South Brunswick, New Jersey, United States · On-site
$55k–$80k/yr
Overview Call Center Supervisor (Onsite – Monroe, NJ) Position Summary Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing, electrical, generat…
Skills: Team Leadership, Performance Management, Coaching, Customer Experience Management, Workforce Management
South Brunswick, New Jersey, United States • On-site
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Lead and develop a team of contact center agents to ensure high productivity and an outstanding customer experience. Oversee daily operations, manage escalated customer concerns, and collaborate with cross-functional teams to drive booking performance and revenue growth.
Requires previous supervisory experience in a call center or customer service environment with strong coaching and KPI management skills. Experience with CRM systems, ADP payroll, and the home services or skilled trades industry is preferred.
Danley 911 Home Services has been serving New Jersey homeowners for over 100 years, providing trusted heating, cooling, plumbing, electrical, generator, and home comfort solutions. As a family-owned company built on quality workmanship, exceptional customer service, and technical expertise, Danley 911 delivers comprehensive home services that help keep homes safe, comfortable, and running smoothly year-round.
The Call Center Supervisor is responsible for leading the daily performance, productivity, and development of contact center agents while ensuring an outstanding customer experience. This onsite role provides coaching, performance management, workforce oversight, and escalated customer support, while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to drive booking performance, lead conversion, maintenance plan growth, and operational excellence across Danley 911's home services business.
Join a trusted New Jersey home services leader and play a key role in delivering exceptional customer experiences while supporting the continued growth and success of Danley 911's Heating, Cooling, Plumbing, Electrical, and Generator services.
Danley 911 may conduct a pre-employment background check and drug test, subject to applicable law.
W. Danley Electrical Contracting is a full-service electrical contracting company servicing New Jersey for over 100 years. We offer residential and commercial services including: generator sales, installation and maintenance; all phases of electrical work including landscape lighting, pools/spas/hot tubs, kitchens and baths, additions and remodeling, service panel upgrades; smart home planning and installation; EV Charger sales and installation.
Offices: 9 Federal Rd, Monroe, New Jersey 08831, US
W. Danley Electrical Contracting is a full-service electrical contracting company servicing New Jersey for over 100 years. We offer residential and commercial services including: generator sales, installation and maintenance; all phases of electrical work including landscape lighting, pools/spas/hot tubs, kitchens and baths, additions and remodeling, service panel upgrades; smart home planning and installation; EV Charger sales and installation.
Offices: 9 Federal Rd, Monroe, New Jersey 08831, US
