Hsinchu, Taiwan · On-site
【Main Task】 • Install the tool at customer site and provide quality service to maintain tool availability. • Technical escalation owner to HQ for tool down, performance issue and customer wish. • Technical contact window…
Skills: Semiconductor equipment, E-beam inspection, Technical support, Tool installation, Troubleshooting
Busan, South Korea · On-site
[Introduction of ZEISS Group & ZEISS Korea] The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semico…
Skills: Electron Microscopy, FE-SEM, FIB, Semiconductor Manufacturing, Failure Analysis
Aalen, Baden-Württemberg, Germany · On-site
Deine Rolle Bei uns hast Du die Möglichkeit, Studium und Praxis optimal miteinander zu verbinden und aktiv an spannenden Projekten mitzuarbeiten. So sammelst Du wertvolle Erfahrungen, baust Dein Netzwerk auf und entwicke…
Skills: Leadership Development, Participant Management, MS Office, AI Tools, Research
Busan, South Korea · On-site
[Introduction of ZEISS Group & ZEISS Korea] The ZEISS group is a Global Leader in Optical Technology with a 180-year history. The ZEISS Group, headquartered in Oberkochen, Germany, provides innovative solutions in semico…
Skills: Electron Microscopy, FESEM, FIB, Advanced Materials Science, Application Support
Hsinchu, Taiwan · On-site
• Lead customer accounts and develop close relationships with customers • Drive product requirements and customers' roadmap • Support sales and marketing activities • Lead, design and execute experiments and demonstratio…
Skills: Customer Relationship Management, Product Requirements, Sales Support, Marketing Support, Experimental Design
Shanghai, Shanghai, China · On-site
Main Tasks Responsible customer service support representative at the end customerSelects from alternative service scenarios such as replace components, complex repairs and maintenance work on optical systems, the approp…
Skills: Customer service, Optical systems, Mechatronics, Semiconductor industry, Field service
Brunswick, Lower Saxony, Germany · On-site
Die Zukunft der Messtechnik beginnt bei ZEISS ZEISS Industrial Quality Solutions steht für wegweisende Messtechnologie mit mehr als 100 Jahren Tradition. Wir entwickeln und produzieren leistungsstarke taktile, optische 3…
Skills: Quality assurance, Optical measurement systems, ISO 10360, Precision mechanics, Technical documentation
Oberkochen, Baden-Württemberg, Germany · On-site
Seeing beyond – future of medical technology Seit mehr als 100 Jahren treibt die Medizintechnik von ZEISS den Fortschritt in der Augenheilkunde und Mikrochirurgie voran. In der Augenheilkunde unterstützen unsere Lösungen…
Skills: Product Cost Engineering, Product Cost Controlling, SAP FI/CO, SAP PP, SAP MM
Oberkochen, Baden-Württemberg, Germany · On-site
You are part of the System Engineering Team in the Process Control Solutions division of Carl Zeiss SMT GmbH and work in an interdisciplinary team of system engineers and product developers in system design and the devel…
Skills: Technical documentation, System engineering, Semiconductor industry, Quality assurance, Documentation standards
Chengdu, Sichuan, China · On-site
主要职责： 与当地商业伙伴密切合作，为各区域KOL作演示支持；为该地区的D.O.R.C.最终用户（外科医生和护理人员）提供临床培训，使其能够在服务和应用方面安全使用D.O.R.C产品，并履行培训承诺；负责售前演示，并确保安装后耗材的顺利打包；在需要时向医生和医院工作人员演示设备及其应用，并在可能的情况下对我们的仪器和液体进行推广为现有的IB和KOL提供现场支持，例如在现场安装手术设备，安装硬件、备份系统、软件，包括在需要时跨夜跟台；获得…
Skills: Clinical Support, Ophthalmology, Surgical Equipment Training, KOL Management, Technical Presentation
White Plains, New York, United States · Hybrid
$210k–$290k/yr
About Us: ZEISS is a global technology and innovation leader in optics and optoelectronics. Founded in Germany in 1846, ZEISS operates in 50+ countries and offers career opportunities across engineering, manufacturing, r…
Skills: Strategic HR leadership, Organizational transformation, Change management, Workforce planning, Organizational design
Oberkochen, Baden-Württemberg, Germany · On-site
ZEISS Mikroskopie – Innovation bis ins kleinste Detail ZEISS Research Microscopy Solutions ist weltweit führend in der Herstellung von Mikroskopiesystemen für die Visualisierung winzigster Strukturen und Teilchen in den …
Skills: Light microscopy, Electrical engineering, Mechatronics, Mechanical engineering, Optics
Dublin, California, United States · Hybrid
$140k–$175k/yr
About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meetin…
Skills: High Voltage Electronics, Power Systems Design, Closed-loop Control Systems, Embedded Firmware, FPGA
Brunswick, Lower Saxony, Germany · On-site
Die Zukunft der Messtechnik beginnt bei ZEISS ZEISS Industrial Quality Solutions steht für wegweisende Messtechnologie mit mehr als 100 Jahren Tradition. Wir entwickeln und produzieren leistungsstarke taktile, optische 3…
Skills: Warehouse logistics, SAP S/4HANA EWM, Material flow management, Inventory management, Forklift operation
Nanjing City, Jiangsu, China · On-site
Position Summary Contribute to the development of the ZEISS IQS Global Software Support HUB structure and strengthen the Software 2nd level Support Team, with a focus on the APAC region.Analyze, troubleshoot, and sustain…
Skills: Software Troubleshooting, Root Cause Analysis, Metrology Software, Technical Support, Customer Orientation
Göttingen, Lower Saxony, Germany · On-site
Carl Zeiss CMP GmbH gehört zum globalen ZEISS Fertigungsnetzwerk und bietet Leistungen rund um die Entwicklung und Produktion von optomechanischen und optoelektronischen Modulen Komponenten. Die zentrale Kernkompetenz li…
Skills: Coating Systems Operation, CNC Machine Operation, Optical Component Handling, Quality Control, Troubleshooting
München, Brandenburg, Germany · On-site
Seeing beyond - future of medical technology For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve peo…
Skills: Software Project Management, Systems Engineering, Requirements Engineering, Software Testing, Agile Development
Shanghai, Shanghai, China · On-site
Main Tasks 1. Perform technical field service activities Installation and commissioning of equipment Troubleshooting, repair, and maintenance Escalation to HQ for support User training / customer training Providing sales…
Skills: Field Service, Installation, Commissioning, Troubleshooting, Repair
Minneapolis, Minnesota, United States · On-site
$20/hr–$24/hr
About Us: How many companies can say they’ve been in business for over 180 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it w…
Skills: Data collection, Reporting, Project management, Process improvement, Technical service
New York, United States · Remote OK
$29/hr–$37/hr
About Us: How many companies can say they have been in business for over 178 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meetin…
Skills: Ophthalmology, Diagnostic equipment, Technical training, Equipment troubleshooting, Customer support
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The Service Engineer is responsible for installing, maintaining, and troubleshooting semiconductor inspection tools at customer sites. They act as the primary technical contact for customers and collaborate with HQ to resolve performance issues and manage service documentation.
Candidates must hold a Bachelor's or Master's degree in engineering and possess at least 3 years of experience in the semiconductor industry. Proficiency in English and the ability to travel internationally for training and service are required.
【Main Task】
• Install the tool at customer site and provide quality service to maintain tool availability.
• Technical escalation owner to HQ for tool down, performance issue and customer wish.
• Technical contact window of OEM partner/customer and manage the communication.
• Collaboration with HQ on service related documents and procedures.
• Collaboration with Application team for customer's escalation
• Support Software and Application activities
• Train field service engineers
【Specific Duties】
• Ensure the tool installation success within defined cycle time.
• Ensure effective communication and escalation for problem solving.
• Create and maintain the database of service lesson learnt and BKM.
• Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
• On-call or on-site duty for the fast response to customer's tool down escalation.
【Education】
• Master or Bachelor's degree in engineering.
【Experience】
• 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
• E-beam inspection tools service experience is required.
• Quality hands-on capabilities.
• Fluent English - TOEIC 750
• Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
• Good internal/external communication and interpersonal skills
• High customer orientation with high flexibility and deep engagement in regard to tool service
【Other skills】
• Data analysis, report/presentation skill.
• Creative: Out-of-the-box thinker.
Your ZEISS Recruiting Team
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025). For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future. With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide. Learn more about ZEISS: www.zeiss.com/about Data privacy: www.zeiss.com/data-protection Imprint: www.zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
Offices: Carl-Zeiss-Str. 22, Oberkochen, 73447, DE · Carl-Zeiss-Promenade 10, Jena, 07745, DE · 60 Mei Yue Road, Shanghai, 200131, CN · One North Broadway, White Plains, New York 10601, US · Kistlerhofstraße 75, Munich, Bavaria 81379, DE
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling almost 12 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets (September 30, 2025). For its customers, ZEISS develops, produces, and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology solutions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses, and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare, and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. ZEISS invests 15 percent of its revenue in research and development – this high level of expenditure has a long tradition at ZEISS and is also an investment in the future. With over 46,600 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 30 production facilities worldwide. Learn more about ZEISS: www.zeiss.com/about Data privacy: www.zeiss.com/data-protection Imprint: www.zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
Offices: Carl-Zeiss-Str. 22, Oberkochen, 73447, DE · Carl-Zeiss-Promenade 10, Jena, 07745, DE · 60 Mei Yue Road, Shanghai, 200131, CN · One North Broadway, White Plains, New York 10601, US · Kistlerhofstraße 75, Munich, Bavaria 81379, DE
