Cincinnati, Ohio, United States · Hybrid
Location & Travel This role is primarily remote; however, depending on the candidate's location, a hybrid work schedule may be required. Up to 25% travel as business needs require About Us WovenWorks is a forward-thinkin…
Skills: Team Leadership, Operational Excellence, Financial Acumen, Resource Planning, Project Management
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The Executive Director will lead the Client Success organization by managing team performance, establishing operational rigor, and ensuring consistent project execution. They will partner with cross-functional leadership to optimize workflows, monitor financial health, and drive accountability across the department.
Candidates must have 8–10+ years of leadership experience in client service, operations, or account management within an agency or professional services environment. Strong financial acumen, proven team development skills, and experience implementing operational processes and technology are required.
Location & Travel
About Us
WovenWorks is a forward-thinking, packaging design-driven agency where strategy, creativity, and ambition unite to fuel growth. You’ll be part of an environment that thrives on curiosity, ownership, and bold ideas, where your initiative and drive will directly shape the future of our agency. If you’re passionate about making an impact, building something meaningful, and growing your career with a group that values innovation and collaboration, WovenWorks is the place to launch your next chapter.
About the Role
We are seeking an accomplished Executive Director, Client Success Operations to lead the operational excellence, performance, and development of our Client Success organization. This leader will manage and develop a team of up to eight Client Success Directors and Program Managers while establishing the systems, accountability, and operational rigor necessary to deliver exceptional client experiences profitably and consistently.
This role is responsible for driving the day-to-day health of the Client Success organization by ensuring projects are properly staffed, resources are allocated effectively, processes are consistently followed, and financial targets are achieved. The Executive Director will serve as the operational leader of the department, partnering closely with Finance, Creative, Strategy, Industrial Design, Engineering, and Executive Leadership to remove barriers, improve workflows, and create a culture of accountability and continuous improvement.
Rather than owning a large portfolio of client business, this individual will focus on strengthening the team behind the work. They will coach Client Success Directors and Program Managers, improve operational performance, employ strategic resourcing, ensure adoption of company processes and technology, monitor profitability, oversee forecasting accuracy, and proactively identify opportunities to improve execution across the organization.
Success in this role requires a decisive, operationally minded leader who is comfortable establishing expectations, making difficult decisions, driving accountability, and helping teams perform at their highest level.
Core Responsibilities
Team Leadership & Development
Operational Leadership
Financial Performance & Profitability
Process Excellence & Compliance
Client Portfolio Health
Organizational Development
What You Bring
Packaging should be more than just a vessel. Let us help you make it your brand’s most valuable asset.
WovenWorks was created to do things differently. We're not just package designers... We are weavers. We integrate and unite every strand of the packaging journey - insights, strategy, structure, graphics, engineering, testing, and production, into one seamless process. We believe iconic brands aren’t assembled from parts. They’re woven with precision, purpose, and vision to deliver holistic solutions that unlock your brand’s full potential.
Packaging should be more than just a vessel. Let us help you make it your brand’s most valuable asset.
WovenWorks was created to do things differently. We're not just package designers... We are weavers. We integrate and unite every strand of the packaging journey - insights, strategy, structure, graphics, engineering, testing, and production, into one seamless process. We believe iconic brands aren’t assembled from parts. They’re woven with precision, purpose, and vision to deliver holistic solutions that unlock your brand’s full potential.
