Administrative Assistant - Chicago (WL)

Make an Impact. Build Community. Join Eyas Landing!

Do you enjoy working in a collaborative environment and want to make a positive impact in your community? Eyas Landing, a leading therapeutic clinic, is seeking a dedicated and compassionate office-based Receptionist/Administrative Assistant to support the daily operations in our Chicago, IL clinic.

Apply today at threebirdsonemission.com/careers!

About the Role

As our Administrative Assistant, you'll ensure smooth, efficient clinic operations while supporting our clients, families, and administrative and clinical team. You'll assist in supporting our clients and staff through:

Receptionist

• Greet and welcome guests upon arrival into facility.
• Ensure all guests have completed and signed the appropriate documents, have a guest
badge, and are accompanied at all times.
• Answer all patient or insurance telephone inquiries with supervision from Office Manager.
• Maintain client files on Microsoft 365 and electronic medical records system.
• Create accounts for new patients and manage the completion of intake steps and
paperwork completion throughout the client intake process.
• Answer phone calls, emails, and intake requests with professionalism, according to
company style guidelines, and within the expected timelines.
• Assist administrative staff with various administrative projects as needed.
• Assist in preparing observation schedules for residents, students, and/or interns.
• Ensure reception area is tidy and presentable.
• Light cleaning/organizing and assisting with other office tasks as needed.
• Participate in all required company orientation, professional development days and ongoing
trainings as required.
• Participate in monthly staff meetings, department meetings and as needed team meetings.

Scheduling

• Provide the highest level of customer service to patients, providers, and referrals as part of
our in-house concierge admin team.
• Manage assigned intake, scheduling, and billing tasks for client caseload as needed.
• Check health insurance eligibility and benefits for clients as needed.
• Manage the requests and daily management of insurance preauthorizations to ensure they
are kept active and appropriately documented and linked to scheduled services/claims in
the electronic medical records system.
• Assist clients with understanding and processing their monthly statements
• Address denied insurance claims for correction, reprocessing, and appeal to prove medical
necessity for payment.
• Manage the ongoing scheduling of services for clients to best meet therapy
recommendations for treatment, client requests for services, and provider productivity
expectations.
• Answer all patient or insurance telephone inquiries with supervision from the Administrative
Manager.
• Maintain client files on Microsoft 365 and electronic medical records system.
• Answer phone calls, emails, and intake requests with professionalism, according to
company style guidelines, and within the expected timelines.
• Assist with various administrative projects as needed.
• Manage all reception tasks for assigned shifts at the front desk.
• Ensure the administrative office area is tidy and presentable.
• Light cleaning and assisting with other office tasks as needed.
• Participate in required supervision meetings for first six months of employment and as
needed per discretion of supervisor.
• Follow all company policies and procedures.

Requirements

• 1 year of reception, customer service, or administrative experience
• Health Care administration experience preferred
• Experience using EMR systems; experience using Central Reach highly preferred
• Spanish speaking candidates strongly encouraged to apply

Compensation & Benefits

• Competitive Hourly Rate: $19-$21/hour
• Comprehensive Health Coverage (Medical Insurance, Dental Insurance, Vision Insurance) + Life and Disability Insurance
• Flexible Spending Accounts (FSA)
• Competitive Paid Time Off and holiday allowances
• Generous 401k Retirement Plan with employer contributions/matching
• Referral Program

Schedule: Monday - Friday 7:30-4:00pm

Location: 1409 W. Carroll Ave. Chicago, IL 60607

Why Join Eyas Landing?

At Eyas Landing, you'll join a team that values collaboration, professional growth, and high-quality care. You will support our mission of empowering children with neurodiverse needs to thrive.

Apply today at threebirdsonemission.com/careers and be part of something meaningful!