Patient Service Rep

SUMMARY:

The Patient Service Representative reports to the Office Manager and provides front-office support in an outpatient medical practice. Responsibilities include patient registration, appointment scheduling, greeting and checking in patients, managing patient information, and supporting efficient patient flow.

RESPONSIBILITIES:

• Answers and triages telephone calls, takes accurate messages, directs calls appropriately, and ensures timely follow-up.
• Obtains and accurately enters patient registration information.
• Schedules, confirms, and reschedules appointments and tracks missed appointments.
• Obtains necessary insurance authorizations and referrals and verifies financial and insurance information.
• Checks patients in upon arrival, verifies demographic and insurance information, obtains required identification, and collects and posts co-payments.
• Maintains efficient patient flow and notifies clinical staff when patients arrive.
• Performs discharge functions, including scheduling physician appointments, diagnostic testing, and hospital procedures.
• Ensures required coding information is documented prior to patient departure.
• May create and maintain patient medical records.
• Reconciles and batches encounter forms at the end of the day.
• Maintains quality assurance, safety, environmental, and infection-control standards.
• Protects patient privacy and confidentiality.
• Demonstrates Compassion, Accountability, Respect, and Excellence while supporting a collaborative, patient-focused environment.

MINIMUM QUALIFICATIONS:

Education/Knowledge:

• Knowledge of patient care needs across developmental stages and cultural backgrounds.
• Familiarity with medical terminology.
• Proficiency in English and computer systems.
• Strong interpersonal and communication skills.

Experience:

• Two years of experience in a healthcare environment.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

Work Shift:

Daily Hours:

Driving Required: