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Resident Services Job Description Summary The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the fa…
Skills: Customer Service, Community Management, Leasing, Social Media Management, Event Coordination
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Full-time
Posted 11d ago
Apply by Oct 14
~40 hrs/week
Responsibilities
The Resident Services Manager focuses on enhancing the resident experience through excellent customer service, community building, and event coordination. They are also responsible for leasing to prospects and managing the property's social media and reputation.
Requirements
Candidates should possess strong interpersonal and organizational skills with the ability to manage a complex workload. Flexibility to work some evenings and weekends is required.
Full job description
Resident Services Job Description Summary
The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
ESSENTIAL JOB DUTIES: • Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. • Acquire a broad knowledge of the community and the surrounding area. • Prepare and maintain log of resident issues and services provided. • Assist residents with resolution of lease violations under the direct supervision of the Property Manager. • Prepare and deliver move in and renewal gifts. • Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. • Coordinate all resident events. Minimum of one event per month. • Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution. • Manage Kingsley platform and address any resident concerns within 24 hours. • Greet, tour and lease to prospects as well as respond to any leads that come in.
COMPETENCIES: • Understand the needs of the resident population and property in which they live. • Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency. • Flexibility and ability to manage a complex workload in varied work environments • Strong interpersonal, communication, organization, writing and computer skills
OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
West Shore is a fully integrated Real Estate Investment Firm with a specific focus on multifamily.
Industry
Real Estate
Company size
201-500 employees
Founded
2016
Headquarters
Boston, MA
LinkedIn followers
4,264
Total funding
$600M
West Shore is a fully integrated Real Estate Investment and Development Firm with a specific focus on multifamily. For more information please visit www.west-shore.com
Offices: One International Place, Suite 3900, Boston, MA 02110, US
West Shore is a fully integrated Real Estate Investment Firm with a specific focus on multifamily.
Industry
Real Estate
Company size
201-500 employees
Founded
2016
Headquarters
Boston, MA
LinkedIn followers
4,264
Total funding
$600M
West Shore is a fully integrated Real Estate Investment and Development Firm with a specific focus on multifamily. For more information please visit www.west-shore.com
Offices: One International Place, Suite 3900, Boston, MA 02110, US