Surgical Services Representative I

Job Title – Position Description: Surgical Services Representative I - Certified Medical Assistant 

Reports to: Manager Surgical Services

MISSION

The Surgical Services Representative I is responsible for contacting all patients with an upcoming surgical procedure to review an in-depth medical history and provide pre-surgical instructions. They must possess an enhanced attention to detail to ensure optimal patient outcomes and safety. 

OUTCOMES

• Accurately and effectively utilize clinical knowledge to appropriately identify and assess patient history, medications, and potential risks associated with undergoing a surgical procedure in an ambulatory surgery center (ASC).
• Possess emotional intelligence to offer support and reassurance to patients prior to their procedure. 
• Understand practice dynamics in order to efficiently direct patient questions for optimal response. 
• Ensure optimal customer service by utilizing feedback provided by quality assurance reviews to enhance patient experience.
• Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need. 
• Adequately communicate through various electronic sources including, but not limited to, Microsoft Office Suite, EMR, email, and online chat platforms.

COMPETENCIES

Job Related Competencies:

1. Decision Quality: Making good and timely decisions that keep the organizations moving forward
2. Organizational Savvy: Maneuvering comfortably through complex policy, process, and people related organizational dynamics.
3. Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
4. Resourcefulness: Securing and deploying resources effectively and efficiently.
5. Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.  

Cultural Competencies:

Advanced Values:

1. People
   • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
2. Heart
   • Patient Focus: Building strong patient relationships and delivering patient centric solutions
3. Service
   • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
4. Excellence
   • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

1. Being Resilient: 
   1. Rebounding from setback and adversity when facing difficult situations
2. Self-Development: 
   • Actively seeking new ways to grow and be challenged using both formal and informal development challenges
3. Optimizes Work Processes: 
   • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
4. Professional Communication:
   • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

QUALIFICATIONS

Basic Qualifications:

Education:

• High School Diploma or GED 

Preferred Qualifications:

Previous, Job Relevant Work Experience:

• Previous experience in Urology/Gynecology field
• Previous experience in Clinical or Call Center setting            

Credentials/Licensures:

• Certified Medical Assistant OR
• Licensed Practical Nurse