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Jobs at Zayas Hendrick Mediaworks (Now Hiring) — 2 open

Zayas Hendrick Mediaworks

Video Teleconferencing and Service Desk Technician

Washington, District of Columbia, United States · On-site

$40/hr–$50/hr

Mid level

Benefits: 401(k) Health insurance Paid time off About the Role: Zayas Hendrick Mediaworks LLC is looking for a skilled Video Teleconferencing and Service Desk Technician to join our team in Washington, DC. This is an exc…

Skills: Video Teleconferencing, Service Desk Support, AV Equipment Configuration, Hardware Troubleshooting, Software Troubleshooting

Zayas Hendrick Mediaworks

Video Teleconferencing Technician

Washington, District of Columbia, United States · On-site

$40/hr–$50/hr

Mid level

Benefits: 401(k) Health insurance Paid time off About the Role: Zayas Hendrick Mediaworks LLC is looking for a skilled Video Teleconferencing Technician to join our dynamic team in Washington, DC. This is an exciting opp…

Skills: Video Teleconferencing, AV Technology, Cisco Webex, Zoom, Microsoft Teams

Video Teleconferencing and Service Desk Technician

Zayas Hendrick Mediaworks

Washington, District of Columbia, United States • On-site

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Mid level

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  • $40/hr–$50/hr
  • Full-time
  • professional certificate
  • 401(k), Health Insurance, Paid Time Off
  • Posted 18d ago
  • ~40 hrs/week

Responsibilities

The technician will set up and troubleshoot video teleconferencing systems and provide Tier 1 and Tier 2 service desk support. They are also responsible for maintaining AV hardware and documenting technical resolutions in a ticketing system.

Requirements

Candidates need 3-5 years of experience in VTC platforms and professional IT helpdesk support. Knowledge of AV systems and networking is required, while CompTIA certifications are considered a plus.

Full job description

Benefits:
  • 401(k)
  • Health insurance
  • Paid time off
About the Role:
Zayas Hendrick Mediaworks LLC is looking for a skilled Video Teleconferencing and Service Desk Technician to join our team in Washington, DC. This is an exciting opportunity to work at the intersection of AV technology and IT support, keeping critical communications running smoothly. If you thrive in a fast-paced tech environment and love solving problems, we want to hear from you!


Responsibilities:
  • Set up, operate, and troubleshoot video teleconferencing (VTC) systems for meetings and events
  • Provide Tier 1 and Tier 2 service desk support to end users via phone and email
  • Diagnose and resolve hardware, software, and network connectivity issues in a timely manner
  • Maintain and configure AV equipment including cameras, displays, codecs, and audio systems
  • Document support tickets, resolutions, and technical procedures in a helpdesk ticketing system
  • Coordinate with vendors and internal teams to escalate and resolve complex technical issues
  • Perform routine maintenance, updates, and quality checks on VTC and IT infrastructure
Requirements:
  • 3 -5 years of experience supporting video teleconferencing platforms such as Zoom, Webex, Google Workspace and Microsoft Teams
  • 3- 5 years of proven service desk or IT helpdesk support experience in a professional environment
  • Strong knowledge of AV systems, networking fundamentals, and desktop support
  • Familiarity with ticketing systems such as ServiceNow and use of remote assistance tools
  • Excellent communication and customer service skills with a user-first attitude
  • Ability to work independently, prioritize tasks, and meet deadlines under pressure
  • CompTIA A+, Network+, or relevant AV/IT certifications are a plus
About Us:
Zayas Hendrick Mediaworks LLC is a dynamic media and technology services firm based in Washington, DC, dedicated to delivering high-quality AV and communications solutions. Our clients trust us to power their most important meetings and events with reliable, cutting-edge technology. We foster a collaborative work environment where talented technicians are empowered to grow their skills and make a real impact.

Related keywords

ZoomWebexGoogle WorkspaceMicrosoft TeamsServiceNowCompTIA A+Network+AV SystemsNetworking FundamentalsVTCCodecsIT InfrastructureTier 1 SupportTier 2 Support

About Zayas Hendrick Mediaworks

LinkedInVisit site
Industry
Media Production
Company size
11-50 employees
Founded
1999
Headquarters
Bethesda, MD
LinkedIn followers
54

Zayas Hendrick Mediaworks (ZHM) is a forward-thinking communications firm that works with clients in the government, non-profit, and corporate sector. Founded in 1999, ZHM began as a full service video and film production company but has since grown into a multi-media production company that is focused on innovative and creative productions in several mediums. ZHM now offers e-Learning and Training, Responsive Web Design, Graphics and Illustration, and Event Planning services in addition to its primary focus of Broadcast Productions. ZHM is a woman-owned SBA 8(a) certified company on GSA schedule. http://zhmworks.com/ www.twitter.com/zhmworks https://www.facebook.com/ZHM.MediaWorks

Offices: 5036 Westpath Terrace, Bethesda, MD 20816, US · 4400 MacArthur Blvd., Suite 100, Washington, DC 20007, US

Full Service Video ProductionInstructional Designe-LearningMedia TrainingResponsive Web DesignGraphics and Illustrationand Event Management
View all jobs at Zayas Hendrick Mediaworks

About Zayas Hendrick Mediaworks

LinkedInVisit site
Industry
Media Production
Company size
11-50 employees
Founded
1999
Headquarters
Bethesda, MD
LinkedIn followers
54

Zayas Hendrick Mediaworks (ZHM) is a forward-thinking communications firm that works with clients in the government, non-profit, and corporate sector. Founded in 1999, ZHM began as a full service video and film production company but has since grown into a multi-media production company that is focused on innovative and creative productions in several mediums. ZHM now offers e-Learning and Training, Responsive Web Design, Graphics and Illustration, and Event Planning services in addition to its primary focus of Broadcast Productions. ZHM is a woman-owned SBA 8(a) certified company on GSA schedule. http://zhmworks.com/ www.twitter.com/zhmworks https://www.facebook.com/ZHM.MediaWorks

Offices: 5036 Westpath Terrace, Bethesda, MD 20816, US · 4400 MacArthur Blvd., Suite 100, Washington, DC 20007, US

Full Service Video ProductionInstructional Designe-LearningMedia TrainingResponsive Web DesignGraphics and Illustrationand Event Management
View all jobs at Zayas Hendrick Mediaworks

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