Kirkland, Washington, United States · On-site
The Opportunity We're hiring a Senior Director, Customer Service who will own Wyze’s customer support strategy and operations — globally. You’ll run the teams and systems that define how customers experience Wyze when so…
Skills: Customer Service Strategy, Operations Management, AI Implementation, Vendor Management, Cross-functional Leadership
Kirkland, Washington, United States · On-site
The Opportunity We are looking for an Applied Scientist to drive the development of our in-house vision-language models (VLMs) for smart home video understanding. In this role, you will track breakthrough research from a…
Skills: Vision-Language Models, Multimodal AI, PyTorch, Python, Computer Vision
Kirkland, Washington, United States · On-site
The Opportunity Wyze is looking for a Contract Bilingual Supply Chain Analyst III to serve as a key analytics partner to our Supply Chain Operations team. This person will act as the data steward for an evolving supply c…
Skills: SQL, Python, R, Power BI, Tableau
Kirkland, Washington, United States · On-site
The Opportunity With continued growth, we’re hiring a contract senior recruiter who is excited about recruiting and building in a startup environment. Chances are, you are a generalist who has worked a short time in big …
Skills: Full-cycle Recruiting, Startup Recruiting, Hiring Manager Partnership, AI for Recruiting, Recruiting Operations
Kirkland, Washington, United States · On-site
The Opportunity As a Senior Product Manager for Smart Home Hardware, you will lead the development and iteration of Wyze’s next generation of smart home devices, including sensors, lighting and power products, and lifest…
Skills: Product Roadmap, Product Requirements Documents, Cross-functional Leadership, ODM Management, Market Research
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Own the global customer service strategy and operations, focusing on reducing support volume through root cause analysis and AI adoption. Oversee outsourced vendor operations in the US and Philippines while partnering cross-functionally to improve product experience.
Requires extensive experience in scaling customer support operations and a proven track record of deploying AI/automation tools. Must possess strong data-forward decision-making skills and experience managing both internal teams and external vendors.
On a mission to make smart home technology accessible to everyone
The founding members of Wyze met when they were working at Amazon and they brought the core Amazon principles to us - it’s our goal to become the most customer-centric technology company. We’re passionate about providing customers high-quality products at great prices. Our first product, Wyze Cam, is the solution to a problem that one of our co-founders faced. He had been looking for a smart home camera to stay connected and protect his family with while on the road. He found that better-recognized brands were overpriced for their quality and cheaper ones were unreliable. We believe consumers deserve better than that and this led to the birth of Wyze Cam. But this is just the beginning. As we grow, we will continue to launch high quality, affordable tech products that enrich people’s lives and make great technology accessible to everyone. Our cameras, smart devices, and Wyze app are meticulously designed with multiple layers of security to help give you peace of mind. Your safety is our priority. For more information, visit www.wyze.com.
Offices: 4030 Lake Washington Boulevard NE, 200, Kirkland, WA 98033, US
On a mission to make smart home technology accessible to everyone
The founding members of Wyze met when they were working at Amazon and they brought the core Amazon principles to us - it’s our goal to become the most customer-centric technology company. We’re passionate about providing customers high-quality products at great prices. Our first product, Wyze Cam, is the solution to a problem that one of our co-founders faced. He had been looking for a smart home camera to stay connected and protect his family with while on the road. He found that better-recognized brands were overpriced for their quality and cheaper ones were unreliable. We believe consumers deserve better than that and this led to the birth of Wyze Cam. But this is just the beginning. As we grow, we will continue to launch high quality, affordable tech products that enrich people’s lives and make great technology accessible to everyone. Our cameras, smart devices, and Wyze app are meticulously designed with multiple layers of security to help give you peace of mind. Your safety is our priority. For more information, visit www.wyze.com.
Offices: 4030 Lake Washington Boulevard NE, 200, Kirkland, WA 98033, US
