Patient Service Rep

The Patient Service Representative reports to the Office Manager and provides administrative and front-desk support within an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, check-in and check-out, telephone support, insurance verification, and maintaining accurate patient information.

RESPONSIBILITIES:

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures follow-up.
• Obtains and enters patient registration information accurately.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains required insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in, verifies demographic and insurance information, obtains identification and insurance cards, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff of patient arrivals.
• Performs patient check-out functions, including scheduling follow-up appointments, diagnostic testing, and hospital procedures.
• Ensures required coding and documentation are complete before patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains established quality, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.

MINIMUM QUALIFICATIONS:

• equivalent healthcare experience.
• Two years of experience in a healthcare environment.
• Proficiency in English and computer skills.
• Familiarity with medical terminology.
• Strong interpersonal and communication skills.
• Ability to provide service with consideration for patients’ developmental stages and cultural backgrounds.

WORK ENVIRONMENT:

Works in an outpatient medical practice with direct patient contact and regular use of office equipment. Requires intermittent walking and standing throughout the day while following established safety procedures.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: