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$24/hr–$31/hr
Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Patient Ambassador focuses on increasing case acceptance and driving treatment plan conversions through a high-energy, patient-facing approach. They are responsible for building trust with patients, explaining treatment value, and managing follow-ups to support office growth.
Requirements
Candidates must have 1-3+ years of experience in sales, customer service, or hospitality with a proven ability to build rapport. Experience in a goal-driven environment is preferred, and dental or healthcare knowledge is considered a plus.
Full job description
Patient Ambassador
Job Summary
The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly.
This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.
Key Responsibilities
Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
Build strong relationships and establish trust quickly with patients and families
Present and explain treatment plans in a confident, professional, and persuasive manner
Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
Discuss insurance benefits, financing options, and payment plans with confidence
Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
Collaborate closely with providers and office leadership to support patient care and office goals
Qualifications
1–3+ years of sales, customer service, hospitality, or patient-facing experience required
Proven ability to build rapport and connect with customers/patients at a high level
Strong communication, relationship-building, and closing skills
Experience working in a goal-driven or performance-based environment preferred
Dental or healthcare experience is a plus, but not required
Comfortable discussing financial arrangements and high-value services
Skills & Competencies
Exceptional customer service and people skills
Strong ability to influence and connect with others
Outgoing, positive, and confident personality
Consultative sales mindset
Excellent communication and active listening skills
Goal-oriented and results-driven
Strong follow-up and organizational abilities
Ability to thrive in a fast-paced, high-volume environment
In 1991, a group of dedicated dental professionals saw the need for quality, multi-specialty dental care in many communities throughout the greater Los Angeles area. Their vision was to open state-of-the-art dental care practices that would combine the highest standard of care, the latest technologies and the services of talented general dentists and specialists to meet the needs of the communities they serve.
Today, that vision has become a reality as West Coast Dental and its affiliated practices have many convenient locations to serve you with an unparalleled level of expertise, service, convenience and care. Inside of these practices, general dentists and specialists work side-by-side with their friendly, well-trained associates to ensure their patients get the most appropriate care and a high level of personal service. So now world-class care and caring is right around the corner at a West Coast Dental affiliated practice, Southern California’s friendly neighborhood dental experts.
If you are looking for employment opportunities please contact the Recruiting Department at: [email protected] or give us a call at: 310-820-9923
Offices: 6310 San Vicente Blvd, Los Angeles, California 90048, US
General DentistryOrthodonticsOral SurgeryEndodonticsPedodonticsPeriodonticsand HygieneHealth CareMedical
In 1991, a group of dedicated dental professionals saw the need for quality, multi-specialty dental care in many communities throughout the greater Los Angeles area. Their vision was to open state-of-the-art dental care practices that would combine the highest standard of care, the latest technologies and the services of talented general dentists and specialists to meet the needs of the communities they serve.
Today, that vision has become a reality as West Coast Dental and its affiliated practices have many convenient locations to serve you with an unparalleled level of expertise, service, convenience and care. Inside of these practices, general dentists and specialists work side-by-side with their friendly, well-trained associates to ensure their patients get the most appropriate care and a high level of personal service. So now world-class care and caring is right around the corner at a West Coast Dental affiliated practice, Southern California’s friendly neighborhood dental experts.
If you are looking for employment opportunities please contact the Recruiting Department at: [email protected] or give us a call at: 310-820-9923
Offices: 6310 San Vicente Blvd, Los Angeles, California 90048, US
General DentistryOrthodonticsOral SurgeryEndodonticsPedodonticsPeriodonticsand HygieneHealth CareMedical