply Now to submit your application, and a dedicated consultant from Mercier Consultancy Group will be in touch to guide you through every stage of the process. We look forward to welcoming you to the team.