Toronto, Ontario, Canada · Hybrid
$90k–$130k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Content management, Metadata tagging, Taxonomy design, Markdown, Knowledge lifecycle management
Toronto, Ontario, Canada · Hybrid
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Organizational Change Management, Business Transformation, Operating Model Transformation, Workflow Redesign, Stakeholder Engagement
Toronto, Ontario, Canada · Hybrid
$80k–$190k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: AI Agent Design, Prompt Engineering, Python, TypeScript, Java
Toronto, Ontario, Canada · Hybrid
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Cloud Operations, Linux Troubleshooting, Shell Scripting, Python, Mentorship
Toronto, Ontario, Canada · Hybrid
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Client Delivery, Business Transformation, AI Agentic Delivery Models, Stakeholder Management, Change Management
Toronto, Ontario, Canada · Hybrid
$70k–$95k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Technical Writing, Content Development, Markdown, Confluence, Jira
Toronto, Ontario, Canada · Hybrid
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Product Strategy, Roadmap Development, Agile Methodology, Backlog Management, User Story Writing
Toronto, Ontario, Canada · Hybrid
$90k–$130k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Software Development, Object-Oriented Design, API Development, Git, Testing Methodologies
Toronto, Ontario, Canada · Hybrid
$80k–$180k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: AI Evaluation, LLM Behavior Analysis, Python, SQL, Software Quality Engineering
Toronto, Ontario, Canada · Hybrid
$80k–$190k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Android SDK, Kotlin, Jetpack Compose, Mobile development, API integration
Toronto, Ontario, Canada · Hybrid
$80k–$190k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Swift, SwiftUI, IOS development, Mobile engineering, API integration
On-site
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Automation Testing, Banking Domain, SQL, Java, Python
On-site
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: SaaS Implementation, Data Integration, Clustering, High Availability, Agile
Toronto, Ontario, Canada · Hybrid
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Program Delivery, Stakeholder Management, Banking Software Implementation, Corporate Banking, Core Modernization
Toronto, Ontario, Canada · Hybrid
$60k–$65k/yr
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accou…
Skills: Integration, Architecture, Cloud Technologies, AI, Automation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The specialist is responsible for preparing, organizing, and governing knowledge assets to power Zafin's AI Operating System. This includes managing the full knowledge lifecycle and ensuring content is optimized for AI agent consumption in regulated banking environments.
Requires a degree in Computer Science, Library/Information Science, Business, or equivalent experience. Candidates must have expertise in metadata tagging, taxonomy design, and an understanding of how knowledge quality impacts AI performance.
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.
What’s the Opportunity?
The AI Knowledge Operations Specialist is responsible for preparing, organizing, governing, and maintaining the knowledge assets that power Zafin’s AI Operating System (AIOS). This role ensures the business knowledge is structured, trusted, current, and optimized for AI agent consumption and enabling accurate and reliable, and explainable AI solutions across client engagements.
Working closely with Industry Consultants, Agent Engineers, AI Evaluation Engineers, and other team members, this role prepares AI-ready content through research, metadata management, taxonomy design, document structuring, and knowledge lifecycle management. The role owns the Knowledge and Governance pillars of the Embed phase: capture, curation, publication, and reuse of knowledge on one side; evaluation, security, auditability, and operating controls on the other. The role applies established governance standards and operational controls to ensure knowledge assets remain consistent, reusable, compliant, and production ready.
The role also supports the execution of AI governance by maintaining knowledge quality, preparing audit evidence, monitoring content health, and contributing to governance reviews and continuous improvement activities. Every engagement should leave behind trusted, reusable knowledge assets that improve AI performance over time.
What Will You Do?
What Do You Need to Succeed?
Must Haves
Nice to Have
Additional Job Details
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Zafin is an AI platform company for regulated institutions. Built from more than 20 years of operating in demanding regulated technology environments, Zafin brings structure, intelligence and accountability to how critical work, systems and decisions are created, governed and improved. Zafin’s portfolio includes three platforms: Zafin AIOS, Zafin Banking Platform and Zafin IO. Zafin AIOS is an end-to-end agent orchestration platform and control plane for governed agentic work. It helps regulated institutions orchestrate work performed by internal and approved third-party agents from intent to governed outcome, with human authority, cost controls and proof of work built into the work path. Zafin Banking Platform is the AI-powered banking execution platform for product, pricing, offers, billing, loyalty, relationship and deal logic across retail and corporate banking. It externalizes critical banking logic from legacy environments so banks can launch propositions faster, personalize offers, manage complex relationships and govern how banking value is structured and executed. Zafin IO is the integration platform for regulated institutions. Proven first in banking, it connects data, events, services, workflows and applications across enterprise environments so institutions can connect legacy and modern systems and modernize progressively without disrupting critical operations. Together, they reflect Zafin's core discipline: helping institutions move faster while preserving governance, evidence, control and accountability. Headquartered in Toronto, Canada, Zafin serves institutions across North America, EMEA, and Asia-Pacific. For more information, visit www.zafin.com
Offices: 123 Front St W, Toronto, Ontario M5J 2M2, CA · 401 W Georgia St, Suite 1701, Vancouver, British Columbia V6B 5A1, CA · 228 Hamilton Ave, 3rd Floor, Palo Alto, California 94301, US · 179 Colonnade Rd, Suite 1000, Ottawa, Ontario K2E 7J4, CA · 30 Churchill Place, London, England E14 5RE, GB
Zafin is an AI platform company for regulated institutions. Built from more than 20 years of operating in demanding regulated technology environments, Zafin brings structure, intelligence and accountability to how critical work, systems and decisions are created, governed and improved. Zafin’s portfolio includes three platforms: Zafin AIOS, Zafin Banking Platform and Zafin IO. Zafin AIOS is an end-to-end agent orchestration platform and control plane for governed agentic work. It helps regulated institutions orchestrate work performed by internal and approved third-party agents from intent to governed outcome, with human authority, cost controls and proof of work built into the work path. Zafin Banking Platform is the AI-powered banking execution platform for product, pricing, offers, billing, loyalty, relationship and deal logic across retail and corporate banking. It externalizes critical banking logic from legacy environments so banks can launch propositions faster, personalize offers, manage complex relationships and govern how banking value is structured and executed. Zafin IO is the integration platform for regulated institutions. Proven first in banking, it connects data, events, services, workflows and applications across enterprise environments so institutions can connect legacy and modern systems and modernize progressively without disrupting critical operations. Together, they reflect Zafin's core discipline: helping institutions move faster while preserving governance, evidence, control and accountability. Headquartered in Toronto, Canada, Zafin serves institutions across North America, EMEA, and Asia-Pacific. For more information, visit www.zafin.com
Offices: 123 Front St W, Toronto, Ontario M5J 2M2, CA · 401 W Georgia St, Suite 1701, Vancouver, British Columbia V6B 5A1, CA · 228 Hamilton Ave, 3rd Floor, Palo Alto, California 94301, US · 179 Colonnade Rd, Suite 1000, Ottawa, Ontario K2E 7J4, CA · 30 Churchill Place, London, England E14 5RE, GB
