Manila, Metro Manila, Philippines · Hybrid
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Mandarin Fluency, English Fluency, Customer Support, Technical Support, Phone Support
Manila, Metro Manila, Philippines · Hybrid
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Mandarin Fluency, English Fluency, Technical Support, Customer Support, Troubleshooting
Manila, Metro Manila, Philippines · Remote Solely
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Attention To Detail, Written English Comprehension, Video Annotation, Quality Assurance, Data Annotation
San Francisco, California, United States · Hybrid
$90k–$100k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Strategic partnerships, Sales, B2B SaaS, Business development, Negotiation
Fairfield, Ohio, United States · Hybrid
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Skills: Purchasing, Inventory Management, Supplier Relationship Management, Negotiation, Supply Chain Management
Lehi, Utah, United States · Hybrid
$50k–$75k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Payroll Processing, Customer Service, AI Tool Adoption, Data Analysis, Confidentiality
Manila, Metro Manila, Philippines · Remote Solely
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: International Recruitment, Technical Sourcing, Candidate Assessment, ATS Management, Stakeholder Management
Menlo Park, California, United States · On-site
$80k–$100k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: High-Volume Recruiting, Sourcing Strategy, Candidate Pipeline Management, Operational Rigor, Stakeholder Management
San Francisco, California, United States · On-site
$90k–$100k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Channel Sales, Partner Management, B2B SaaS Sales, Strategic Partnerships, Co-selling
San Francisco, California, United States · On-site
$90k–$100k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Partnership Management, B2B SaaS Sales, Strategic Prospecting, Revenue Generation, Co-sell Motion
San Francisco, California, United States · Hybrid
$120k–$160k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Strategic Account Management, Enterprise Sales, Executive Relationship Building, C-Suite Stakeholder Management, Project Management
San Francisco, California, United States · Hybrid
$120k–$160k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Account Management, Strategic Partnerships, Executive Relationship Building, Enterprise Sales, Project Management
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Operations Management, Distributed Team Leadership, Data Quality Assurance, Technical Troubleshooting, Global Operations
Menlo Park, California, United States · On-site
$90k–$120k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: Full-cycle Recruiting, Proactive Sourcing, Candidate Engagement, Talent Pipeline Building, Outbound Recruiting
Menlo Park, California, United States · Hybrid
$80k–$100k/yr
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this mar…
Skills: High-Volume Recruiting, Sourcing Strategy, Candidate Pipeline Management, Operational Rigor, Stakeholder Management
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Act as the primary bilingual point of contact for customers via phone, email, and chat to resolve product issues and requests. Partner with the Success team to assist with client setup and contribute to internal and customer knowledge bases.
Requires 1-3 years of experience in customer or technical support with fluency in both English and Mandarin. Must have experience with help desk software, payroll/HR products, and the ability to work US time zone hours.
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Values
Here are our Company Values and we’d love to have individuals who can be a culture add to our team!
What We Offer
Grow With Us
Workstream is looking for an exceptional team member to join our Customer Support team as a Mandarin Language Customer Support Associate. You will be a core member of our customer support team, and you will be well-positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful! Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work a regular shift during US hours.
Day In The Life
Customer Support
Customer Success
Who You Are
Know More About Workstream
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
The modern, all in one Payroll, HR and Compliance solution for restaurants
Workstream is the modern all-in-one HR and payroll solution built specifically for restaurants, and trusted by 30,000+ locations. 46 of the top 50 quick-service restaurant brands, including Burger King, Jimmy John’s, Taco Bell, and more, rely on Workstream power their restaurants.
Offices: 521 7th St, San Francisco, California 94103, US · 2755 E Cottonwood Pkwy, Salt Lake City, Utah 84121, US · Burnaby St, Vancouver, British Columbia, CA
The modern, all in one Payroll, HR and Compliance solution for restaurants
Workstream is the modern all-in-one HR and payroll solution built specifically for restaurants, and trusted by 30,000+ locations. 46 of the top 50 quick-service restaurant brands, including Burger King, Jimmy John’s, Taco Bell, and more, rely on Workstream power their restaurants.
Offices: 521 7th St, San Francisco, California 94103, US · 2755 E Cottonwood Pkwy, Salt Lake City, Utah 84121, US · Burnaby St, Vancouver, British Columbia, CA
