About this role
fonio is hiring an Account Manager to own and grow a portfolio of existing B2B customers for its phone-based AI assistant, ensuring adoption, expansion, and long-term satisfaction through commercial and customer-success activities. You’ll work cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable impact and predictable revenue.
What you'll do
- Serve as the primary contact for assigned customer accounts across the entire customer lifecycle.
- Increase the value customers get from fonio’s telephone AI assistant by expanding use cases and identifying new opportunities.
- Run regular review, discovery, and upsell conversations with existing customers.
- Analyze customer usage to show how AI can automate processes and deliver measurable impact.
- Own expansion revenue within your portfolio, including upgrades, add-ons, and renewals against monthly and quarterly targets.
- Ensure successful onboarding and ongoing product adoption to maximize retention.
- Collect and relay structured market and customer feedback to the product and GTM teams.
- Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
- Conduct regular touchpoints and QBRs to proactively maximize customer success.
- Collaborate closely with Customer Success, Product, and Marketing to enable smooth handovers and coordinated account plans.
- Help shape fonio’s account and expansion motion as the company scales.
What fonio is looking for
- At least 1 year of experience in B2B SaaS sales, account management, or customer success, with startup/scale-up experience a plus.
- Proven experience in upselling, renewals, or driving expansion revenue within existing accounts.
- Strong product and technical understanding with a clear affinity for AI/ML technologies.
- Structured working style, ownership mindset, and strong customer focus.
- Native-level German, confident in calls, reviews, and demos.
- On-site in Vienna with hybrid work possible.
- OTE €65,000–€95,000 (fixed salary plus uncapped commission), depending on experience.
What happens next
Skip the application pile. I get you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, I get the call on your calendar. You just show up.
Culture & values
Transparenz ist uns wichtig.
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