Technical Operations Engineer

Ensure the stability, availability, and efficient operation of financial and non-financial applications and 
systems by providing advanced technical support, resolving complex incidents, monitoring system 
performance, and driving continuous improvement in operational reliability, service quality, and user 
satisfaction. 

Responsibilities

• Providing L2 technical support to internal users and business teams to ensure timely resolution of complex technical issues across financial and non-financial applications. 
• Managing incidents and escalated support tickets in accordance with agreed SLAs to minimize business disruption and maintain service quality.
• Conducting root cause analysis of production incidents to identify underlying issues and prevent recurrence.
• Monitoring system performance, application availability, and production health to ensure operational stability and proactively identify potential issues. 
• Supporting application deployments, releases, and change management activities to ensure smooth implementation and minimize production risks. 
• Developing and enhancing monitoring dashboards, alerts, and health checks to facilitate early detection of system failures and performance issues. 
• Automating repetitive operational tasks using scripts and tools to improve efficiency, reduce manual effort, and minimize human error. 
• Creating and maintaining technical documentation, troubleshooting guides, and operational procedures to standardize support practices and facilitate knowledge sharing.
• Coordinating with development teams, infrastructure teams, vendors, and business stakeholders to resolve technical issues and ensure effective communication and service delivery. 
• Preparing operational reports and mentoring junior engineers to improve performance monitoring, support quality, and the team's technical capabilities.

Qualifications

• Bachelor’s degree in suitable discipline (Computer Engineering, Information Systems, Computer Science) or a related field
• 4–6 years of experience in Operations Support or Application Support role (L2), with proven ownership of incidents and problem resolution 
• Experience supporting financial platforms (such as trading systems in a financial institution) or non-financial business applications
• Very strong research, analytical, investigation, troubleshooting and problem-solving skills 
• Excellent written and verbal communication skills 
• Ability to build constructive relationships with users and business teams, and to understand their expectations to deliver the required level of service 
• Strong SQL and database skills (Oracle, MySQL and/or MSSQL), including querying, troubleshooting and performance checks 
• Solid understanding of ELK (Elasticsearch, Kibana and Logstash) for log analysis 
• Solid understanding of monitoring tools such as Prometheus and Grafana 
• Solid understanding of network fundamentals (DNS, firewalls, FTP, HTTP/S, SMTP, SSH, TCP and Telnet) 
• Scripting experience (e.g., Python, PowerShell, Bash) for automation 
• Experience using REST APIs for interacting and integrating with various platforms, and reading and manipulating JSON and XML 
• Solid understanding of SDLC concepts and experience in Agile methodology and CI/CD
• Knowledge of the financial services industry and related products (equities, fixed income, brokerage operations, and asset management) 
•  Experience building interactive dashboards and reports using Power BI or Tableau 
• Hands-on experience with Microsoft Power Platform (Power Apps and Power Automate), including building workflows and troubleshooting, supporting and optimizing existing Power Automate flows 
• Experience with version control systems such as (Git and Azure DevOps) 
• ITIL 4 Foundation certification