Marion, Illinois, United States · On-site
Quick Lane Customer Service & Scheduling Coordinator Watermark Ford Hyundai of Marion is looking for an organized, outgoing, and dependable Service Business Development Associate to join our Quick Lane team. This positio…
Skills: Customer Service, Scheduling, Communication Skills, Computer Skills, Organization
Marion, Illinois, United States • On-site
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Coordinate service appointments and maintain communication with customers via phone, text, and email. Assist the Quick Lane team with administrative tasks, warranty claims, and customer follow-ups to ensure a smooth service experience.
Requires a high school diploma, a valid driver's license, and strong professional communication skills. Previous automotive or administrative experience is preferred but not required as training is provided.
Watermark Ford Hyundai of Marion is looking for an organized, outgoing, and dependable Service Business Development Associate to join our Quick Lane team.
This position plays an important role in keeping our customers informed and our service department running smoothly. The ideal candidate enjoys helping people, communicates well by phone and text, stays organized in a fast-paced environment, and follows through until the job is complete.
Automotive experience is helpful but not required. We are willing to train the right person who has strong customer-service and computer skills.
Answer incoming service calls, texts, and online appointment requests
Schedule Quick Lane maintenance and service appointments
Contact customers for recommended maintenance and follow-up services
Provide customers with timely updates on the status of their vehicles
Follow up with customers after service visits to ensure satisfaction
Assist Quick Lane advisors with customer communication and daily workflow
Help the Quick Lane manager monitor appointments, work in progress, and completed repairs
Process and close warranty claims and repair orders accurately
Verify that required information and documentation are complete
Help maintain accurate customer and vehicle information in dealership systems
Contact customers concerning missed appointments and rescheduling
Assist with service reminders, declined-service follow-up, and other customer-retention efforts
Work with advisors, technicians, parts personnel, and management to help provide a smooth customer experience
Perform other administrative and customer-service duties as needed
Friendly, professional, and confident communication skills
Strong phone, text, email, and customer-service skills
Dependable attendance and a positive attitude
Ability to stay organized while handling multiple customers and tasks
Strong attention to detail and follow-through
Comfortable working with computers and learning dealership software
Ability to work effectively as part of a team
Previous automotive dealership, service scheduling, warranty, administrative, or customer-service experience is preferred but not required
High school diploma or equivalent
Valid driver’s license
Competitive pay
Paid training
Health, dental, and vision insurance
Paid time off
401(k) retirement plan
Employee vehicle and service discounts
Opportunities for advancement
A professional, team-oriented work environment
This is a full-time, in-person position. The work schedule may include some Saturdays based on Quick Lane operating hours.
If you are a people person who takes pride in staying organized, helping customers, and making sure nothing falls through the cracks, we would like to meet you.
Watermark Ford Hyundai of Marion is an Equal Opportunity Employer.
The Watermark Auto Group is based in Marion, Illinois and consists of dealerships located in Illinois and Kentucky. For a preview of our "Ethos" and our culture please click here: https://www.youtube.com/watch?v=BrxcXdoVCpk The Watermark Auto Group includes Watermark Ford-Hyundai - Marion IL,Watermark Nissan of Marion, Watermark Honda of Paducah, Watermark's Bluegrass BMW, Watermark Ford Nissan of Madisonville and Watermark Toyota Chrysler of Madisonville. Watermark Auto Group also includes a wholesale auto auction, Marion Auto Auction and a wholesale parts division, Watermark Wholesale/WAG Parts. The Watermark Auto Group includes over 275 employees and is one of the top 250 auto groups in the nation, based on total sales of New and Used Cars, and total sales in the Finance and Service departments. The mission of the Watermark Auto Group is to completely reform the overall experience for customers and staff, through the understanding of people, technology and new ideas. Watermark Auto Group 2611 Blue Heron Drive, Suite 200 Marion, IL 62959 618.969.8320 Watermark Ford Hyundai of Marion 1910 W. Coolidge Avenue Marion, IL 62959 618.993.2161 Watermark Honda 3201 Park Avenue Paducah, KY 42001 270.444.6632 Watermark's Bluegrass BMW 3205 Park Avenue Paducah, KY 42001 270.444.0660 Watermark Ford-Nissan of Madisonville 1801 Lantaff Boulevard Madisonville, KY 42431 270.821.4100 Watermark Nissan of Marion 3209 Banterra Drive Marion, IL 62959 618.969.8222 Watermark Toyota-Chrysler-Dodge-Jeep-Ram 1055 Crossing Place Madisonville, KY 42431 270.821.3372
The Watermark Auto Group is based in Marion, Illinois and consists of dealerships located in Illinois and Kentucky. For a preview of our "Ethos" and our culture please click here: https://www.youtube.com/watch?v=BrxcXdoVCpk The Watermark Auto Group includes Watermark Ford-Hyundai - Marion IL,Watermark Nissan of Marion, Watermark Honda of Paducah, Watermark's Bluegrass BMW, Watermark Ford Nissan of Madisonville and Watermark Toyota Chrysler of Madisonville. Watermark Auto Group also includes a wholesale auto auction, Marion Auto Auction and a wholesale parts division, Watermark Wholesale/WAG Parts. The Watermark Auto Group includes over 275 employees and is one of the top 250 auto groups in the nation, based on total sales of New and Used Cars, and total sales in the Finance and Service departments. The mission of the Watermark Auto Group is to completely reform the overall experience for customers and staff, through the understanding of people, technology and new ideas. Watermark Auto Group 2611 Blue Heron Drive, Suite 200 Marion, IL 62959 618.969.8320 Watermark Ford Hyundai of Marion 1910 W. Coolidge Avenue Marion, IL 62959 618.993.2161 Watermark Honda 3201 Park Avenue Paducah, KY 42001 270.444.6632 Watermark's Bluegrass BMW 3205 Park Avenue Paducah, KY 42001 270.444.0660 Watermark Ford-Nissan of Madisonville 1801 Lantaff Boulevard Madisonville, KY 42431 270.821.4100 Watermark Nissan of Marion 3209 Banterra Drive Marion, IL 62959 618.969.8222 Watermark Toyota-Chrysler-Dodge-Jeep-Ram 1055 Crossing Place Madisonville, KY 42431 270.821.3372
