Jobs at YMCA of the National Capital Region (Now Hiring) — 15 open

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of excellence, compassion, dignity, accountability and inclusion, which form the foundation of all Y programs and services.

 Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy. This is a contract position (25-30 hours per week) until May 27, 2027.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to be a leader, partner and catalyst that empowers individuals, dismantles barriers and transforms communities. 

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

Reporting to the General Manager, the Aquatics Supervisor provides day-to-day operational leadership for the Aquatics department, ensuring the delivery of safe, high-quality programs, exceptional member experiences, and compliance with YMCA and legislative standards. The Aquatics Supervisor leads frontline staff and volunteers by providing coaching, training, scheduling support, performance feedback, and operational guidance while fostering a positive, accountable, and service-focused team culture. The Aquatics Supervisor is responsible for the daily operation of aquatic programs and services, including staff supervision, program quality, participation growth, scheduling, certifications, member experience, and regulatory compliance. The role monitors program performance, identifies opportunities for improvement, and implements strategies to increase participation, retention, and operational efficiency. Working collaboratively with the General Manager and other department leaders, the Aquatics Supervisor supports the achievement of departmental goals through effective leadership, continuous improvement, staff development, and data-informed decision-making. This position serves as the operational lead for aquatics during assigned shifts and contributes to the overall success of the Health, Fitness & Aquatics department

 Some of the tasks of this position include:

• Lead the day-to-day operation of the aquatics department, ensuring safe, efficient, and high-quality program delivery.
• Monitor program participation, registrations, fill rates, and staffing levels, making recommendations to improve operational performance and member experience.
• Analyze schedules, staffing requirements, certifications, and program demand to ensure appropriate coverage and efficient use of resources.
• Recruit, onboard, train, coach, and support aquatic staff and volunteers, providing ongoing performance feedback and identifying development opportunities.
• Participate in Duty Manager coverage and collaborate with other departments to support overall branch operations.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

 The successful candidate will have the following:

Language

• Fluent in English, oral and written
• French language is an asset

Experience, Abilities & Skills

• Minimum 3 years of progressive experience in aquatics, including lifeguarding, instruction, supervision, and program administration.
• Minimum 2 years of leadership or supervisory experience, including staff scheduling, coaching, performance management, and training.
• Experience developing staff schedules, monitoring program participation, and implementing strategies to improve program quality, member experience, and operational performance.
• Experience using recreation management software, databases, and Microsoft Office Suite to manage registrations, schedules, certifications, reporting, and operational data.
• Strong leadership, communication, organizational, and customer service skills with the ability to lead teams in a fast-paced environment.

Additional Requirements:

• Applicants must have a current Standard First Aid and CPR "C" certification.
• Applicants must have a current National Lifeguard (NL) certification.
• Applicants must have a current WHMIS certification
• Additional aquatic qualifications considered an asset
• Applicants must already have a valid permit to work in Canada.
• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.
• Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

• Excellence: Identifies and implements improvements that enhance work quality.
• Compassion: Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.
• Dignity: Involves respecting every individual’s worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.
• Accountability: Manages tasks, projects, and processes effectively.
• Inclusion: Demonstrates self-awareness and commitment to IDEA, ethics, and well-being.

 About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [email protected] upon scheduling your interview.

Statement on Use of Artificial Intelligence in Employment Decisions:

At the YMCA, we are committed to maintaining a fair and equitable hiring process. We do not use artificial intelligence (AI) to screen, assess, or select applicants for any positions of employment.

All employment decisions are made by our dedicated People and Culture team, ensuring that each candidate is evaluated on an individual basis with the utmost consideration for their unique qualifications and experiences.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.