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$18/hr–$22/hr
Full-time
high school
401(k) Match, Health Savings Plan, Financial Planning, Health Insurance, Vision Insurance, Dental Insurance
Posted 41d ago
~40 hrs/week
Responsibilities
Support the Guest Experience Manager in training and leading a high-performing retail team to deliver exceptional 24/7 guest service. Ensure smooth front-of-house operations by monitoring customer flow, maintaining brand standards, and managing inventory needs.
Requirements
Requires a high school diploma or GED and at least one year of supervisory experience in a retail or customer service environment. Candidates must be proficient with POS technology and possess strong interpersonal and problem-solving skills.
Full job description
Job Purpose and Function
Dash In, a Wills Group company,operatesaninnovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment.
The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven successinexhibitingstrong customer service and training of all Guest Experience staff.
At Dash In, weare dedicated to providingan elevated experiencetoall our guests. Our culture is built on the idea that we are all here to make a difference in the lives of the people around us. We focus on results and working with intense Integrity, a can-do attitude, creative spirit, and a “team collaboration” centered approach.
HowYou’llMake an Impact
Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7
In this position,you'llensure the Front of Houseoperatessmoothly and associates have the tools and resources needed to provide a Remarkable experience to guest in the store
Proactively approach guest,assistand answer any questions they have
Promptly respond toassistassociates to meet guest needs quickly and efficiently
Monitor customer flow andmaintainopen registers as necessary to have a “no’’ wait experience
Is knowledgeable and supports the maintenance of DashInBrand Standards that includehigh levelsof guest engagement, a clean facility,maintaininga safe environment, and follows all Dash In operational guidelines
Effectively communicates with the Guest Experience Manager on needs including ordering and inventory needs
Completes work activities at the direction of the Guest Experience Manager andGeneral Manager or Sr. General Manager
Completingadditionalduties as assigned
WhatWe’reLooking For
High School Diploma or equivalent (GED); alternatively, willingness tocompleteemployer-paid GEDprogram
Minimum of 1 year in a supervisory or management position in a customer service or retail environment
Ability to multi-task and problem solve
Ability to use technology including POS software
Strong guest-focus with excellent people skills
This position requires the ability to perform the essential functions contained in this job description. Reasonableaccommodationswill be made for qualified individuals with disabilities.
Ideal candidates will also have:
ActiveServSafeCertification a plus
Competencies:
Adapting and responding to change
Working with people
Delivering results and meeting customer expectations
Deciding andinitiatingaction
Persuading and influencing
Schedule, Training, & Travel
A full-time employee may work up to40 hoursper week, with occasional overtime approved to meet business demands. The primary location will be the Dash In store where the associate was hired. No offsite travel will berequired. Training will be conductedonsiteat the store where the employee is hired.
ADA Compliance
The Wills Group is committed toprovidingequal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles.
We encourage open communication and collaboration toidentifyand implement reasonable accommodations that support the success of our employees whilemaintainingoperational excellence. Reasonable accommodations can be discussed during the hiring process.
Why You Should Join Dash In
Dash In is more than a convenience store—it’sa community-focused brand on a mission to redefine convenience by elevating the experience. As part of the Wills Group family, Dash In serves customers at more than 55 locations across Delaware, Maryland, and Virginia. We combine high-quality food, fuel, and retail services to create a one-stop destination for our guests, where freshly prepared food, top-tier customer service, and a commitment to cleanliness and innovationcomestandard.
We are proud to be Great Place to Work Certified™ and recognized as one of Fortune’s Best Workplaces in Retail™, reflecting our dedication to creating an exceptional environment for both team members and guests. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do.
Benefits and Perks
Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work™,Dash Inunderstands today's professionals desire meaningful careers with a culturethat'sas authentic as possible. We pride ourselves in fostering an environment that supports your overall development.
Financial Well-being:Employer 401(k) match (currently at 7%), health savings plan, and financial planning.
Physical Well-being:Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
Paid Time Off:Vacation, sick, personal, community engagement, and parental leave for new parents.
Work/Life Balance:Employee Assistance Program, travelassistance, family life planning.
Exclusive Discounts: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
Education and Development Opportunities:100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate programassistance(up to 100% employer-paid).
Competitive Salary:Competitive pay matched to DC Metro area.
Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.Any unsolicited resumes, including thosesubmittedto hiring managers, aredeemedto be the property of Wills Group.
Wills Group is an equal opportunity employer. Wills Group does not discriminateon the basis ofrace, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteranstatusor any other basis covered byappropriate law. All employment is decided based on qualifications, merit, and businessneed.
For 100 years, people have counted on Wills Group to make their busy lives easier.
Industry
Consumer Services
Company size
201-500 employees
Founded
1926
Headquarters
La Plata, Maryland
LinkedIn followers
7,573
Headquartered in La Plata, Maryland, Wills Group has nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926 with expertise in convenience retailing, fuels marketing, and commercial real estate, Wills Group prides itself on keeping guests', team members', and communities’ #LivesinMotion.
Offices: 102 Centennial St, La Plata, Maryland 20646, US
Motor FuelsCustomer ServiceConvenience StoresRetailReal EstateFuels Marketingand Convenience RetailingInformation TechnologyLogisticsAutomotive
For 100 years, people have counted on Wills Group to make their busy lives easier.
Industry
Consumer Services
Company size
201-500 employees
Founded
1926
Headquarters
La Plata, Maryland
LinkedIn followers
7,573
Headquartered in La Plata, Maryland, Wills Group has nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926 with expertise in convenience retailing, fuels marketing, and commercial real estate, Wills Group prides itself on keeping guests', team members', and communities’ #LivesinMotion.
Offices: 102 Centennial St, La Plata, Maryland 20646, US
Motor FuelsCustomer ServiceConvenience StoresRetailReal EstateFuels Marketingand Convenience RetailingInformation TechnologyLogisticsAutomotive