Los Angeles, California, United States · On-site
Overview WallyPark’s success is built upon our “motto” exceeding customer expectations, every time”. Providing our customers with a superior customer service experience and warm hospitality is the primary job function of…
Skills: Team management, Customer service, Performance monitoring, Reporting, Communication
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The supervisor is responsible for managing shift operations, including overseeing direct reports, monitoring performance indicators, and ensuring high-quality customer service. They must also handle administrative tasks such as reporting, scheduling, and occasionally operating shuttle buses.
Candidates must possess a high school diploma or five years of shuttle driving experience and be at least 21 years old. The role requires a valid driver's license, the ability to pass a physical and drug screening, and proficiency in English communication.
WallyPark’s success is built upon our “motto” exceeding customer expectations, every time”. Providing our customers with a superior customer service experience and warm hospitality is the primary job function of every WallyPark employee. Each employee plays a specific role in ensuring our success.
We are looking for a supervisor who will be in charge of managing one of our working shifts. Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance. In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence. Previous leadership experience is a plus.
Read more about our company by visiting our website: https://www.wallypark.com/ You can officially apply for this job through our Careers page.
HS Diploma or five years of shuttle driving experience and must be at least 21 years of age
Reading: Average Level: Ability to read, analyze, and interpret, federal, state, and local transportation regulations as well as reports and procedures.
Communication: Must be able to read and speak the English language sufficiently (DOT Requirement)
Math: Average Level: Ability to add, subtract, divide and multiply.
Writing: Average Level: Ability to write statements/reports.
Technical Skill: Knowledge of all working functions of a shuttle bus, ADA lifts, wheelchair securement, GPS, video/audio camera, proper stowage, and securement of luggage
Customer Service Experience: Proper greeting of customers, proper etiquette with ADA passenger, proper handling of upset customers, promoting the company APP, benefits, and programs.
Physical: Must be willing to pass a physical as part of the selection process as required by airport, federal DOT and/or state regulations.
Licenses & Endorsements: Must possess the appropriate license, endorsements and or medical certification to operate a shuttle bus. Have a good driving record. Must have excellent verbal communication skills. Must be able to work in a team environment.
Drivers work in physically demanding environment. Lifting luggage, prolonged sitting and frequent standing are a normal part of the job. All drivers must be able to lift up to 50 pounds. Continuously requires vision, hearing and talking. Frequently requires standing, sitting, handling and foot controls. Occasionally requires fine dexterity, lifting, carrying, reaching, pushing/pulling, bending and twisting. Rarely requires, kneeling and climbing.
Machines, Tools, Equipment and Work Aids: motor vehicle operation, two-way radios, smart phone.
Environmental Factors: Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity
Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.
Hiring is contingent on passing Drug screening and background.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Supervisor will be responsible for the managing of operations/employees with shift flexibility.
L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.
Where Great Trips Begin and End
"Streamline airport parking with WallyPark! We’re available at 10 locations in 8 U.S. cities, where friendly service, luggage assistance and ongoing shuttles make your travel easier. Reserve online at wallypark.com or use our free mobile app to guarantee your space. Then just drive in, park and relax – we’ll take you right to the terminal. Join WallyClub to earn points toward free parking every time you use WallyPark. Also, check to see if your company is a corporate member – if so, you can enjoy your discounted rate for both business and leisure travel. WallyPark features valet and self-park, with EV charging, car services, vehicle storage, pet services and more (amenities vary by location). We also have an all-electric shuttle fleet at our LAX locations. When you reserve ahead to guarantee your space, you'll enjoy contactless entry and exit with your reservation. Check out wallypark.com to learn about our locations and amenities, then book online or with the app for great rates on convenient airport parking."
Offices: 550 S. Hope Street, Suite 2200, 22nd Floor, Los Angeles, CA 90071, US · 2220 Lee Court, San Diego, CA 92101, US · 18613 International Boulevard, Seatac, WA 98188, US
Where Great Trips Begin and End
"Streamline airport parking with WallyPark! We’re available at 10 locations in 8 U.S. cities, where friendly service, luggage assistance and ongoing shuttles make your travel easier. Reserve online at wallypark.com or use our free mobile app to guarantee your space. Then just drive in, park and relax – we’ll take you right to the terminal. Join WallyClub to earn points toward free parking every time you use WallyPark. Also, check to see if your company is a corporate member – if so, you can enjoy your discounted rate for both business and leisure travel. WallyPark features valet and self-park, with EV charging, car services, vehicle storage, pet services and more (amenities vary by location). We also have an all-electric shuttle fleet at our LAX locations. When you reserve ahead to guarantee your space, you'll enjoy contactless entry and exit with your reservation. Check out wallypark.com to learn about our locations and amenities, then book online or with the app for great rates on convenient airport parking."
Offices: 550 S. Hope Street, Suite 2200, 22nd Floor, Los Angeles, CA 90071, US · 2220 Lee Court, San Diego, CA 92101, US · 18613 International Boulevard, Seatac, WA 98188, US
