Job Title: Restoration and Plumbing Sales Representative
Department: Sales and Marketing
Reports To: Director of Business Development
Reporting Positions: None
Position Summary/Purpose
Initiate communication with individuals and organizations to arrange planned meetings and cultivate relationships with key decision-makers, ultimately resulting in referrals for customers requiring our restoration services. Our goal is to secure commitments from these potential referral sources.
Additionally, we aim to foster strong connections with our existing customers and referral partners through regular phone and in-person interactions, ensuring their continued loyalty and support. By maintaining active engagement, we enhance customer retention and strengthen our network of reliable referral sources.
Primary Responsibilities
· Identify potential new customers and referral sources.
· Create and maintain sales route records.
· Perform sales calls resulting in scheduled meetings with target referral prospects.
· Gain commitment from customers leading to referrals of those in need of restoration services.
· Complete weekly and monthly sales reports in a timely manner.
· Attend weekly sales meetings.
· Maintain phone and in-person contact with existing customers.
· Maintain customer contact database.
· Make group presentations to prospect organizations.
· Consistent, effective involvement in trade, community, and networking organizations, and participate in networking activities and events.
Decision Making Authorities
· Entertainment spending within approved budget.
· Plan sales calls, meetings, and presentations and event participation.
Working Relationships and Scope
· Communicate with managers responsible for all company functions to support planning related to capacity and ability to effectively deliver timely quality services to customers.
· Active involvement in select trade and community associations, providing access to customer prospects and partnering contractors.
· Work closely with Operations management and Project Managers to remain current on active job status and progress in order to keep customers and referral sources updated.
Performance Skillsets
· Relationship Development
Effectively builds professional relationships and networks. Brings value to referral sources and prospects and maintains appropriate level of contact.
· Integrity
Ironclad – Does not cut corners. Puts the company’s interests above self. Earns trust of co-workers and customers. Intellectually honest.
· Oral Communication
The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet.
· Written Communication
Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
· Planning and Organizing
Plans, organizes, and schedules his/her time in an efficient and productive manner. Focuses on key priorities.
· Discipline and Follow-up
Demonstrates a disciplined approach to sales. Strong on follow-up and follow-through. Leverages time effectively to obtain the best return on their efforts. Accustomed to working from sales plans and reports.
· Dependability
The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
· Aggressive
Constantly on the lookout for new contacts and sales opportunities. Studies and applies new sales techniques and technology.
· Technology
the individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved customer contact management (CRM), standard word processing, spreadsheet, and Power Point software tools to enhance efficiency and accuracy of work performed.
Qualifications – Knowledge, Skills, and Abilities
· Education and Experience
o Associate degree in business, marketing, or related field with bachelor’s degree preferred. Four (4) to six (6) years of experience with relationship selling to high-level executives and entrepreneurs.
· Selling Skills
o Understands and effectively applies the concepts of differentiation and adding value. Knows customer markets, the issues and challenges they face, and can translate that information into useful selling strategies. Builds long-term relationships that drive increased revenue and demand for services.
· Financial Reports and Documents
o Understands the concepts and content of financial reports: Profit & Loss, Balance Sheet, and Cash Flow.
· Mathematical Skills
o Possesses strong math skills. Able to translate information regarding a prospect’s business into estimated revenue potential. Comfortable comparing actual performance to established plan for selling activity and revenue generation.
· Computer Skills
o Demonstrates proficiency in the use of computers and computer software including enterprise systems (Dash, Insight 360, JPP, e.g.) and MS Office, Word, and Excel.
· Certificates, Licenses, and Registrations
o None required for this position.
Working Environment
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The work of this position is predominantly carried out in an office environment, the majority of time being spent at customer and prospect’s business locations. Daily travel by car is expected.
Noise level in the work environment is usually quiet.
