London, England, United Kingdom · Hybrid
$45k–$60k/yr
Location: London (Hybrid — min. 3 days in office) ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built fo…
Skills: Business support, Operations, Administrative support, Customer success, Account management
Austin, Texas, United States · Hybrid
$70k–$80k/yr
Department: Sales Location: Austin, Texas (Hybrid — min. 3 days in office) Positions: 3 ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-grade Augmen…
Skills: Calendar management, Travel coordination, Expense reporting, Salesforce, Google Workspace
Austin, Texas, United States · Hybrid
Help build the teams delivering cutting-edge construction tech At XYZ Reality, we’ve created the world’s first engineering-grade Augmented Reality solution for construction. Our product—The Atom—is used on major projects…
Skills: Talent acquisition, Recruitment, Engineering recruitment, Construction recruitment, Candidate screening
United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction site experience, BIM models, Augmented reality, Quality inspections, Data accuracy
Reading, England, United Kingdom · Hybrid
Job title: Mechanical Engineer – Wearable Systems & Certification Location: Reading, UK (Hybrid) ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-gra…
Skills: SolidWorks, 3D Modelling, ANSI Type II Certification, EN397 Certification, Wearable Product Design
United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction management, Team leadership, BIM models, Augmented reality, Quality assurance
Los Lunas, New Mexico, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction management, Team leadership, BIM modeling, Augmented reality, Quality assurance
Austin, Texas, United States · Hybrid
Job title: Health & Safety Manager Location: Austin, Texas, US (Site travel across the US required) ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-…
Skills: OSHA Regulations, Multi-region HSE Compliance, RAMS Authoring, Risk Register Management, Incident Reporting
Los Lunas, New Mexico, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction management, Engineering, Surveying, Augmented reality, BIM
Los Lunas, New Mexico, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction site experience, BIM models, Augmented reality, Quality inspections, Data accuracy
London, England, United Kingdom · Hybrid
Job title: Embedded Software Engineer – Wearable Systems & Sensor Integration Location: London, UK (Hybrid) ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engi…
Skills: C, C++, Embedded Linux, Kernel Development, BSP
Cedar Creek, Texas, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction surveying, Engineering surveying, Robotic total stations, Construction layout, BIM
Cedar Creek, Texas, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction management, Team leadership, BIM models, Augmented reality, Quality assurance
Cedar Creek, Texas, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Construction site experience, BIM models, Quality inspections, Data accuracy, Reporting
Los Lunas, New Mexico, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Robotic Total Station, Construction surveying, Engineering surveying, BIM, Revit
Portugal · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: Robotic Total Station, Construction Surveying, Engineering Surveying, BIM, Revit
Portugal · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: BIM Modeling, Quality Inspection, Augmented Reality Technology, Data Accuracy, Microsoft Suite
Atlanta, Georgia, United States · On-site
Introduction to XYZ XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technolo…
Skills: BIM Modeling, Quality Inspection, Augmented Reality Technology, Data Accuracy, Microsoft Suite
Austin, Texas, United States · Hybrid
Location: Austin, Texas (Hybrid) ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the constructio…
Skills: Primavera P6, Asta Powerproject, 4D Integration, BIM Modeling, Microsoft Power BI
London, England, United Kingdom · Hybrid
Job title: Senior Product Designer Location: London (Hybrid — min. 3 days in office) ABOUT XYZ REALITY ────────────────────────────── XYZ Reality are the creators of the world's first and only engineering-grade Augmented…
Skills: Product Design, UI Design, Interaction Design, XR Design, Spatial Computing
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The Business Support Analyst will manage the operational backbone of the Customer Success team, including portal onboarding, meeting coordination, and reporting administration. This role aims to improve team efficiency by identifying operational bottlenecks and handling day-to-day administrative tasks.
Candidates must have at least 2 years of experience in business support, operations, or administrative roles, preferably within a B2B customer-facing environment. Proficiency in Salesforce or similar CRM software and the right to work in the UK without sponsorship are required.
Location: London (Hybrid — min. 3 days in office)
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XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technology, that sits within The Atom — a smart, site-safe headset/hardhat — but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets.
XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects.
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The Customer Success team is XYZ's frontline for ensuring customers realise the full value of The Atom — from onboarding and deployment through to renewal and expansion. Each CSM manages complex, high-stakes relationships with some of the world's largest hyperscaler and construction organisations, and their time is the most valuable resource in the function. Right now, too much of it is absorbed by administrative tasks — customer portal registrations, scheduling, reporting prep, and coordination work — instead of being on-site with customers and driving adoption.
This role exists to change that. It will sit within the Customer Success team in London and own the operational backbone that allows CSMs to focus on customers — handling portal and platform onboarding, meeting coordination, reporting administration, and the day-to-day operational load that would otherwise fall on the team.
This is a hands-on, present role. It requires understanding the rhythm of each CSM's portfolio well enough to anticipate what's needed before it's asked, and building the kind of trust that lets a CSM hand something off and not think about it again.
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1. 2+ years in a business support, EA, operations, or administrative role — ideally supporting a Customer Success, Account Management, or client-facing team in a B2B environment.
2. Demonstrated experience managing customer or vendor portal registrations and compliance documentation.
3. Strong working knowledge of Salesforce or a comparable CRM (data entry, basic reporting, account and contact hygiene).
4. Right to work in the UK without sponsorship.
KEY EXPERIENCE & SKILLS
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Transforming how projects are planned, built, and delivered with the ultimate construction delivery platform.
Delivering high-quality construction projects on time and within budget has never been more complex. With demand showing no sign of slowing down, mitigating risks, avoiding unnecessary costs, and streamlining processes is more important than ever. XYZ Reality is here to help you navigate these complexities. Through real-time project controls and engineering grade augmented reality™, XYZ Reality empowers teams with unmatched precision and visibility, enabling proactive issue resolution and accelerating project delivery. With real-time, objective field data, teams can effortlessly track on-site progress and quality, helping prevent delays and ensuring projects are delivered on time. Leading developers partnering with XYZ Reality experience faster timelines, reduced construction costs, and enhanced quality assurance. With over $12 billion in mission-critical projects successfully managed, XYZ Reality has helped developers reduce risks, cut costs, and reach the market faster with confidence. At the forefront of construction innovation, XYZ Reality enables companies to drive faster revenue generation, improve sustainability, and deliver exceptional project quality. Learn more at www.xyzreality.com.
Offices: 338-346 Goswell Road, London, England EC1V 7LQ, GB
Transforming how projects are planned, built, and delivered with the ultimate construction delivery platform.
Delivering high-quality construction projects on time and within budget has never been more complex. With demand showing no sign of slowing down, mitigating risks, avoiding unnecessary costs, and streamlining processes is more important than ever. XYZ Reality is here to help you navigate these complexities. Through real-time project controls and engineering grade augmented reality™, XYZ Reality empowers teams with unmatched precision and visibility, enabling proactive issue resolution and accelerating project delivery. With real-time, objective field data, teams can effortlessly track on-site progress and quality, helping prevent delays and ensuring projects are delivered on time. Leading developers partnering with XYZ Reality experience faster timelines, reduced construction costs, and enhanced quality assurance. With over $12 billion in mission-critical projects successfully managed, XYZ Reality has helped developers reduce risks, cut costs, and reach the market faster with confidence. At the forefront of construction innovation, XYZ Reality enables companies to drive faster revenue generation, improve sustainability, and deliver exceptional project quality. Learn more at www.xyzreality.com.
Offices: 338-346 Goswell Road, London, England EC1V 7LQ, GB
