Medical Records Clerk

Job DetailsLevel: ExperiencedJob Location: CAdENT GBMC Baltimore - Baltimore, MD 21204Position Type: Part TimeEducation Level: High SchoolSalary Range: $20.00 - $22.00 HourlyTravel Percentage: NonePosition Summary

The Medical Records Clerk is responsible for maintaining, organizing, and processing patient medical records in accordance with practice policies, HIPAA regulations, and applicable healthcare standards. This role supports providers, clinical staff, and patients by ensuring timely and accurate handling of medical records requests, documentation, and record management.

Essential Duties & Responsibilities

Process incoming and outgoing medical records requests in a timely manner
Maintain confidentiality and security of patient health information in accordance with HIPAA guidelines
Scan, upload, index, and organize patient records within the electronic medical record (EMR) system
Respond to patient, provider, and third-party requests for records, imaging, sleep studies, referrals, and other documentation
Monitor and manage medical records message pools and work queues daily
Ensure records are complete, accurate, and properly documented in the EMR
Verify appropriate authorizations and releases prior to releasing protected health information
Coordinate with clinical and front office staff to obtain missing documentation when needed
Assist providers and staff with locating records and supporting continuity of patient care
Handle incoming faxes, records requests, and outside medical documentation
Maintain organized filing systems for electronic and/or paper records as applicable
Follow established workflows and turnaround expectations for records processing
Assist with audits, compliance reviews, and quality improvement initiatives as requested
Provide excellent customer service to patients, providers, and outside facilities

Knowledge, Skills & Abilities

Knowledge of HIPAA and patient confidentiality requirements
Strong organizational and time management skills
Ability to prioritize tasks and manage multiple requests simultaneously
Strong attention to detail and accuracy
Professional verbal and written communication skills
Ability to work independently and as part of a team
Proficient computer and data entry skills
Familiarity with EMR systems preferred (eClinicalWorks/eCW preferred)
Ability to maintain professionalism in a fast-paced healthcare environment

QualificationsEducation & Experience Requirements

High school diploma or equivalent required
Previous medical office or healthcare administrative experience preferred
Experience handling medical records, referrals, authorizations, or EMR systems preferred
Knowledge of medical terminology preferred

Physical Requirements

Ability to sit, stand, and walk for extended periods
Ability to lift and carry files or office supplies up to 20 pounds
Frequent use of computers, phones, and office equipment

Work Environment

This position operates in a professional medical office environment and requires frequent interaction with patients, providers, and staff while maintaining confidentiality and professionalism at all times.

Additional Expectations

Maintain reliability and punctuality
Demonstrate professionalism and teamwork
Adapt to workflow and operational changes as needed
Support practice goals through effective communication and organization