Washington, District of Columbia, United States · On-site
$18/hr–$23/hr
About Whitman-Walker Health Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy…
Skills: Medical terminology, Customer service, Electronic medical record, Prior authorization, Patient scheduling
Washington, District of Columbia, United States · On-site
$19/hr–$23/hr
Job Summary The Client Services Representative is Whitman-Walker Health's centralized patient-facing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the hea…
Skills: Patient Registration, Appointment Scheduling, Insurance Verification, Electronic Medical Records, Medical Terminology
Washington, District of Columbia, United States · On-site
$22/hr–$27/hr
Job Summary Provides direct clinical care under the operational supervision of a Licensed Practical Nurse or other licensed clinician. Gives injections, takes vital signs, and completes documentation of activities in the…
Skills: Clinical Care, Phlebotomy, Vital Signs Monitoring, Vaccine Management, Electronic Medical Records
Washington, District of Columbia, United States · Hybrid
$65k–$81k/yr
About Whitman-Walker Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, resea…
Skills: Psychotherapy, Substance Use Disorder Screening, Crisis Intervention, Treatment Planning, Group Therapy
Washington, District of Columbia, United States · Hybrid
$21/hr–$26/hr
Job Summary The Client Services Call Center is Whitman-Walker Health's centralized patient interfacing department responsible for assisting patients in the medical, dental, behavioral health, and other areas across the h…
Skills: Bilingual Communication, Patient Registration, Appointment Scheduling, Insurance Verification, Medical Terminology
Washington, District of Columbia, United States · On-site
$20/hr–$25/hr
Job Summary Provides direct clinical care under the supervision of a Licensed Practical Nurse or other clinicians. Draws blood, gives injections, takes vital signs, and completes documentation of activities in the medica…
Skills: Phlebotomy, Administering Injections, Vital Signs Monitoring, Medical Documentation, Patient Education
Washington, District of Columbia, United States · On-site
$20/hr–$25/hr
Job Summary Provides direct clinical care under the supervision of a Licensed Practical Nurse or other clinicians. Draws blood, gives injections, takes vital signs, and completes documentation of activities in the medica…
Skills: Phlebotomy, Injection Administration, Vital Signs Monitoring, Medical Documentation, Patient Education
Washington, District of Columbia, United States · On-site
$108k–$133k/yr
About Whitman-Walker Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, resea…
Skills: Research Program Management, Regulatory Compliance, Staff Supervision, Budget Management, Clinical Trial Oversight
Washington, District of Columbia, United States · On-site
$85k–$111k/yr
Job Summary The Behavioral Health Manager for Substance Use Disorder Services will work to promote and maintain the recovery and well-being of Whitman-Walker Clinic’s clients by leading and operating a team of SUD/…
Skills: SUD Treatment, Clinical Supervision, Mental Health Counseling, Case Management, Grant Proposal Writing
Washington, District of Columbia, United States · On-site
$21/hr–$26/hr
About Whitman-Walker Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, resea…
Skills: Insurance Navigation, Case Management, Customer Service, Bilingual Communication, Patient Advocacy
Washington, District of Columbia, United States · On-site
$74k–$92k/yr
About Whitman-Walker Health Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal health and well-being opportunities. Through care, advocacy…
Skills: Legal Representation, Public Benefits Law, Discrimination Law, Immigration Law, Elder Law
Washington, District of Columbia, United States · On-site
$47k–$59k/yr
About Whitman-Walker Health Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy…
Skills: Client Intake, Legal Research, Legal Writing, Case Investigation, Document Drafting
Washington, District of Columbia, United States · On-site
$20/hr–$25/hr
About Whitman-Walker Health Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy…
Skills: Insurance Navigation, Case Management, Patient Counseling, Customer Service, HIPAA Compliance
Washington, District of Columbia, United States · On-site
Internship: Unpaid Youth Mental Health Peer Outreach Intern Team: Whitman-Walker Health Behavioral Health About Whitman-Walker Health At Whitman-Walker, our commitment to “Community, Caring, and Quality” real…
Skills: Community Outreach, Peer-to-Peer Training, Youth Mental Health First Aid, Advocacy, Event Planning
Washington, District of Columbia, United States · On-site
$25/hr–$31/hr
About Whitman-Walker Health At Whitman-Walker, we strive to treat each patient with the dignity, affirmation, and respect they deserve. Our mission is to be the highest quality, culturally competent federally qualified h…
Skills: PrEP Counseling, HIV/STI Testing, Phlebotomy, Medication Administration, Patient Education
Washington, District of Columbia, United States · On-site
$26/hr–$32/hr
Job Summary The Sr.PrEP Specialist (SPS) is responsible for coordinating and running the PrEP Clinic at WWH. The SPS has an essential role in ensuring that the PrEP Clinic maintains the highest level of customer satisfac…
Skills: PrEP Counseling, HIV/STI Testing, Phlebotomy, Injectable Medication Administration, Patient Education
Washington, District of Columbia, United States · On-site
PSYCHIATRIST / PSYCHIATRIC NP EDUCATION-CLINICAL ROTATION (Non-Paid Intern) About the Psychiatry Rotation Psychiatry rotations are supervised by one or more preceptors and are located at either the Max Robinson Center, 1…
Skills: Psychiatric Assessment, Mental Status Exams, Risk Evaluation, Diagnostic Formulation, Evidence-Based Interventions
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The Medical Office Assistant supports the care team by managing patient scheduling, prior authorizations, and the coordination of specialty care and medical services. They are responsible for maintaining accurate patient records in the EMR and facilitating communication between patients, clinicians, and external healthcare providers.
Candidates must have at least two years of work experience, with a preference for three or more years in the medical field. A high school diploma or equivalent is required, while a bachelor's degree and a Medical Assistant diploma are preferred.
About Whitman-Walker Health
Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 40 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.
The Medical Office Assistant collaborates with the patient and their care team to ensure patients have access to internal and external specialty care, home health care, radiology services, durable medical equipment, and prescription refills/renewals. The Medical Office Assistant supports patients in navigating the health care system through scheduling, prior authorization process, completion of required forms, receipt of records, and tracking receipt of service, device, and/or prescription.
• Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.
• Member of the onsite care team providing administrative support using all required modalities including but not limited to internal and external patient scheduling as needed, scanning and uploading patient documents, obtaining clinician signatures, and coordinating the completion of all required forms for procedures, durable medical equipment, home health services, medical and radiology prior authorizations, and radiology and specialty referrals
• Supports team members in the maintenance of specialty care referral locations to provide to patients as well as locations stored in the EMR
• Efficiently and accurately documents and maintains records within the Electronic Medical Record (EMR) based on WWH guidelines and standards.
• Contacts patient insurance plans through all required modalities to obtain prior authorization or predeterminations prescriptions and onsite procedures and treatment
• Track sent specialty care and radiology referrals to ensure patient kept appointments and all necessary reports are returned. Request external specialist reports.
• Daily Team Review of clinical schedule in order to promote efficiency, communication, and advanced preparation among all members of the medical team.
• Answers telephone and intercom calls and provides information or relays messages to clients and medical staff.
• Responds to calls from hospitals and outside clinicians, and provides medication lists, recent lab values, etc.
• Routinely participates in monthly/weekly interdisciplinary medical team meetings.
• Other duties as assigned.
None
None
• Ability to work independently with minimal supervision.
• Ability to manage time and effort to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
• Flexibility to work within the organization's various locations as necessary.
• Commitment to health equity.
• Fluency in medical terminology.
• Knowledge of eCW preferred.
• Knowledge of CPT-4/ICD coding.
• Knowledge of standard medical office/clinic procedures.
• Ability to build relationships with outside providers, insurers, and healthcare facilities to facilitate the referral process.
• 2 or more years' work experience required.
• 3 or more years of experience in the medical field preferred.
• High school diploma or equivalent required; bachelor’s degree preferred.
• Valid Medical Assistant Diploma/Certificate preferred.
• 1 or more years of experience working with a broadly diverse population and the ability to work harmoniously with diverse groups of individuals required.
• 1 or more years of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
• 1 or more years of experience working with people living with HIV or issues related to HIV care preferred.
Working conditions for this position are normal for an office environment. Individual may be required to work evenings and/or weekends and organization events.
• Lifting: No more than 20 lbs. and infrequently.
• Movement: Standing and sitting for long periods.
• Visual: Long periods on computer.
• Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
• Communication: Direct and indirect communication. Written and verbal competency.
Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.
We empower all persons to live healthy and prosperous lives.
Our mission is to offer community-based health and wellness services to all. We empower all persons to live healthy, prosperous lives. Through multiple locations throughout DC, we provide care to anyone who walks through our doors. We strive to be a place where we see the person first; a healthcare home where you will be treated with the dignity, respect and love.
Offices: 1201 Sycamore Drive SE, District of Columbia, Washington 20032, US · 1377 R St NW, Suite 200, Washington, District of Columbia 20009, US · 1525 14th Street, NW, Washington, DC 20005, US
We empower all persons to live healthy and prosperous lives.
Our mission is to offer community-based health and wellness services to all. We empower all persons to live healthy, prosperous lives. Through multiple locations throughout DC, we provide care to anyone who walks through our doors. We strive to be a place where we see the person first; a healthcare home where you will be treated with the dignity, respect and love.
Offices: 1201 Sycamore Drive SE, District of Columbia, Washington 20032, US · 1377 R St NW, Suite 200, Washington, District of Columbia 20009, US · 1525 14th Street, NW, Washington, DC 20005, US
