Greater London, England, United Kingdom · Hybrid
Company Description Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient,…
Skills: Customer success management, Account leadership, Relationship management, Strategic planning, SLA management
Fernitz-Mellach, Styria, Austria · Hybrid
Company Description About us: Vusion empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology. At Vusion…
Skills: Financial controlling, Accounting, Excel, VBA, SAP
Dublin, Leinster, Ireland · Hybrid
Company Description Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient,…
Skills: Customer Relationship Management, Client Retention, SLA Definition, Service Level Management, Stakeholder Coordination
Dublin, Leinster, Ireland · Hybrid
Company Description Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient,…
Skills: Customer success management, SaaS, IoT, Service level agreements, Client relationship management
Greater London, England, United Kingdom · Hybrid
Company Description Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient,…
Skills: Vendor management, Procurement, Supply chain management, Contract negotiation, Performance monitoring
Nanterre, Ile-de-France, France · On-site
Description de l'entreprise Êtes-vous prêt à bâtir l’avenir du retail ? Vusion est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutions de di…
Skills: ESG Reporting, Carbon Footprint Analysis, Data Analysis, Excel, Sustainability Reporting
Nanterre, Ile-de-France, France · On-site
Description de l'entreprise Êtes-vous prêt à bâtir l’avenir du retail ? Vusion est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutions de di…
Skills: ESG Reporting, Carbon Footprint Analysis, Data Collection, Data Consolidation, Sustainability Reporting
Paris, Ile-of-France, France · On-site
Description de l'entreprise Are you ready to develop the future of retail? Vusion est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutions de…
Skills: Data Analysis, Category Management, Client Relationship Management, Retail Tech, Supply Chain
Karlsruhe, Baden-Württemberg, Germany · Hybrid
Company Description About us: VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology. At V…
Skills: Sales, Account management, Retail sector knowledge, SaaS, IoT devices
Irving, Texas, United States · Hybrid
Company Description Human Resources Business Partner – Americas Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands …
Skills: Strategic HR Planning, Employee Relations, Organizational Design, Workforce Planning, Change Management
Irving, Texas, United States · Hybrid
Company Description Human Resources Business Partner – Americas Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands …
Skills: Strategic HR Planning, Employee Relations, Organizational Design, Change Management, Workforce Planning
Vimercate, Lombardy, Italy · Hybrid
$26k–$34k/yr
Company Description We innovate. We help communities thrive. Vusion has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and co…
Skills: Sales Administration, Quotation Processing, Order Monitoring, Customer Support, ERP Systems
Dallas, Texas, United States · Hybrid
Company Description Cloud Engineer Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become …
Skills: Microsoft Azure, Azure DevOps, Kubernetes, Infrastructure as Code, Terraform
Paris, Ile-of-France, France · On-site
$14k–$18k/yr
Description de l'entreprise Are you ready to develop the future of retail? VusionGroup est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutio…
Skills: Data Analysis, Microsoft Excel, Microsoft Office, Market Research, Performance Dashboarding
Fernitz-Mellach, Styria, Austria · Hybrid
Company Description About us: VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology. At V…
Skills: Remote Support Tools, LAN, WLAN, Cloud Environments, Linux
Cologne, North Rhine-Westphalia, Germany · On-site
Company Description About us: VusionGroup empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology. At V…
Skills: Solution Architecture, Project Management, Retail Technology, AI, Computer Vision
Nanterre, Ile-de-France, France · On-site
Description de l'entreprise Êtes-vous prêt à bâtir l’avenir du retail ? Vusion est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutions de di…
Skills: Order Management, Quoting, Customer Support, English Proficiency, ERP
Fernitz-Mellach, Styria, Austria · Hybrid
Company Description About us: Our team consists of leading industrial experts in the fields of Industry 4.0, Smart Factory and IIoT. These talented professionals work closely with partners to find dynamic solutions for t…
Skills: Identity & Access Management, Microsoft Entra ID, Active Directory, Zero Trust Architecture, SAML
Paris, Ile-de-France, France · On-site
$14k–$18k/yr
Description de l'entreprise Are you ready to develop the future of retail? VusionGroup est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutio…
Skills: Data Analysis, Microsoft Excel, Microsoft Office, Market Research, Strategic Recommendation
Fernitz-Mellach, Styria, Austria · Hybrid
Company Description About us: Our team consists of leading industrial experts in the fields of Industry 4.0, Smart Factory and IIoT. These talented professionals work closely with partners to find dynamic solutions for t…
Skills: System Integration, Technical Planning, API Integration, Project Management, Python
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The Customer Success Manager will act as the strategic owner of customer relationships, driving value realization and service excellence. They will lead account plans, manage service performance, and collaborate with cross-functional teams to ensure client outcomes and long-term partnership.
The ideal candidate must be fluent in English and possess proven experience in a similar role, preferably within large retail organizations. Strong relationship-building skills, a customer-centric mindset, and the ability to proactively resolve challenges are essential.
Are you ready to develop the future of retail?
As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.
Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.
As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership.
Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner.
Qualifications we’re looking for.
Vusionhas an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
Vusion is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
Pay: Competitive pay, shareholder equity and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential
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Vusion is the global leader in AI-powered digitalization solutions for physical commerce, serving over 350 major retail groups in the world. The company develops technologies that combine IoT, data, cloud and artificial intelligence to enable AI-native storesTM and power connected commerce. Vusion helps retailers transform physical stores into intelligent, efficient and adaptive environments, improving operational excellence, enabling local e-Commerce, delivering data-driven commerce, and activating in-store retail media and shopper experiences. With an integrated ecosystem built on three complementary layers (Vusion Intelligence, Vusion Connect and Vusion IoT), Vusion delivers the Artificial Intelligence of Things (AIoT) for retail, turning real-time store signals into actionable insights and measurable performance at scale. A pioneer of Positive Commerce, Vusion is committed to building a more sustainable, transparent, and human-centered retail future. The company supports the United Nations Global Compact initiative and has received a Platinum Sustainability Rating from EcoVadis, the world’s reference for business sustainability ratings.
Offices: 55, Place Nelson Mandela, Nanterre, Île-de-France 92024, FR · Sankt-Peter Gürtel 10b, Graz, Styria 8042, AT · 625 N Michigan Ave, Chicago, Illinois 60611, US · Bundesstraße 16, Ettenheim, Baden-Württemberg 77955, DE · Centro Direzionale Torri Bianche Via Torri Bianche 9 - Torre Quercia, / Piano 4°, Vimercate, 20871, IT
Vusion is the global leader in AI-powered digitalization solutions for physical commerce, serving over 350 major retail groups in the world. The company develops technologies that combine IoT, data, cloud and artificial intelligence to enable AI-native storesTM and power connected commerce. Vusion helps retailers transform physical stores into intelligent, efficient and adaptive environments, improving operational excellence, enabling local e-Commerce, delivering data-driven commerce, and activating in-store retail media and shopper experiences. With an integrated ecosystem built on three complementary layers (Vusion Intelligence, Vusion Connect and Vusion IoT), Vusion delivers the Artificial Intelligence of Things (AIoT) for retail, turning real-time store signals into actionable insights and measurable performance at scale. A pioneer of Positive Commerce, Vusion is committed to building a more sustainable, transparent, and human-centered retail future. The company supports the United Nations Global Compact initiative and has received a Platinum Sustainability Rating from EcoVadis, the world’s reference for business sustainability ratings.
Offices: 55, Place Nelson Mandela, Nanterre, Île-de-France 92024, FR · Sankt-Peter Gürtel 10b, Graz, Styria 8042, AT · 625 N Michigan Ave, Chicago, Illinois 60611, US · Bundesstraße 16, Ettenheim, Baden-Württemberg 77955, DE · Centro Direzionale Torri Bianche Via Torri Bianche 9 - Torre Quercia, / Piano 4°, Vimercate, 20871, IT
