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Workable logoWorkable

Implementation Manager

Boston, Massachusetts, United States · Hybrid

$80k–$95k/yr

Mid level

Workable is an all-in-one HR platform trusted by over 31,000 businesses worldwide. We combine the world's most widely used Applicant Tracking System with a full HR suite — giving companies everything they need to hire gr…

Skills: Customer Implementation, Onboarding, Project Management, Consulting, Requirements Analysis

Workable logo

Implementation Manager

Workable

Boston, Massachusetts, United States • Hybrid

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Mid level

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  • $80k–$95k/yr
  • Full-time
  • bachelor degree
  • Private Health Insurance, Life Insurance, AD&D Insurance, 401K, Retirement Plan, Performance Bonuses
  • Posted 39d ago
  • ~40 hrs/week

Responsibilities

The Implementation Manager guides customers through the onboarding and deployment of Recruiting and HR solutions. They act as the primary point of contact to ensure successful product adoption and manage end-to-end project timelines.

Requirements

Candidates must have a bachelor's degree and 3+ years of experience in customer implementation, project management, or consulting. Experience with HR leaders, recruiters, and technical tasks like data migrations or integrations is required.

Full job description

Workable is an all-in-one HR platform trusted by over 31,000 businesses worldwide. We combine the world's most widely used Applicant Tracking System with a full HR suite — giving companies everything they need to hire great people and help them thrive.

We're a team that cares about doing things well — and about the people we do it with.

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workable’s Recruiting and HR solutions. You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle.

Key responsibilities include:

  • Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
  • Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
  • Manage end-to-end implementation of Workable’s solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
  • Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
  • Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
  • Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
  • Track and report on implementation progress, customer satisfaction, and areas for improvement.
  • Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.
Required Qualifications:
  • Bachelor’s degree
  • 3+ years of experience in customer implementation, onboarding, project management, or consulting
  • Experience managing multiple concurrent customer implementation projects
  • Experience leading professional services engagements such as integrations, data migrations, or custom reporting
  • Experience performing requirements analysis to translate customer needs into implementation plans
  • Experience in a customer-facing role working with HR leaders and recruiters
Preferred Qualifications:
  • Hands-on experience with ATS and/or HRIS platforms
  • Hands-on experience with APIs and/or SSO concepts for SaaS integrations
  • Hands-on experience with SQL and/or reporting tools for customer reporting needs
  • Knowledge of HR and recruiting processes and technology and/or SaaS products

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

  • 💰 Competitive salary range: $80,000 – $95,000 USD annually, depending on experience and skills
  • 💼 Comprehensive Coverage: Private Health Insurance, Life, and AD&D Insurance to keep you and your loved ones secure.
  • 💰 Financial Wellness: 401K, Retirement Plan, and Performance Bonuses to invest in your future.
  • 📱 Stay Connected: Cell phone reimbursement for seamless communication.
  • 🛠️ Work in Style: Apple gear provided to set you up for success.
  • 💡 Support When You Need It: Access to our Employee Assistance Program (EAP) for personal and professional support.
  • 🍴 Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.

Related keywords

ATSHRISSaaSAPISSOSQLData MigrationProfessional ServicesCustomer OnboardingProject ManagementHR TechnologyRecruiting ProcessRequirements AnalysisCustomer SuccessImplementation

About Workable

LinkedInVisit site

Workable is an all-in-one HR platform for hiring talent and managing people, featuring a top-tier ATS and flexible HRIS.

Industry
Software Development
Company size
201-500 employees
Founded
2012
Headquarters
Boston, Massachusetts
LinkedIn followers
90,235

Workable is an all-in-one HR platform that helps businesses find great candidates, hire faster, and manage their teams more effectively. With a world-class Applicant Tracking System and a flexible HRIS, it’s your system of record for everything HR. With Workable, you can: 1. Source talent: Post to 200+ job boards and access 400M+ candidate profiles 2. Simplify hiring: Use AI-powered screening, self-scheduled interviews, and automated offer management 3. Manage employees: Automate onboarding, store HR data, and handle performance reviews 4. Track time & attendance: Manage time off, monitor work hours, and generate payroll reports 5. Leverage AI: Source candidates, write personalized emails, and create interview kits effortlessly Workable is designed to be easy to use, with a mobile app for on-the-go management and outstanding customer support. Our software is trusted by over 30,000 companies in more than 100 countries, helping them build high-performance teams.

Offices: 225 Franklin St, Boston, Massachusetts 02110, US · 5 Golden Square, 5th Floor, London, England W1F9BS, GB · 95-97 Kifisias Ave., Marousi, Athens 15125, GR · Sydney, New South Wales 2000, AU

applicant tracking systemhiring softwarerecruiting softwarerecruitingrecruitment softwareemployee onboardingHR softwareand time off softwareHuman ResourcesSoftware
View all jobs at Workable

About Workable

LinkedInVisit site

Workable is an all-in-one HR platform for hiring talent and managing people, featuring a top-tier ATS and flexible HRIS.

Industry
Software Development
Company size
201-500 employees
Founded
2012
Headquarters
Boston, Massachusetts
LinkedIn followers
90,235

Workable is an all-in-one HR platform that helps businesses find great candidates, hire faster, and manage their teams more effectively. With a world-class Applicant Tracking System and a flexible HRIS, it’s your system of record for everything HR. With Workable, you can: 1. Source talent: Post to 200+ job boards and access 400M+ candidate profiles 2. Simplify hiring: Use AI-powered screening, self-scheduled interviews, and automated offer management 3. Manage employees: Automate onboarding, store HR data, and handle performance reviews 4. Track time & attendance: Manage time off, monitor work hours, and generate payroll reports 5. Leverage AI: Source candidates, write personalized emails, and create interview kits effortlessly Workable is designed to be easy to use, with a mobile app for on-the-go management and outstanding customer support. Our software is trusted by over 30,000 companies in more than 100 countries, helping them build high-performance teams.

Offices: 225 Franklin St, Boston, Massachusetts 02110, US · 5 Golden Square, 5th Floor, London, England W1F9BS, GB · 95-97 Kifisias Ave., Marousi, Athens 15125, GR · Sydney, New South Wales 2000, AU

applicant tracking systemhiring softwarerecruiting softwarerecruitingrecruitment softwareemployee onboardingHR softwareand time off softwareHuman ResourcesSoftware
View all jobs at Workable

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