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Wagner Subaru logoWagner Subaru

Service Department Secretary- Full Time

Bath Township, Ohio, United States · On-site

Entry level

Position Summary We are seeking a highly organized, dependable, and customer-focused Service Secretary to join our Subaru Service Department. This full-time position is the first point of contact for many of our customer…

Skills: Customer Service, Phone Etiquette, Appointment Scheduling, Multitasking, Organization

Wagner Subaru logo

Service Department Secretary- Full Time

Wagner Subaru

Bath Township, Ohio, United States • On-site

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Entry level

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  • Full-time
  • Posted 15h ago
  • ~40 hrs/week

Responsibilities

The Service Secretary acts as the first point of contact for customers, managing phone calls and scheduling service appointments. They provide administrative support to service advisors and coordinate workflow between the Parts and Service departments.

Requirements

Candidates must have excellent communication skills, a professional demeanor, and a commitment to impeccable attendance. Previous experience in automotive service or reception is preferred but not required.

Full job description

Position Summary

We are seeking a highly organized, dependable, and customer-focused Service Secretary to join our Subaru Service Department. This full-time position is the first point of contact for many of our customers and plays a critical role in delivering the exceptional service experience Subaru owners expect.

The ideal candidate is professional, energetic, detail-oriented, and thrives in a fast-paced dealership environment. Outstanding attendance, strong communication skills, and a genuine passion for customer service are essential.

Responsibilities

  • Answer incoming phone calls promptly, professionally, and courteously.
  • Schedule service appointments efficiently while maximizing shop productivity.
  • Contact customers after service visits to perform quality follow-up calls and ensure complete satisfaction.
  • Provide outstanding customer service during every customer interaction.
  • Assist service advisors with administrative and clerical tasks.
  • Coordinate daily with the Parts and Service Departments to ensure smooth communication and workflow.
  • Greet customers warmly and direct them to the appropriate team members.
  • Maintain accurate customer information and appointment records.
  • Respond to customer questions and concerns with professionalism and urgency.
  • Assist with filing, data entry, and other office duties as needed.
  • Help maintain a clean, organized, and welcoming service reception area.

Qualifications

  • Excellent verbal and written communication skills.
  • Strong phone etiquette and customer service experience.
  • Exceptional organizational and multitasking abilities.
  • Ability to work efficiently in a fast-paced environment.
  • Positive attitude with a team-first mindset.
  • Strong computer skills and ability to learn dealership management software.
  • High attention to detail and accuracy.
  • Professional appearance and demeanor.

Requirements

  • Impeccable attendance and punctuality are required.
  • Ability to work a full-time schedule.
  • Previous dealership, automotive service, scheduling, receptionist, or customer service experience is preferred but not required.
  • Commitment to delivering "above and beyond" customer service every day.

What We're Looking For

We are looking for someone who enjoys helping people, communicates with confidence and professionalism, and takes pride in creating an outstanding customer experience. This position is ideal for someone who is dependable, motivated, and wants to be an important part of a successful Subaru Service Department.

If you're passionate about customer service and enjoy working with a team dedicated to excellence, we'd love to meet you.

Related keywords

SubaruAutomotive ServiceDealershipCustomer ExperienceReceptionistSchedulingAdministrative TasksClerical WorkShop ProductivityQuality Follow-up

About Wagner Subaru

LinkedInVisit site

🌟 5th oldest Subaru dealer in the US 💙 Family Owned & Operated

Industry
Motor Vehicle Manufacturing
Company size
11-50 employees
Founded
1950
Headquarters
Fairborn, Ohio
LinkedIn followers
164

Wagner Subaru is a family owned dealership and is currently the 5th oldest dealership in the United States. Wagner Subaru has two dealership located to serve Fairborn, Beavercreek and Springfield. We are here to make your automotive purchase and ownership experience easy and enjoyable. Our mission is to help you find and maintain your ideal Subaru. Here at Wagner Subaru we encourage our customers to live active, experience seeking lives through the Subaru lifestyle. Wagner Subaru is involved in many community events and partnerships. Subaru Love promise is a promise we make to do right by our community by partnering with nonprofit education, health, community, environment, and animal organizations,

Offices: 5470 Intrastate Dr, Fairborn, Ohio 45324, US · 217 N Broad St, Fairborn, Ohio 45324, US

AutomotiveAutonomous Vehicles
View all jobs at Wagner Subaru

About Wagner Subaru

LinkedInVisit site

🌟 5th oldest Subaru dealer in the US 💙 Family Owned & Operated

Industry
Motor Vehicle Manufacturing
Company size
11-50 employees
Founded
1950
Headquarters
Fairborn, Ohio
LinkedIn followers
164

Wagner Subaru is a family owned dealership and is currently the 5th oldest dealership in the United States. Wagner Subaru has two dealership located to serve Fairborn, Beavercreek and Springfield. We are here to make your automotive purchase and ownership experience easy and enjoyable. Our mission is to help you find and maintain your ideal Subaru. Here at Wagner Subaru we encourage our customers to live active, experience seeking lives through the Subaru lifestyle. Wagner Subaru is involved in many community events and partnerships. Subaru Love promise is a promise we make to do right by our community by partnering with nonprofit education, health, community, environment, and animal organizations,

Offices: 5470 Intrastate Dr, Fairborn, Ohio 45324, US · 217 N Broad St, Fairborn, Ohio 45324, US

AutomotiveAutonomous Vehicles
View all jobs at Wagner Subaru

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