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Account Manager

Vienna · On-site€65k – €95k

About this role

fonio is hiring an Account Manager to own and grow a portfolio of existing B2B customers for its phone-based AI assistant, ensuring adoption, expansion, and long-term satisfaction through commercial and customer-success activities. You’ll work cross-functionally with Customer Success, Product, and Marketing to turn product value into measurable impact and predictable revenue.

What you'll do

  • Serve as the primary contact for assigned customer accounts across the entire customer lifecycle.
  • Increase the value customers get from fonio’s telephone AI assistant by expanding use cases and identifying new opportunities.
  • Run regular review, discovery, and upsell conversations with existing customers.
  • Analyze customer usage to show how AI can automate processes and deliver measurable impact.
  • Own expansion revenue within your portfolio, including upgrades, add-ons, and renewals against monthly and quarterly targets.
  • Ensure successful onboarding and ongoing product adoption to maximize retention.
  • Collect and relay structured market and customer feedback to the product and GTM teams.
  • Maintain a clean CRM, reliable forecasts, and a healthy pipeline.
  • Conduct regular touchpoints and QBRs to proactively maximize customer success.
  • Collaborate closely with Customer Success, Product, and Marketing to enable smooth handovers and coordinated account plans.
  • Help shape fonio’s account and expansion motion as the company scales.

What fonio is looking for

  • At least 1 year of experience in B2B SaaS sales, account management, or customer success, with startup/scale-up experience a plus.
  • Proven experience in upselling, renewals, or driving expansion revenue within existing accounts.
  • Strong product and technical understanding with a clear affinity for AI/ML technologies.
  • Structured working style, ownership mindset, and strong customer focus.
  • Native-level German, confident in calls, reviews, and demos.
  • On-site in Vienna with hybrid work possible.
  • OTE €65, 000–€95, 000 (fixed salary plus uncapped commission), depending on experience.

Company at a glance

Fonio.ai ist ein österreichisches Start-up, das eine Telefon-KI entwickelt hat, die wie ein Mensch klingt und Anrufe vollständig eigenständig übernehmen kann. Die Lösung wird täglich von über 6.000 Unternehmen genutzt, und das Wachstum verdoppelt sich derzeit jeden Monat. Die Infrastruktur wird bei Hetzner in Nürnberg gehostet, wodurch Fonio.ai eine der wenigen DSGVO-konformen Lösungen für KI-Telefonassistenten in der EU ist. Die Services basieren auf LLMs von Drittanbietern, insbesondere OpenAI; OpenAI wird in Europa über Microsoft Azure gehostet, um DSGVO- und EU AI Act-Konformität sicherzustellen. Das Unternehmen speichert ausschließlich notwendige Daten und kann auf Wunsch alle Daten in Echtzeit löschen; es zählt über 6.500 Kunden, und Kundenbewertungen finden sich bei Trustpilot, Google & OMR.

WorkspaceOn-site
StageSeed
Locations
Germany ·Vienna, Austria
Websitefonio.ai
LinkedInLinkedIn

What happens next

Skip the application pile. I get you in front of the people who decide.

Confirm the fit

A few questions to make sure this role is the right shape for you. Two minutes.

I pitch you to the company

I write the intro, send it to the founder, and handle the back-and-forth.

A meeting lands on your calendar

When the company wants to meet, I get the call on your calendar. You just show up.

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