Bristol, Connecticut, United States · Hybrid
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Call Triaging, Appointment Scheduling, Patient Registration, Electronic Health Record (EHR), Customer Service
Bristol, Connecticut, United States · On-site
$120k–$142k/yr
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Psychiatric Evaluation, Medication Management, Treatment Planning, DSM Diagnosis, Mental Status Examination
New Haven, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Case Management, Restorative Justice, Crisis Intervention, Screening Tools, Referral Coordination
Waterbury, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Case Management, Restorative Justice, Crisis Intervention, Screening and Assessment, Community Outreach
Hartford, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Case Management, Crisis Intervention, Family Counseling, Psychoeducation, Parenting Support
Plainville, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Substance Use Prevention, Harm Reduction, Social Media Management, Health Promotion, Marketing
Manchester, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Case Management, Crisis Intervention, Family Counseling, Psychoeducation, Parenting Support
Farmington, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Painting, Drywall Installation, Wall Repair, Patching, Compounding
Hartford, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Case Management, Crisis Intervention, Family Counseling, Care Coordination, Clinical Documentation
New Britain, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Case Management, Care Coordination, Crisis Support, Bilingual Spanish, Counseling
Bristol, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Bilingual Spanish, Clinical Assessment, Service Coordination, Psychotherapeutic Intervention, Crisis Triage
Hartford, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Client Engagement, Communication, Collaboration, Case Management, Documentation
Plainville, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Supervision, Crisis Intervention, Trauma-Informed Care, Budget Management, Staff Scheduling
Bristol, Connecticut, United States · On-site
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Addiction Recovery Support, Peer Counseling, Patient Advocacy, Case Documentation, Community Outreach
Bristol, Connecticut, United States · Hybrid
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth …
Skills: Training Coordination, Curriculum Development, Instructional Design, Learning Management Systems, Employee Engagement
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The CSR is responsible for triaging inbound calls, scheduling appointments across various medical disciplines, and registering new patients. They also provide administrative support at the Health and Wellness Center front desk and maintain accurate patient records in the EHR.
A high school diploma and one year of progressively responsible work experience are required. Candidates must possess a valid Connecticut driver's license and reliable transportation.
Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.
POSITION SUMMARY
The Navigation Center Customer Service Representative (CSR) performs functions related to triaging all inbound calls, scheduling appointments, and delivering World Class customer service. A Navigation Center CSR will register new patients/clients, obtains basic insurance information, enter data in the Electronic Health Record (EHR) and schedule appointments accordingly. A Navigation CSR will be cross trained to work at a Health and Wellness Center front desk. Where they will be trained to perform administrative duties, schedule appointments, manage incoming calls, and backfill appointments as needed.
Bilingual (Spanish-English) preferred, but not required
Rate $20
EDUCATION AND EXPERIENCE/QUALIFICATIONS
High School diploma and one year of progressively responsible work experience is required. A valid Connecticut driver’s license and access to timely and reliable transportation are required. Experience with call center software, Microsoft Office products, other software programs, and office equipment such as fax, copiers, and scanners are preferable.
LOCATION
Bristol, CT
SCHEDULE
Part time, 25 hours, hybrid schedule
Hybrid – two days a week/remote after 90 day eval
EMPLOYEE BENEFITS
At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:
Nurture Your Health:
Secure Your Future:
Fuel Your Career Growth:
Maintain Work-Life Harmony:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answers the Navigation call queues: Greets callers in a professional and courteous manner.
Schedules appointments for all disciplines, including but not limited to Medical, Dental, Behavioral Health, and the Psychiatric department.
Obtains and records accurate information in the Electronic Health Record (EHR) at the time of every patient/client encounter.
Provides callers with accurate information, including but not limited to, accurate appointment date and time information.
Maintains a calm demeanor, displays respect, and practices active listening skills.
Actively manages the Navigation call queue, maintaining awareness to calls outside of the threshold.
Manages accurate and complete patient/client contact notes.
Maintains the Navigation voicemail box up to date
Maintains faxes up to date.
Maintains confidentiality in a professional manner of all information received, discussed, and recorded.
Maintains competencies to meet expectations in all position-specific key performance indicators. Understands workflows and knowledge of all departments and services offered.
Maintains flexibility pertaining to cross training at the Front Desk, and coverage as it meets the needs of the department.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
