Job Title: Technical Support Engineer
Experience: 1 - 5 years
Location: Tel Aviv, Israel
Roles & Responsibilities:
- Deliver voice, email, and chat-based technical support.
- Conduct online demos and customer training.
- Requirement gathering and analysis.
- Perform in-depth systematic troubleshooting!
- Respond to RFI requests and timely follow up with contacts.
- Engage with various teams within Zoho to help gather information and solve technical problems.
- Flexible to travel within the country.
- Deliver accurate and timely solutions to customers.
Requirements:
- Keen to learn new technologies.
- Passionate to learn and grow together.
- Excellent in written and spoken English.
- Basic knowledge of MySQL.
- Experience working with REST APIs.
- Basic understanding of HTML, CSS, Javascript & API.
- Basic knowledge of popular shop systems such as Magento, Shopware, Shopify, etc.
- Good problem-solving skills and customer-focused attitude.
- Having 1 Year or more experience in a client-facing role.
- Perform Configuration changes to fulfill customer requests.
- Ability to reproduce, document, and communicate bugs to developers and customers.
- Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem.
- Qualification in the IT field or related technical discipline preferred.
- Multitask across systems and applications, analyze and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.
- Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
- Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets.