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Other
bachelor degree, postgraduate degree
Posted 48d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
The role involves deploying, validating, and supporting Waters Informatics solutions in regulated laboratory environments across Austria and Eastern Europe. Key duties include providing CSV consulting, managing system configurations, and acting as a technical advisor to customers.
Requirements
Candidates should hold a degree in Computer Science, Engineering, or Life Sciences with experience in informatics deployment and Computer Systems Validation. Proficiency in Windows Server, Oracle databases, and knowledge of GxP regulatory standards are required.
Full job description
Overview
We are currently recruiting an Informatics Service Specialist to support the continued growth of our business across Austria and Eastern Europe.
In this customer-facing role, you will act as an ambassador of Waters, delivering high-quality informatics services including deployment, validation (CSV), training and support. You will work closely with customers to understand their needs and ensure successful implementation and ongoing compliance of Waters Informatics solutions in regulated laboratory environments.
Responsibilities
Informatics Service Delivery
Install, configure, and support Waters Informatics solutions (Empower, NuGenesis, Waters Connect)
Deliver technical services across Windows Server, Oracle databases, Active Directory, networking, and infrastructure
Support virtualisation and cloud environments (VMware, Citrix, AWS, Azure)
Troubleshoot complex technical, system, and performance issues
Maintain detailed technical documentation, including system configurations and Statements of Work
Deliver customer training and post-deployment support
Validation Consulting (CSV)
Provide validation consulting services across the system lifecycle (SDLC)
Perform gap analysis, risk assessment, and validation planning
Author and review validation deliverables (Validation Plans, Test Plans, Validation Summary Reports)
Support execution of IQ, OQ, PQ, UAT, and system testing
Ensure compliance with GxP, 21 CFR Part 11, Annex 11, and Annex 15
Support data integrity and change control processes
Guide customers in maintaining validated systems
Customer Engagement & Commercial Support
Act as a trusted advisor and ambassador of Waters
Understand customer requirements and translate them into solutions
Maintain strong relationships with customers and collaborate with sales teams
Support pre-sales activities, including scope definition and proposal input
Identify opportunities for additional services and revenue growth
Operational Excellence
Manage customer activities efficiently in line with business metrics
Maintain accurate records and documentation pre- and post-deployment
Contribute to continuous improvement of validation and service delivery practices
Participate in internal knowledge sharing and training activities
Qualifications
Education
Bachelor’s or Master’s degree in Computer Science, Engineering, Life Sciences, or related field
Equivalent professional experience will also be considered
Experience
Experience in informatics system deployment within regulated environments
Experience or exposure to Computer Systems Validation (CSV)
Understanding of laboratory workflows and systems (CDS, SDMS, LIMS, ELN)
Familiarity with Waters Informatics solutions is an advantage
Technical Skills
Knowledge of client/server architectures and networking (TCP/IP, DNS, VPN)
Experience with Windows Server environments and Oracle databases
Exposure to cloud and virtualized environments (AWS, Azure, VMware, Citrix) is desirable
Regulatory Knowledge
Understanding of GxP, 21 CFR Part 11, Annex 11, Annex 15, and relevant industry standards
Competencies
Strong customer focus and consulting mindset
Excellent communication and interpersonal skills
Ability to manage multiple priorities and work under pressure
Strong organizational and time management skills
Self-motivated and able to work independently within a distributed team
Languages
Fluent in English
Additional languages are an advantage
Additional Information
Ability to travel internationally across the assigned territory is required
A valid passport and driving licence are necessary
Willingness to work both remotely and onsite at customer locations
Company Description
Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
Related keywords
EmpowerNuGenesisWaters ConnectCSVSDLCGxP21 CFR Part 11Annex 11Annex 15VMwareCitrixAWSAzureOracleTCP/IPDNS
Waters is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science
Industry
Biotechnology Research
Company size
10,001+ employees
Headquarters
Milford, MA
LinkedIn followers
288,221
Total funding
$3.5B
Waters Corporation (NYSE: WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Offices: 34 Maple Street, Milford, MA 01757, US · Stamford Avenue, Altrincham Road, Wilmslow, SK9 4AX, GB
Waters is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science
Industry
Biotechnology Research
Company size
10,001+ employees
Headquarters
Milford, MA
LinkedIn followers
288,221
Total funding
$3.5B
Waters Corporation (NYSE: WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Offices: 34 Maple Street, Milford, MA 01757, US · Stamford Avenue, Altrincham Road, Wilmslow, SK9 4AX, GB